Mexico and Central America Waterpark Holidays

There needs to be Ac in the dining area and especially at the main bar. It’s extremely hot and you need places beside your room to cool down. Anyway I heard they were brought out! So they comments really don’t matter !

This property is very big

The food/dining staff was exceptional. I didn't rate it a 5 star because I wish there were more dining options, however, the few that are available offer exceptional service. The staff is very accommodating and friendly.

Sale sale sale. Thats what it felt like from the moment we arrived.

This property is very big

There needs to be Ac in the dining area and especially at the main bar. It’s extremely hot and you need places beside your room to cool down. Anyway I heard they were brought out! So they comments really don’t matter !

The food/dining staff was exceptional. I didn't rate it a 5 star because I wish there were more dining options, however, the few that are available offer exceptional service. The staff is very accommodating and friendly.

I recently stayed at this hotel and was disappointed with several aspects of the experience. The rooms are in serious need of an update—the furniture is outdated and worn. Additionally, the TVs in the room didn’t work properly, which was frustrating. One major issue was the lack of air conditioning in the elevators, which made getting to and from the room uncomfortable, especially in hot weather. Dining at the hotel was also underwhelming. The food at the restaurants was average at best, and the long wait times made the experience even less enjoyable. Overall, the hotel has potential but needs significant improvements in both amenities and service to provide a better guest experience.