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Dear Mr. Jonathan, Warm greetings from Rosewood Abu Dhabi. We are thrilled to discover that your stay with us left a positive impression! Our goal is to provide you with exceptional service, ensuring that each and every stay is pleasant and memorable. Your contribution by completing the guest survey aids us in upholding the well-established reputation that Rosewood Abu Dhabi diligently strives to maintain. For your future visits, please feel free to contact us directly, and we will personally ensure the utmost level of care and attention. Thank you for choosing Rosewood Abu Dhabi.Kind regards,Sinta Syarief Asst. Revenue and Reservations Manager
One of the best hotels I have ever stayed at, beautiful facility and 5-star service.
Staff were very helpful, friendly and professional. Would highly recommend
Kevin
Stayed 4 nights in Jan 2024
Response from MT on 12 Feb,2024
Thank you Kevin for your glowing review. We're delighted to hear that you had an excellent experience. Your recommendation means a lot to us. We look forward to welcoming you back soon.
We loved our stay at the hotel. We received a free upgrade which was awesome. The restaurants and location are great. Staff are super helpful and the room was very comfortable. One of the best stays we had in any hotel.
Tim
Stayed 2 nights in Jan 2024
Response from MT on 12 Feb,2024
Thank you for your wonderful feedback. We are thrilled to hear that you loved your stay. We look forward to welcoming you again
Great friendly staff, all very helpful.
Extra congratulations to the front-office manager, concierge and the fantastic staff of Manors club. Thank you all for your help and friendliness.
Karin
Stayed 1 night in Dec 2023
Response from MT on 12 Feb,2024
Thank you Karin, we look forward to welcoming you again.
4/10 Poor
Abdelfattah, Abu Dhabi
31 Dec,2023
Abdelfattah
Stayed 1 night in Dec 2023
10/10 Excellent
amir
14 Dec,2023
amir
Stayed 1 night in Dec 2023
Response from MT on 12 Feb,2024
Thank you Amir.
6/10 Okay
Rochelle
Travelled with partner
4 Dec,2023
Liked: Cleanliness
Disliked: Amenities
This was our favorite hotel in Abu Dhabi
Its lost a huge step in staff!
Not very friendly and when I ask about an upgrade she was almost rude! Gave us a room right above a bar that played music until 2:00AM
Had to ask for water in my room 5 times and took 6-8 hours. The next day, was informed there is no running water in my room, and it took over an hour to get them to understand that I needed to take a shower. I used to live at the Rosewood Abu Dhabi Residences and this is just gone downhill.
This hotel was amazing. Very elegant style, amazing and helpful staff, and the spa area in the men's locker room was extremely relaxing and nice. The room was gorgeous as well as the view and pool area. Lots of great food options and it connects to the mall. Loved every minute there!
Rob
Stayed 2 nights in Sep 2023
Response from MT on 26 Sept,2023
Thank you, Rob, we look forward to welcoming you again.
We have been going to the Rosewood hotel for the past 6 years; there is nothing I could fault the rooms are perfect the staff are all very friendly from around the pool to the restaurants, the reception staff everything about the Rosewood hotel is fantastic
Verified traveller
Stayed 6 nights in May 2023
Response from MT on 10 Oct,2023
Thank you, we look forward to welcoming you again soon.
It is a wonderful hotel with a great lady at the front reception by the name of Clarisse. Very helpful and friendly.
The rest of the staff is very friendly but many not at par with what I would expect from a Rosewood. Some speak poor English. Room service often does not answer the calls. TVs in the room are not smart.
The baby crib was too deep it was hard to place a baby in his sleep. So I had to order extra pillows and blankets to make a comfortable spot for my baby who wasn’t comfortable and kept crying all night. We all ended up not sleeping at all that’s why my experience was very poor
Ibrahim
Stayed 1 night in Jul 2022
10/10 Excellent
Cristina
27 Jun,2022
Liked: Cleanliness, staff & service, amenities
A lovely room with a great bathroom glass wall opening into bedroom. Staff was lovely and and accommodating, and I had a smooth experience.
This was a nice property in a "5 star cookie cutter" point of view. It's a business hotel. I liked it, though it didnt wow me. It presented all that one would seek on a checklist for a 5 star hotel, except that it lacked...spirit. thats what it was. Great packaging but lacking spirit.
Ramzi
Stayed 3 nights in Jan 2022
Response from Mohamed idelaasri on 10 Mar,2022
Dear Mr .Ramzi Thank you for your great feedback and we appreciated you comments. We look forward to welcoming you back at Rosewood Abu Dhabi
Amazing hotel! Beat the four seasons by far. If you are hesitant between the two, stay at the Rosewood! We regretted not spending our entire stay there. Larger room and bathroom, fancier overall feel, great service. One of the best hotels we have ever stayed at.
Leonor
Stayed 1 night in Jan 2022
Response from Mohamed idelaasri on 10 Mar,2022
Dear Mr.Leonor , Thank you for your valuable feedback and comments. We are happy to know that you had a pleasant stay and received amazing service from our team . We look forward to welcoming you back at Rosewood Abu Dhabi.