Everything was great, staff was extremely friendly and helpful and our room was great with a fantastic view. As our flight was until the evening on the day of checkout the hotel allowed us to check out later than usual, for free, and stored our luggage for the afternoon while we were allowed to use all the hotel facilities such as the pool.
The only thing I didn't like was the fact that the door men charges the taxi drivers 20-40 ringgit to take customers to the airport. This means we ended up paying that on top of the meter and the ride from the hotel to the airport was more expensive than from the airport to the hotel. This is a great shame as the rest of the staff is so sweet and helpful. The doorman even tried to convince us to take a more expensive taxi which was clearly his friend. This was not a great wayh to end our stay!
I love everything about this hotel. First of all i have a free upgrade to a junior suite as i need to be at the same level with my sisters' room. Didn't expect that their premium deluxe room is huge too! I like the checking in and checking out.. so hassle free, no problem at all. Hotel is surrounded by 5 star hotels. walking distance to Pavillion. Taxi service is easy too! Breakfast is quite a spred love it! Maybe the hotel could look into changing some of their furniture as it is quite old ... Other than that would come again!
Had a great experience with Hotel Istana. It is close to everything e.g shopping and Petronas Towers.
Staff are always smiling and very quick to respond with my request.
Bed is comfortable and room is huge.
I would recommend this hotel to my friends..
Good overall experience. Had a short stay, but room was great. Ready before official check-in time. Spacious, well situated. Staff was friendly and helpful. Concierge went out of his way to assist with my requests.
"Spacious room and great location - value for money"
For the price we paid, this was one of the most spacious hotel rooms I've stayed in. There's a bathtub and 2 sinks and more than enough shower essentials provided. Times Square Mall and Sungei Wang Plaza are a stone's throw away. Overall a very comfortable stay for a short trip.