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Reviews of Parnell City Lodge

3 out of 5
Parnell City Lodge
400 Parnell Road, Parnell, Auckland

Reviews

5.2
Rating 10 - Excellent. 12 out of 238 reviews" "
Rating 8 - Good. 49 out of 238 reviews" "
Rating 6 - Okay. 60 out of 238 reviews" "
Rating 4 - Poor. 56 out of 238 reviews" "
Rating 2 - Terrible. 61 out of 238 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.4/10

Property conditions & facilities

Reviews

6/10 Okay

Bert

Liked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Islandboy, South Pacific

Liked: Staff & service
Awesome location!
It is an old building which creaks and can hear people walking upstairs. Hopefully wasn't ghosts haha. Not flash but definitely adequate short term accommodation
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parnell City Lodge.
We arrived a little early to fill in the paperwork and informed the owner we could come back later to check into the room. Firstly we were met with cold rudeness. The parking lot looked untidy and unkempt. The foyer of this lodge was untidy -floors not swept, dust on the desk and papers strewn all over the foyer desk. The landlord was scruffy, untidy, impatient and terribly dismissive . Walking to the room seemed like I was living a nightmare the corridor to the room had stained untidy looking carpets. The room although had the once over cleaning, had a distinctive stale stench. The carpet looked old, worn out and stained. When my friend who drove me to this lodge, and I commented on the smell the owner aggressively stated that the room was clean, handed me the key and stormed out, leaving us standing there in utter bewilderment. In all it was a nightmare so I left and booked into another hotel. Maybe I was unfortunate. I TAKE THIS OPPORTUNITY to THANK EXPEDIA and their excellent staff who handled my complaints promptly , displaying empathy, patience, courtesy and professionalism. Nothing for the Expedia team was a bother. They called back later to check I was okay when I had booked into the other hotel. They also dealt with my complaints in a manner that reassured me immediately especially as I was in another country and felt vulnerable after my ordeal. I would definitely recommend booking through Expedia as they care about you. THANK YOU Expedia for all your help.
Stayed 4 nights in Apr 2018

2/10 Terrible

Manager, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, dated, but great location
Everything appeared totally unprofessional on this site. First impressions set the standard of the room. Reception area untidy and vacuum cleaners sitting there (clearly this is their storage area as they don't appear to have been used int he room I had)The room was filthy - bed linen gross, dirt, dust and grime everywhere, cutlery unclean, dirt and dust around electrical cords and power points, mold and mildew on curtains. Didn't use the shower as there was still old soap left on the shelf so nervous to think of what else was in the soap trap. Tiny fridge with old microwave balancing on top of it and dirty old toaster balancing on top of that. Old furniture cramped into the room.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Grumpy staff. Some minor maintenance would make a big difference to this place. It has great potential but needs some TLC.
Stayed 1 night in Apr 2018

4/10 Poor

piggy, wellington new zealand

Disliked: Staff & service
Easter in Auckland
A really great location. It's just a pity our first impression of our reception greeting and subsequent request for additional towels wasn't great and this set the scene for the remainder of our stay here. Originally booked for 3x nights but stayed 2x. The room was adequate, the bathroom tight, not enough cutlery or plates etc for 4x people, the TV was good. Looks like they are making some renovations? which could make things better.
Stayed 3 nights in Mar 2018

2/10 Terrible

Hugely Disappoi, Not staying here agsin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even my kids noticed it was filthy
receptionist doesn't regularly check his emails and had already given our room away.. So he put us in a different room. He called the cleaner who was finishing her clean of this room so it was now ready. She was finishing up as we walked in but had no vacuum, mop nor any clean linen. the place hadn't been vacuumed, in the lounge was a pull down double bed which was already down and she hadn't cleaned all the bits and pieces from under it, more rubbish under couch cushions a small red carpet mat at the end of the bed had so much dirt under it I don't think it's ever been cleaned! Behind the TV cabinet along the window was a mass trail of dirt, dust and dead bugs also left there for us.. She spot cleaned the lino badly with a cloth instead of a mop and there was the previous guests hair in the shower! Four of us staying in this room and we were given one small bar of soap and one tiny shampoo barely big enough for one. The handle for the shower door had been snapped off at some stage and not repaired making it nearly impossible to even open the door - the bathroom door itself was missing its rollers meaning my kids couldn't even shut the door - when I helped them we found the door was too small for the door frame!!! Thick layers of dust on every high surface and all skirting boards. Outside was a mess, dirt and cords everywhere. Mattresses in the outside hallways and cords running down the stairs.
Stayed 1 night in Mar 2018

8/10 Good

mary, tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfully central to city. all day bus services
for the price unbeatable and comfortable.did every thing we wanted and will certainly be going back again.
Stayed 5 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Was very disappointed as found the Motel bery dirty. The bathroom hadn’t been cleaned, floors not valcummed, very dated
Stayed 1 night in Mar 2018

2/10 Terrible

Oermila, Wellington, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please do not book this place or advertise it
We arrived 1.5 hours after check in (which is at 2:00pm). The owner who manages the reception was not welcoming at all, had a bad attitude and unfriendly. When we went to the room to check in we found that it has not been cleaned, beds unmade, bathrooms in a state. We went back to the reception and complained about the state of the room. The owner called the cleaner and asked for the room to be cleaned. There was no way that the rooms would have been ready in time and the state of the place outside and inside is actually quite disgraceful. I do not think that Expedia should be endorsing or advertising this venue because it gives your brand a bad name. I want my money back please. When we asked the owner for a refund he said that he had not received the money and to contact the booking agent.
Stayed 1 night in Mar 2018

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge let-down
I’ve learnt a lesson not to check reviews for an accommodation provider prior to booking it. This place was a total let-down. From the moment we arrived I felt uncomfortable. It was clear that they catered more for long stays than overnight travellers. The outside of the building was run down, the alleyway near the reception area was stacked with old, broken things. The owner was manning the reception and he was unfriendly and made us feel unwelcome. The cherry on the cake was when he unlocked our room and we discovered the room was not made – at 3:30pm in the afternoon! We decided not to stay there for the night and the owner would not refund us. He told us to go to the booking agent direct.The photos speak for themselves. Our weekend was ruined by this experience. I would highly recommend you to not advertise this property any longer.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to hospital
Did not enjoy the experience at all,could do with an upgrade but you get what you pay for
Stayed 1 night in Mar 2018

8/10 Good

rad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style motel in Parnell
I had small studio imitators time. There are nice bigger units with antique style furnishing. Close to restaurants and dairies. And shopping
Stayed 1 night in Mar 2018

8/10 Good

Bill, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to transport
Nice place, bus stop outside and across road so easy access to public transport in either direction. Restaurants and cafes very close, motorway access close by.
Stayed 2 nights in Mar 2018

8/10 Good

Paula, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for our visit. Right across the road for our family wake
Stayed 1 night in Mar 2018

6/10 Okay

old tomdog, hawkes bay

Handy to Parnell cbd
Get sky tv in for us old kiwi sports fanatics and I’ll stay there every weekend
Stayed 1 night in Mar 2018

2/10 Terrible

Sam, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place
Absolutely terrible place from the first contact with the owner, he was rude and the room was disgusting, had baby cockroaches crawling round from the bed pillows, sheets looked like hadn't been washed and the kitchen nothing was clean even the walls and floor, only enough coffee for 1 cup, never again, paid $111 only worth $5
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I should have read the reviews before I booked this place! The "room" we stayed in was not a bedroom - more like a rumpus room or something. No windows, no ventilation, and no secured internal/external doors. VERY unclean and unhygienic. Towels had stains and the owner put a carton of milk in a non-working mini fridge... Not to mention that the owner is very rude. Everything at this place was WRONG. We initially booked this hotel for 5 nights but cancelled the last 3 nights as I simply could NOT stand living there for any longer! NOT recommended to anyone.
Stayed 5 nights in Feb 2018

6/10 Okay

Xtina, New Zealand

Disliked: Cleanliness, property conditions & facilities
Not quite what I expected.
Considering it was such a good price for four of us, I should have known that was an indication of what to expect. The booking I made was for a balcony room, we did not get that. At first glance the room seemed fine. However, the kitchen sinks were stained and had a pea in one, the microwave was very rusty inside (must surely be a H&S hazard), and the extra 'clean' towels we were given had yellow stains all over them. Not to mention the extra guest that made an appearance the next morning; a cockroach came crawling out from under the bathroom sink. The beds were comfortable though, and the Lodge itself was in a pretty good location; the distance to our event was a 5min car ride or 20min walk. I don't think I would return though, unless very desperate, as I now know what to expect.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed
I guess you get what you pay for, very dissapointed, nothing like what the Webb site pictures were, not very well cleaned, very old and tired looking room
Stayed 1 night in Mar 2018

6/10 Okay

Wayne, Northland

Disliked: Staff & service, property conditions & facilities
Ok - Just
The motel was convenient, being just across the road from my conference venue. But overpriced for what it offers. Limited facilities and all a bit "tired". Clean enough, but having the appearance of being quite run down. Would I stay there again - yes, if the price was right. Ok for sleeping.
Stayed 1 night in Feb 2018

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor Standard
The overall cleanliness was well below expected, the floors needed a good vacuum and there were dirty marks on the tiled floor. The white towels were grey and the furniture was stained. Not a very nice experience.
Stayed 1 night in Feb 2018

2/10 Terrible

Rufus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
It was dirty, delapidated and noisy. Don't go there unless you're desperate like we were.
Stayed 2 nights in Feb 2018

6/10 Okay

Jayaraj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Insects infested place.
We arrived at 10:15pm and the Manager was still there to show us the room. But to our dismay, The room 3A given to us was infested with insects like mosquitos, cockroaches and crawling insects. The ventillators were too tight to be closed and all kinds of insects were coming in all night. The Room was otherwise comfortable although small. We were given a small packet of milk which is appreciated. The linen and towels were old but not bad. It was ok for a late night stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
The Parnell City Lodge room was smelly (urine in the carpet) and the duvet had creamy stains on it as it seemed unwashed- just disgusting. The manager was rude - repeatedly getting my name wrong while checking in and he seemed to me to be 'creepy'. Definitely avoid this hotel...
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
the location of parnell city lodge was great but that is about all. the apartment was not clean, there was hair stuck under the bath room door, marks all over the walls and stains on the bed blankets. it was enough for what we wanted but wouldnt pay the money we did to stay here again.
Stayed 2 nights in Feb 2018

4/10 Poor

L, NZ

Disliked: Cleanliness, property conditions & facilities
Parnell Lodge
It wasnt what I expected But it was very messy not furniture wise. There was dust everywhere and it looked a bit like it wasnt cleaned up properly. But room was comfy
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

6/10 Okay

Helen, Whangarei

Disliked: Cleanliness, property conditions & facilities
Hotel in Parnell
The facilities are reasonable, however to improve on presentation the following areas need attention. There Are cobwebs on the exterior windows the Glass shelving in the bathroom had dust and toothpaste on them In the summer time a fan or air conditioning in the bedroom would assist with a guests comfort, conversly in winter time a heater would probably be necessary The bed linens were not wrinkle free the light above the bedroom mirror didn't appear to be working No obvious rubbish bins in the room or on site for guest use generally a okay place to stay but I wouldn't recommend it to a friend
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't risk it!
This is a terrible place to stay. Location and free parking may attract, but the place needs a thorough clean and improved ventilation. It smelt of mould/incense, and the entrance was scruffy. Our room wasnt ready - and it was gone 6pm - and the fridge didn't work. Beautiful chandeliers which were somewhat bizarre! Some other guests were quite noisy - not much soundproofing. No external security door either. But we came through unscathed and it gave us something to talk about!
Stayed 2 nights in Feb 2018

4/10 Poor

Disappointed in Parnell, NZ

Disliked: Property conditions & facilities, room comfort
Parnell by name, not by nature
Check in was difficult as the office was open but no one there, and how to contact wasn't very clear. The room was cluttered with furniture so a microwave could be put on a table to make a kitchen - but it wasn't really. The bathroom was small and cramped. The pillows looked old and tired, as did the bed, but they were clean. It was a hot and humid night, but no fan supplied. We did gwt one qhen asked for but it was a very dirty fan. But having the windows open to let in fresh air wasn't great as the room faced the road. The location at the top of Parnell shopping strip was fantastic, but the quality of the hotel didn't match the surrounds.

6/10 Okay

phil, Auckland

Disliked: Property conditions & facilities
You get what you pay for. For a nights sleep, and walking to and from Robbie Williams concert at Spark Arena, it was perfect. Probably won't stay there again though, a bit tired.
Stayed 1 night in Feb 2018

4/10 Poor

bob, australia

Disliked: Staff & service, property conditions & facilities
Hotel condition wasn’t great. Needs some maintenance.
Stayed 1 night in Feb 2018

4/10 Poor

Dylan , new zealand

Disliked: Cleanliness, room comfort
Paper thin walls
We were in a room that was very cheap so wasn’t expecting much looks wise or even quality but there were some things that ruined the experience . There was a locked door in our room that we later found out was connected to another room so when they were screaming and moving furniture at 1am it felt like they were in the room with you . Also the door had a massive gap at the bottom of it letting cold air in and we were woken at around 8:30 by a staff member vacuuming the CONCRETE walk way outside of our room when our stay was over we went to return key and speak to management except they hadn’t opened the office even tho they were meant to nearly an hour ago . If you’re a heavy sleeper with low standards then this is for you
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mold in the shower.
fleas in the room
Stayed 1 night in Dec 2017

8/10 Good

Judith

Liked: Staff & service, room comfort
It was fine for a 1 night stay, a little run down and nothing flash but was reasonably comfortable, good location, parking was a little tight, happy to stay again in the future.
Stayed 1 night in Dec 2017

4/10 Poor

A, Auckland, NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for a overnight stay
Room had all necessities but was extremely hot! Needs a aircon or something because that fan was not doing much and the windows are of no help at all. However, location was across the street to good eateries and staff was good. Parking was a little small but luckily I got the last spot.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient location but needs a thorough spring clean & spruce up!
Stayed 1 night in Dec 2017

4/10 Poor

Jody, Waikato

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all terrible
Owner needed a shower and wear clean clothes. We arrived at 10 to 2 and was told check in is not till 2pm that's when I'll open the office. He was so rude. When he did open after 2pm, we just got glared at NO welcome just like well what's your name, he refused to give us a receipt. We were very happy to leave and will never return.
Stayed 1 night in Dec 2017

4/10 Poor

Amanda, NZ

Disliked: Staff & service, property conditions & facilities, room comfort
Was cheap and close to where we needed to be.
The bed was large and very comfortable, probably one of the best out of all our rented accommodation. The room was smaller than the website shows, the furniture placement was very poor as the chair for the table was hard up against the bed if you wanted to use it. Only one chair, coffee table was useless as large microwave on it. All crockery was on top of the drawers which was a pain. No where to put anything as had to move it to sleep or sit. Nearly knocked myself out on the wall getting out of bed one morning!! If it wasn't 10pm when we arrived we would have walked out again. Bathroom tiny. Adequate just not comfortable. Soft close toilet seat which was the best part! No bath mat provided so had to stand on hand towel after a shower. No hand rail and large step out of shower onto wet tiles. Accident waiting to happen. Sliding door hard to use and NO sound proofing between main room and loo... No bed side lamps, lighting horrendously dim. Certainly not able to read. No air conditioning or air flow. Would be horribly hot in peak of summer. Had to use cold flannel to cool off before sleeping. Male receptionist was grumpy and should not be front of house!! We avoided him best we could. Not a people person AT ALL. And was like this with most guests that we observed. If you just want a bed and no service it is cheap. You get what you pay for! We won't be back.
Stayed 3 nights in Nov 2017

2/10 Terrible

Tracey, Tauranga

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and dated
Whole place was dirty. The rooms were dirty and there was a stale musty almost urine like smell in the bedroom. I had to clean the toilet before use as there was urine splatters on the seat, under the seat had not been cleaned for a while. The bathroom had mildew and grime, plus the tiles were breaking away from the grout. Furniture was dirty, as were the walls and above range hood. Bedding was aweful, didn’t sleep in the sheets as we were unsure if they had been changed. Daughter found pubic hair in her bed..ewww! All the bedding looked like it needed to be thrown out to the dump. Would have left but was to late to change as were going to concert. Great distance/location from venue, such a shame. Won’t be back that’s for sure!
Stayed 1 night in Nov 2017

10/10 Excellent

Jacquie, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you going to the spark arena
Friendly staff, room was good, is an older building and the place could do with a bit of a spuce up. But all in all it was what we needed and would happily stay there again. Priced right. Parnell is a pretty area to stay plenty to see and do. Very central to the arena and city centre. With easy access to public transport. 😄😄😄
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
There was too much noise from other guests and the walls are not sound proof so you can hear conversations from above below and next door. Noise is a major issue
Stayed 1 night in Nov 2017

8/10 Good

susan, tauranga

Comfortable stay at a convenient central city location. Very good value for money too.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sink was almost unusable (too small, and right under the mirror shelf), the sofa and the curtains had been last properly cleaned 10 years ago, some fo the lights did not work
Stayed 1 night in Nov 2017

8/10 Good

shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
friendly guy great location and price but dirty
Stayed 1 night in Nov 2017

8/10 Good

Rod and Mary , Palmerston North

Liked: Cleanliness, staff & service
Good basic cheap accommodation
Basic facilities at a very convenient location. Room small but great to be able to prepare own breakfast and lunch. Handy to buses shops and domain. Reasonably quiet even though very busy. Helpful manager
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great very handy to stadium. Big room By shops Free parking Free wifi
Stayed 1 night in Nov 2017

8/10 Good

nancy

Liked: Cleanliness, staff & service
Very convenient for city, parking a bit cramped but adequate. Building old, noisy but okay
Stayed 1 night in Nov 2017

2/10 Terrible

Ola, Auckland Central, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Dirty towels - with an unpleasant smell, a spider web over the bed, strange furniture and a nonsensical location in the room. The most nervous was the lack of pressure in the shower.
Stayed 1 night in Nov 2017