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Hotel Ilaia

3.0 star property
Travelers find the ideal balance of comfort and convenience at this centrally located hotel where the attentive staff creates a welcoming atmosphere

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In downtown Ilaia, Hotel Ilaia offers thoughtful service and practical amenities. Enjoy a full breakfast, WiFi, and a smoke-free environment. Extended parking and dry cleaning/laundry services are available. The helpful staff consistently earns positive reviews.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

Frequently asked questions

Is Hotel Ilaia pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ilaia?

Self-parking is free at this property.

What time is check-in at Hotel Ilaia?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Hotel Ilaia?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Hotel Ilaia?

Some rate plans available at this property are all-inclusive.

Where is Hotel Ilaia located?

Situated in Punta Arenas, this hotel is within a 15-minute walk of Cerro la Cruz Viewpoint, Palacio Sara Braun and Santuario Maria Auxiliadora. Centro Cultural Braun Menendez and Museo Regional Braun-Menéndez are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.2

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 74 out of 86 reviews
Rating 8 - Good. 8 out of 86 reviews
Rating 6 - Okay. 4 out of 86 reviews
Rating 4 - Poor. 0 out of 86 reviews
Rating 2 - Terrible. 0 out of 86 reviews

Reviews

Verified

10/10 Excellent

Carlene

Liked: Cleanliness
Very clean and staff was great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities
Staff, relaxed vibes, great fresh food
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location for walking around town. Perfect accommodation for our trip. We enjoyed a spacious room with three beds, the common areas, and the healthy breakfast. The staff are very friendly, helpful and welcoming.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
A lovely boutique hotel. Clean and well cared for. Staff are very kind and helpful. Sweet rooftop room with a view.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazingly responsive
Stayed 4 nights in Jan 2026
Verified

8/10 Good

YONG JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Nice, clean hotel that seems like staying with family. Everyone was extremely helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Very nice stay altogether. Staff was very helpful and kind. Room was clean, comfortable, and basic. Lovely rooftop terrace.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location - great staff
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Carey

Liked: Cleanliness, amenities, property conditions & facilities
Everything - staff and help with dinner etc was excellent - tea available alll day was nice - the room was perfect and we enjoyed the loft to relax! Thank you to everyone there
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
What a great calm and peaceful place to stay! The owner was a lovely woman that helped in any way she could to make me feel at home. The hotel was very comfy and accommodating. Loved the top room to relax!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Javad

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful little hotel and extremely friendly and attentive staff. We enjoyed our stay and would stay again.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple aesthetic, lovely staff, GREAT breakfast. Grab and go food options were very helpful given our late arrival.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Parul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in good location. Large comfortable rooms. Excellent service and wonderful vegan breakfast included.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly and helpful staff. The sunroom that offers a panoramic view of Punta Arenas is great!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
A perfect stop on our way back from Puerto Natales while waiting for our Santiago flight. Staff was welcoming and professional. Our room was sparkling clean. And even though we had an early morning plane to catch, the staff prepared us a light breakfast and fresh brewed coffee at 6am. Good location, with an easy walk to town.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The hotel was amazing. Made us feel special. Helped us make dinner reservations and the breakfast was incredible. Perfect for a stay over.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute hotel well located in the city. A delicious breakfast was included with your stay. Would highly recommend!!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in Punta Arenas

The staff was friendly and helpful. The room was very comfortable and bright. The location is great for seeing local sights.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
It waa a good ecperi3ence and also the service by staff was extraordinary, the food and breakfast were great and some limited choices for other restaurants in the area but overall was a great experience.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool little hotel

Wonderful little place with genuinely friendly staff. Cool viewing deck at top
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Beth

Liked: Staff & service, property conditions & facilities
Very friendly staff. Juanita’s breakfast was fresh, healthy and delicious.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Rooms were clean, staff extremely friendly and helpful. The rooftop terrace was a wonderful place to sit in the afternoon and see across the city.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Breakfast was delicious
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffers are very kind and professional .room was clean and quiet and warm.
Stayed 2 nights in Feb 2024