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Nice and clean hotel. Many areas walkable for restaurant choices.
Laurie
Stayed 1 night in Apr 2024
Response from Valeria on 3 May,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Overall a good stay. Area around the hotel is rough
jerome
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Shauna
Stayed 1 night in Apr 2024
Response from Valeria on 3 May,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Rick
Stayed 1 night in Apr 2024
Response from Valeria on 3 May,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
SHARON
Travelled with family
29 Apr,2024
Liked: Amenities
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
SHARON
Stayed 3 nights in Apr 2024
Response from Valeria on 30 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Poor
Sau
Travelled with family, Travelled with family and small children
28 Apr,2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Pros: staff was friendly, the hotel location is good. Walkable from 6th street.
Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Sau
Stayed 2 nights in Apr 2024
Response from Hyatt House Austin Downtown on 29 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.
6/10 Okay
Nigel
Travelled with group
26 Apr,2024
Liked: Cleanliness, staff & service
Just an average hotel in average area
Nigel
Stayed 1 night in Apr 2024
Response from Valeria on 26 Apr,2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Charles
Stayed 1 night in Apr 2024
Response from Valeria on 24 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Tom
Stayed 4 nights in Apr 2024
Response from Valeria on 23 Apr,2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Okay
Nicole
Travelled with group
21 Apr,2024
Liked: Cleanliness, staff & service, amenities
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Nicole
Stayed 4 nights in Apr 2024
Response from Valeria on 22 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Here's a more straightforward and casual review for a hotel in downtown Austin:
This hotel in downtown Austin is a great find! The rooms are spacious and cozy, making it a comfortable place to relax after a day of exploring the city. The staff is friendly and the location is perfect for diving into Austin's lively vibe. If you want a genuine ant home experience, this is the spot to book for your stay in Austin! We will be back often.
Jamie
Stayed 4 nights in Apr 2024
Response from Valeria on 16 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! I'm glad we could offer the "home away from home" experience for you! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Poor
Abigail, El Paso
Business traveller
16 Apr,2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Apparently everyone pays a $150 security deposit. Unclear when you get it back. I asked for early check in. Instead my room wasn’t ready until an hour after NORMAL check in. At first they said they had no idea when it would be ready. I had nowhere else to go and they didn’t offer me any compensation or discount or bar credit for while I just wait in the lounge with all my stuff.
My room smelled like sewage but it turned out it was just a pillow that smelled weird. Really noisy all night even on 7th floor because of a club next door. Unlike other hotels they don’t have a free shuttle for the area around.
Breakfast was complimentary and great.
Abigail
Stayed 3 nights in Apr 2024
Response from Valeria on 17 Apr,2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our housekeeping team. The security deposit gets released after checking out which means it is unclear because it is different with everyone especially with what type of card was used. I hope that clears up the confusion. It does help sometimes to call your bank to have them release the hold for you.
10/10 Excellent
Nicole
Travelled with partner
15 Apr,2024
Hotel stay was excellent. Breakfast every morning was top notch. Close to all the local nightlife. I would stay here again.
Nicole
Stayed 4 nights in Apr 2024
Response from Valeria on 16 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Okay
Benjamin
15 Apr,2024
Liked: Cleanliness, staff & service
Benjamin
Stayed 4 nights in Apr 2024
Response from Valeria on 17 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and that you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
Robert
13 Apr,2024
Robert
Stayed 1 night in Apr 2024
Response from Valeria on 3 May,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
We loved the breakfast (wish it stayed open a little bit later) and the hotel in general! Very clean and the staff was very nice.
Kelly
Stayed 4 nights in Apr 2024
Response from Valeria on 11 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
Siobhan Melissa, Santa Barbara
Travelled with group
10 Apr,2024
Brought my 87 year old friend that had never been to Austin~ great location for 6th street and Stubbs~ staff was very friendly ~
Siobhan Melissa
Stayed 4 nights in Mar 2024
Response from Valeria on 11 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
They overbooked the property during our stay and did not have the room we reserved. We were downgraded to a smaller room. Their offered a discount and free valet for the inconvenience.
Serhat
Stayed 2 nights in Apr 2024
Response from Valeria on 17 Apr,2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your room type was not available during your stay. We do try our best to accommodate everyone. I apologize for no further action being taken. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. If we can provide any more assistance to you, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
This was a trip that my sister and I took for our annual “sister trip”. The lady that initially checked us in was very nice and offered a free upgrade along with checking in early. The room was basically a small apartment and it was very nice. There were a few little cleanliness details that I had issue with but I only alerted them of one and that was one of the comforters being dirty. Someone brought us some more blankets in a pretty timely fashion and all was well. The neighborhood seemed okay. There is a little club/restaurant behind the hotel bldg and it can get a little noisy at night, but that didn’t bother us. It may be an issue with people with kids or people that are light sleepers. The hotel is in good proximity to pretty much everything without being right dead in the center of all the action. Very walkable. Overall I would definitely stay here again.
Kelly
Stayed 4 nights in Apr 2024
Response from Valeria on 8 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
4/10 Poor
Firas
5 Apr,2024
Firas
Stayed 1 night in Apr 2024
Response from Valeria on 9 Apr,2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
8/10 Good
Roland
31 Mar,2024
Roland
Stayed 1 night in Mar 2024
Response from Valeria on 22 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Okay
CECILIA
Travelled with group
31 Mar,2024
Liked: Amenities
The staff was friendly and helpful, however the building is U-shaped. The room we had was inside the U and the windows looked across at another room. We couldn't even look out the window to see whether it was raining or the sun was out. When I asked to move I was told all the rooms with two beds are in the same location in the hotel.
The room was only cleaned every other day, We ran out of toilet paper and kleenex and had to call to have supplies delivered.
CECILIA
Stayed 3 nights in Mar 2024
Response from Hyatt House Austin Downtown on 31 Mar,2024
Thank you for choosing to stay with us at the Hyatt House Downtown Austin.Thank you for your review and your honest feedback.We sincerely apologize for the inconvenience you experienced and the Hotel not meeting your expectations. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.
Great continental breakfast, very friendly staff. Outstanding spot clean throughout the whole hotel.
Jackeline
Stayed 3 nights in Mar 2024
Response from Hyatt House Austin Downtown on 31 Mar,2024
Thank you for your review and kind words regarding your recent stay at the Hyatt House Austin Downtown. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
This is a great hotel. Great location friendly staff. The rooms are large with comfortable beds and living room and full kitchen. They also offer laundry facilities. There is a great breakfast buffet included . Lots of fresh fruit and eggs bacon potatoes toast and french toast. Very good. !!!
Otis
Stayed 5 nights in Mar 2024
Response from Valeria on 29 Mar,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
8/10 Good
David
28 Mar,2024
David
Stayed 3 nights in Mar 2024
Response from Valeria on 17 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Nice room with fridge and microwave. Great breakfast. Friendly staff.
Oleg
Stayed 4 nights in Mar 2024
Response from Valeria on 28 Mar,2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Excellent
Amy
Travelled with group
26 Mar,2024
Liked: Cleanliness, staff & service, amenities
Loved the Valet Parking. Kitchenette could have more in it, but we weren't planning on cooking so it wasn't a big issue. We walked all over from the location. You could hear music at night, but it was fun to listen too.
Amy
Stayed 4 nights in Mar 2024
Response from Valeria on 27 Mar,2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
6/10 Okay
Stephanie
25 Mar,2024
Stephanie
Stayed 5 nights in Mar 2024
Response from Valeria on 28 Mar,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit in Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
The room was clean, quiet, and big. We enjoyed the kitchen area and the couch.
LYNN
Stayed 5 nights in Mar 2024
Response from Valeria on 27 Mar,2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Excellent
Cierra
25 Mar,2024
Cierra
Stayed 1 night in Mar 2024
Response from Valeria on 16 Apr,2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.