Dear Guest, I want to thank you for your feedback. Hope your stay in Almaty was otherwise enjoyable and hope to see you back some day. We appreciate your feedback as it enables us to improve our standards. Kind regards, Timur Sharipov Front Desk Manager

Dear Mr. Thomas. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We look forward to welcoming you back to our hotel in the future. With much appreciation, Timur Sharipov | Front Office Manager

Dear Aitoe First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. On behalf of the hotel, please accept my apologies for any dissatisfaction you experienced during your visit. Please rest assured we have addressed this with the team to ensure we improve on this. Hope your stay in Almaty was otherwise enjoyable and hope to see you back some day. Once again, I would like to apologize for this issue. We appreciate your feedback as it enables us to improve our standards. Kind regards, Timur Sharipov Front Desk Manager

Dear Mr. Zhen! It is our pleasure to confirm your room reservation at Soluxe Hotel Almaty If there is anything we can do in preparation for your stay please do not hesitate to contact us. Best regards, Timur Sharipov Front Office Manager