Dear Javier Molina,Goof afternoon!Warmest greetings from Novotel Almaty City Center!Thank you for you feedback. We look forward to welcoming you in our hotel.

Dear Maria, thank you so much for your feedback and we are looking forward to see you back to Almaty soon.

Dear Dmitry, thank you so much for your valuable feedback and hope to welcome you back soon in Almaty

Dear Vera, thank you so much for your valuable feedback and looking forward to welcome you again soon

Dear Janthank you very much for your feedback and looking forward to welcome you again soon

Dear Rafis, Thank you for your kind review of our hotel! We hope to see you again in the near future! Sincerely, Xeniya BuyukcelikRevenue & Reservations Manager

Dear Mr. Petter, thank you so much for high score. Looking forward to welcome you again in your future journeys!

Dear Guest, Thank you very much for the review and rate. It would help us if you would share the details of your experience with us in order to make your next stay comfortable and pleasant. Thank you!Sincerely, Assem JANABAYEVATraining & Quality Manager

Dear Mohamed, thank you for your feedback and score. Always a pleasure to welcome you.

Dear Cristine, thank you for your valuable feedback and awaiting already to welcome you back very soon

Dear John, always a pleasure to receive such high score and looking forward to see you back soon in Almaty

Dear John, thank you so much and hope to see you soon, always a pleasure to have you stay with us

dear John, great score and much appreciated, we will continue to work hard to ensure full guest satisfaction.

Dear Dmitry, thank you so much for your full satisfaction and it is much appreciated. Will be passed to our team. Thank you, Assem, Quality Manager

Dear NigelThank you so much for your feedback. Always a pleasure to have you as our guest. Assem, Quality Manager

Dear Constantine, thank you so much for your score and always a pleasure to welcome you as our valuable guest.

Dear Aigerim. thank you for your comment and we are sorry that this time the hotel did not meet your expectation

Dear Mahmood, thank you very much for your comments regarding your recent stay! It is always a pleasure for the team to read such encouraging comments and hope to see you soon in the near future.Best Regards,AluaGuest Experience Manager

Dear Killian, thank you for your review of Novotel Almaty City Center! Happy to know that the stay fulfilled your expectations. We look forward to warmly welcoming you again in the near future. Yours sincerely, Alua Guest Experience Manager

Dear Daniel, thank you so much for your review and hopefully we could score 10 during your next visit with us. We will work hard on it to ensure full satisfaction. Looking forward to welcoming you in the near future. thank you. Sebastien

Dear Nurgul, thank you for your kind words and five-star rating. Looking forward to host you again in the nearest future. Alua, Guest Experience Manager

Dear Chingiz, Thank You for taking the time to complete a survey following Your recent stay at Novotel Almaty City Center! We are delighted you enjoyed Your stay with us and very much look forward to warmly welcoming you again in the nearest future. Yours Sincerely, Alua Guest Experience Manager

Dear Javier. I would like to thank you for your valuable comment and we would work on highlighted points to continue our improvement. It would be my pleasure to welcome you during your next stay in Almaty and do not hesitate to contact me while planning your next trip. Sebastien, General Manager

Dear Mr. Syed, Let me thank you for your loyalty to Accor hotels and taking the time to share your impression with regards to your recent stay with us. We sincerely understand your frustration with the points you didn't receive and this is not hotel policy, it's the terms and conditions of our Accor Live Limitless loyalty program. Unfortunately, rooms booked through online travel agency are not eligible to earn points. We thank You for your feedback and look forward to welcoming you back again at Novotel Almaty City Center. Yours sincerely, Alua Guest Experience Manager

Dear Mr. Syed, Let me thank you for your loyalty to Accor hotels and taking the time to share your impression with regards to your recent stay with us. We sincerely understand your frustration with the points you didn't receive and this is not hotel policy, it's the terms and conditions of our Accor Live Limitless loyalty program. Unfortunately, rooms booked through online travel agency are not eligible to earn points. You can also learn more about the terms of the program at this link https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf We thank You for your feedback and look forward to welcoming you back again at Novotel Almaty City Center. Yours sincerely, Alua Guest Experience Manager

Dear Mr Ronail, thank you so much for your review and it is always a pleasure to welcome you at our property. Thank you

Dear Juan-Ettienne, We very much appreciate Your comments regarding Your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. We are very pleased to know, that You were satisfied with central location, SPA, as well as the level of service. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Imad, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Alexandra, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Eunghyun Thank you very much for your feedback! Your opinion is extremely valuable for us. We will be more than happy to see you among our guests in the near future! Warm regards, Alua Guest Experience Manager

Dear Ali, Thank you very much for your feedback! Your opinion is extremely valuable for us. We will be more than happy to see you among our guests in the near future! Warm regards, Alua Guest Experience Manager

Dear Guest, Thank you for leaving a good review. At Novotel Almaty City Center, we continuously strive to serve you better. Looking forward to serving you in the future! Best regards, Zhansaya Iskendirova Guest Experience Manager

Dear Vladimir, Thank you for leaving an excellent review. At Novotel Almaty City Center, we continuously strive to serve you better. Looking forward to serving you in the future! Best regards, Zhansaya Iskendirova Guest Experience Manager

Dear Olga, Thank you for sharing your experience regarding your stay at Novotel Almaty City Center. We were glad to find out you liked everything. We look forward to welcoming you back at our hotel! Best Regards, Zhansaya Iskendirova Guest Experience Manager

Dear Ryan, Thank you for sharing this positive review. We appreciate our location here in Novotel Almaty City Center just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood! Best regards, Zhansaya Iskendirova Guest Experience Manager

Thank you very much for your wonderful review! All your kind comments are highly appreciated. I am so proud that you were satisfied with the attitude and service of our staff as well as well-occupied room. We look forward to welcoming you back again at Novotel Almaty City Center! Best regards, Sabina Taipova Guest Experience Manager

Thank you very much for your review with such a high rating! It is always a pleasure to receive positive feedback. We are always glad to see you at the Novotel Almaty City Center! Best regards, Sabina Taipova Guest Experience Manager

Thank you very much for your review with such a high rating! It was our pleasure to read that you were satisfied with the all the services as well as unmatched central location. Tank you for pointing out our facilities if a pleasant ambiance. We are always glad to see you at the Novotel Almaty City Center! Best regards, Sabina Taipova Guest Experience Manager

Thank you very much for your feedback! Your opinion is extremely valuable for us. We will be more than happy to see you among our guests in the near future! Warm regards, Sabina Taipova Guest Experience Manager

Thank you very much for your feedback! Your opinion is extremely valuable for us. We try to do our best to provide our guests with a great level of service and we will be very happy to welcoming you back! Best regards, Sabina Taipova Guest Experience Manager

Dear guest, Warm greetings from Novotel Almaty City Center! We are very sorry that in connection with the situation of COVID-19 you had to leave ahead of time. Kindly be informed that we haven't receive an answer yet from Expedia about refund procedure. Kindly asking you to contact Expedia about your reservation. Once we receive an answer from Expedia we will process your refund. Kind regards,

Thank you very much for taking the time to review your stay with us. Your praising comments are highly appreciated. It is such an honor to see how satisfied you were with our services. It was a great privilege to have you staying with us and we're very much looking forward to see you among our guests again in the nearest time! Best regards, Sabina Taipova Guest Experience Manager

We are very grateful for your feedback. Thank you for giving us such a high rating! Your opinion is extremely valuable for us. Thank you again for sharing your experience, and we sincerely hope to see you among our guests in the near future! Best regards, Sabina Taipova Guest Experience Manager

Allow me to thank you for choosing Novotel Almaty City Center! We are so pleased to receive such a positive feedback with a high rating. I am delighted to read that you have enjoyed your stay, and that our talents have created memorable memories during your stay.Your feedback is a great motivation for our team to provide excellent service to our guests. Thank you again for your feedback. We are already looking forward to welcome you one more time to our hotel! Kind Regards, Tahmina Rezhepova Assistant to General Manager

Thank you very much for taking the time to review your recent stay at the Novotel Almaty City Center. Your kind comments are highly appreciated. It is such an honor to know that you enjoyed our tasty buffet breakfast and we're very much looking forward to welcoming you back again, hopefully in the nearest time! Best regards, Sabina Taipova Guest Experience Manager

Thank you for taking the time to review your recent stay with us. We are happy that your stay at the Novotel Almaty City Center resulted in a comfortable experience. I would like to apologize for all inconveniences you faced during visiting our Spa Center, as that is not up to our normal standards of service. Please rest assured we have addressed this with the team to ensure we improve on this. We will be glad to see you among our guests again and hope that next visit to the Novotel Almaty City Center will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Dear Guest, I would like to take this opportunity to thank you for posting a review with regards to your stay with us. All your kind words are highly appreciated. We will took into attentions all your notes and will take necessary actions to improve on this. We work daily to improve the quality of provided services, and your feedback helps us in this matter. We are very much looking forward to see you among our guests and hope that next visit to the Novotel Almaty City Center will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

We are very grateful for your feedback. Thank you for giving us such a high rating! Your opinion is extremely valuable for us. Thank you again for sharing your experience, and we hope to see you among our guests in the near future. Best regards, Sabina Taipova Guest Experience Manager

Thank you for your review and for choosing our hotel! Thank you also for giving us a perfect rating! It is always a pleasure to receive positive feedback. Looking forward to welcoming you back again soon. Best regards, Sabina Taipova Guest Experience Manager