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Reviews of Auckland Airport Kiwi Motel

2.5 out of 5
Auckland Airport Kiwi Motel
144 McKenzie Road, Auckland

Reviews

6.6
Rating 10 - Excellent. 151 out of 1003 reviews" "
Rating 8 - Good. 331 out of 1003 reviews" "
Rating 6 - Okay. 272 out of 1003 reviews" "
Rating 4 - Poor. 160 out of 1003 reviews" "
Rating 2 - Terrible. 89 out of 1003 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elenor Selma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was value for money - really appreciated the dining room being open in the evening.
Stayed 1 night in Apr 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Motel on 18 Feb,2024
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 Poor

Malae

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Stayed 3 nights in Jan 2024
Response from Auckland Airport Kiwi Hotel on 7 Feb,2024
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
Stayed 8 nights in Dec 2023
Response from Auckland Airport Kiwi Motel on 7 Feb,2024
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Stayed 3 nights in Dec 2023
Response from Auckland Airport Kiwi Motel on 1 Jan,2024
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Motel on 1 Jan,2024
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 Okay

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Motel on 1 Jan,2024
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 Good

Raiha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Auckland Airport Kiwi Motel on 1 Jan,2024
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
Stayed 1 night in Jan 2023
Response from Reservations on 12 Feb,2023
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 Good

Margrit

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Reservations on 12 Feb,2023
Thanks for the rating and we will keep up the good work.

8/10 Good

Laurentius

Stayed 1 night in Jan 2023
Response from AAKH on 15 Jan,2023
Thank you

2/10 Terrible

Gysbertus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
Stayed 1 night in Dec 2022
Response from Kiwi Motel on 31 Dec,2022
Thank you for your feedback.

8/10 Good

Sofaia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Response from Reservations on 29 Dec,2022
Dear Guest,Thank you for your feedback.

8/10 Good

CC

Stayed 1 night in Dec 2022
Response from Kiwi Motel on 21 Dec,2022
THANK YOU FOR YOUR RATINGS

8/10 Good

polly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A little shabby but great value and location
Response from Kiwi Motel on 15 Dec,2022
Thank you for your feedback

8/10 Good

Inacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Response from Kiwi Motel on 15 Dec,2022
Thank you for your feedback

6/10 Okay

Neville

Liked: Staff & service, amenities

2/10 Terrible

Rachael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
Stayed 1 night in Nov 2022
Response from Kiwi Motel on 28 Nov,2022
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 Good

Neville

Travelled with partner
Liked: Staff & service
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
Stayed 2 nights in Nov 2022
Response from AAKH on 26 Nov,2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
Stayed 1 night in Nov 2022
Response from AAKH on 26 Nov,2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Terrible

Luke

Disliked: Staff & service
Stayed 1 night in Nov 2022

6/10 Okay

Tyler

Travelled with family
Liked: Amenities, property conditions & facilities
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
Stayed 2 nights in Nov 2022
Response from Kiwi Motel on 15 Nov,2022
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to airport and had a lovely meal.
Response from Kiwi Motel on 11 Nov,2022
Thank you

10/10 Excellent

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
Stayed 1 night in Nov 2022
Response from AAKH on 11 Nov,2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 Good

William

4/10 Poor

Elizabeth

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and late check in was permitted
Stayed 1 night in Oct 2022
Response from Reservations on 29 Oct,2022
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 Okay

Terence

Travelled with family and small children
Disliked: Staff & service
Location was Good Average Staff , I don't think they wanted to be there.
Stayed 4 nights in Oct 2022
Response from AAKH on 26 Oct,2022
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 Okay

Andrea

Stayed 1 night in Oct 2022
Response from Kiwi Motel on 13 Oct,2022
Dear Andrea,Thank you for your feedback.

8/10 Good

Tafale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Could have done with a vacuuming under beds. Otherwise was ok. Spacious unit for 3 adults and 1 child. Good bathroom and hot drink making facilities. Close to airport. Would stay thete again.
Stayed 1 night in Oct 2022
Response from Kiwi Motel on 13 Oct,2022
Dear Tafale,Thank you for your feedback.

8/10 Good

Pamela

Stayed 1 night in Oct 2022
Response from AAKH on 9 Oct,2022
Dear Pamela,Thank you for your feedback.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Sep 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there overnight
Stayed 1 night in Sep 2022
Response from Reservations on 28 Sept,2022
Dear Susan,Thank you for your feedback.

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodation, comfy bed, very dated and a few things needed fixing in the room (very minor) but it was cheap! The restaurant was very good and highly recommended - I was going to head to town but gave them a try and glad I did, lovely Indian food 5 star.
Stayed 1 night in Sep 2022
Response from AAKH on 23 Sept,2022
Dear Ian,Thank you for your feedback

4/10 Poor

Katherine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2022
Response from AAKH on 16 Sept,2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regardsAuckland Airport Kiwi Motel

4/10 Poor

Simon

Travelled with family, Business traveller
Disliked: Staff & service
The reason I was disappointed was that I asked the staff for clean towels and they were not replaced, I had to go to the office in the evening and ask again. When they re-set the room they let the trash in the corner and didn't even bother taking it. The main reason was that I was going to check out a few days earlier than expected (due to unforeseen circumstances) and the hotel manager told me that I could not get a refund, I was so surprised.
Stayed 9 nights in Aug 2022
Response from AAKH on 16 Sept,2022
Dear Simon,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Motel

2/10 Terrible

Rachel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No warm bedding no utensils bottle opener aweful receptionist aweful smell janola in room aweful prison like resturant Aweful, no sleep cold , and light outside kept us awake all night Lovely guy at reception in am the girl in bar warmed and was nice but on her own busi
Stayed 1 night in Aug 2022
Response from Sachin on 1 Sept,2022
We are extremely sorry for the inconvenience caused to you. We will surely look into this matter and will improve in future.

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great for what we needed
Stayed 1 night in Aug 2022
Response from AAKH on 27 Aug,2022
Kia Ora, Thank you for your kind feedback, we look forward to welcoming you to our Motel sometime and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Hotel

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Clare

Disliked: Staff & service, amenities, property conditions & facilities
When i got to room bathroom wasn't very clean, heatpump didnt work and was cold with out, glass wear and cup were not cllean in cupboards had mould in some. Just not a nice way to start a holiday glad i was only there for one night, won't be going back thats for sure.
Stayed 1 night in Aug 2022
Response from Reservations on 20 Aug,2022
Dear Clare,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Mote

4/10 Poor

Jasmine

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception on check in was not friendly and had no clue if we could have a late check out. The toilet seat was broken, the desk chair was unsafe to sit on, there was rubbish left in the room, the fridge made a constant terrible noise, and the heat pump was unusually noisy. Booked for 2 nights left after 1 night. Will never recommend.
Stayed 2 nights in Aug 2022
Response from AAKH on 13 Aug,2022
Kia Ora, Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our Hotel. We apologise for the inconvenience to you. Best regards, Auckland Airport Kiwi Hotel

6/10 Okay

Greta

Travelled with partner
Liked: Cleanliness, staff & service
The motel was clean and convenient. Personally I found the bright light on the heat pump meant the room could not be dark for sleep. Next time I'd bring an eye mask.
Stayed 1 night in Jul 2022
Response from Reservations on 3 Aug,2022
Dear Greta, Thank you for your feedback.

4/10 Poor

Shaun

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Broken toilet seat, broken soap dispensers, no catch on toilet window & air con needs a service. (Noisy) Room was nice and clean but some maintenance is definitely required soon.
Stayed 1 night in Jul 2022
Response from AAKH on 30 Jul,2022
Kia Ora, Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our Motel. We apologise for the inconvenience to you. Best regards, Auckland Airport Kiwi Motel

10/10 Excellent

Eseta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

6/10 Okay

Tanya

Travelled with family
Disliked: Amenities, property conditions & facilities
Was not as described. Definitely not disability friendly. Access to the room was via a broken uneven set of paths to a row of old rooms on top of a giant step into the front door. Greeted by a leaking fridge with a huge slippery puddle across the door way entry. No hand towels in the bathroom and no disability grab rails. TV needs replacing as the picture is not visible properly until left on for an extended period. Wifi was poor and kept dropping out. Only there for one night and the beds were comfortable.
Stayed 1 night in Jul 2022
Response from Reservations on 25 Jul,2022
Dear Tanya, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

8/10 Good

Rach

Travelled with family
Liked: Cleanliness, staff & service
Easy to find, only a short trip to the airport.
Stayed 1 night in Jul 2022
Response from Reservations on 17 Jul,2022
Dear Rach, Thank you for your feedback

2/10 Terrible

Maylene

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

8/10 Good

Sherpard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2022
Response from Reservations on 15 Jul,2022
Dear Sherpard, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the AUCKLAND AIRPORT KIWI MOTEL was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Auckland Airport Kiwi Motel

10/10 Excellent

Feausina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for my mother inlaw and she told me everything was great especially the service although she turned up late.
Stayed 1 night in Jul 2022
Response from Reservations on 15 Jul,2022
Dear Feausina, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the AUCKLAND AIRPORT KIWI MOTEL was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Auckland Airport Kiwi Motel