South Korea Casino Holidays

I did not receive reply to Airport shuttle service request.

Overall, the hotel was great; however, the bed is extremely firm, and the pillows are extremely deflated and flat. The room is extremely hot. When I inquired, the front desk stated the heat and AC in the rooms are all turned off because it is winter; therefore, there is no option to control the temperature in the room. They provided a fan, but it was useless and would automatically shut off after an extended period. I wish I could have controlled the temperature in the room or been notified ahead of time, then I would have reserved a different hotel.

Rooms need updating. It feels like a psych ward. Casino isn't what you expect. It's a fraction of the size of the ones in the states. It was disappointing. I won't be recommending.

One of the best hotel ever!

The hotel location is great as a transit to Incheon Airport. What lacked were as following: 1. Lack of information on how to get to the hotel from Gimpo airport. It was fortunate to use the shuttle service, which appears to operate few times a day only, but this was not easy to find a location. 2. From the expedia booking, it was adults only. But the hotel was filled with family and children. Unsure what was the purpose of this indication. Regardless, the facility is great and as a short get-away, it was good to see displays, sculptures, etc. The hotel staff were also helpful and friendly.

The hotel location is great as a transit to Incheon Airport. What lacked were as following: 1. Lack of information on how to get to the hotel from Gimpo airport. It was fortunate to use the shuttle service, which appears to operate few times a day only, but this was not easy to find a location. 2. From the expedia booking, it was adults only. But the hotel was filled with family and children. Unsure what was the purpose of this indication. Regardless, the facility is great and as a short get-away, it was good to see displays, sculptures, etc. The hotel staff were also helpful and friendly.

Rooms need updating. It feels like a psych ward. Casino isn't what you expect. It's a fraction of the size of the ones in the states. It was disappointing. I won't be recommending.

One of the best hotel ever!

Lovely hotel, guest services were wonderful, staff spoke English making it easier for this non Korean speaking American to understand. The room was spotless and spacious. Beds were not tempurpedic, but they were comfortable. Nice hot water and good water pressure. Large bottles of water are provided daily.

The hotel location is great as a transit to Incheon Airport. What lacked were as following: 1. Lack of information on how to get to the hotel from Gimpo airport. It was fortunate to use the shuttle service, which appears to operate few times a day only, but this was not easy to find a location. 2. From the expedia booking, it was adults only. But the hotel was filled with family and children. Unsure what was the purpose of this indication. Regardless, the facility is great and as a short get-away, it was good to see displays, sculptures, etc. The hotel staff were also helpful and friendly.

It was my first time staying in Jeju City. Customer service was excellent.

Overall, the hotel was great; however, the bed is extremely firm, and the pillows are extremely deflated and flat. The room is extremely hot. When I inquired, the front desk stated the heat and AC in the rooms are all turned off because it is winter; therefore, there is no option to control the temperature in the room. They provided a fan, but it was useless and would automatically shut off after an extended period. I wish I could have controlled the temperature in the room or been notified ahead of time, then I would have reserved a different hotel.

I did not receive reply to Airport shuttle service request.