Hotels near Ayala Malls Serin

"The lifts, only 2 lifts for a big hotel. There was always traffic in the lifts and during our stay only 1 was working so you could only imagine the chaos caused. "

"The house was lovely and clean. It had everything that was needed for a comfortable stay. The host was responsive and the caretakers were friendly and accommodating. Thank you for a wonderful stay! "

"Looking forward for our next stay. We will be back for sure; but nextime, it will be the lakeview. Thank you sooo much"

"The view and breakfast was great but the rooms and "

"What you see is not what you get. Poor service"

"Friendly staff"

"Hotel is potentially great but unfortunately a few things were broken such as the safe, phone etc and the water was sometimes cold. There was also a smell of sewage. I was very disappointed that the jacuzzi was freezing cold. Reception cited maintenance issues but they were fobbing me off. I asked to speak to the manager every day about these issues but I was told they are unavailable. On the last night I got upgrated to a bigger room but I feel that I didn’t get value for money and the manager failed to address or even speak to me about my concerns. Otherwise the room was nice & clean and the breakfast buffet was simple but pleasant. Lots of crew available who are pleasant but they were unable to do anything regarding numerous issues. "

"Staff was friendly."

"great staff !!!"