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Reviews of Stonehill Suites

3.5 out of 5
Stonehill Suites
corner San Agustin Dr, Bacolod, Western Visayas

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 81 reviews" "
Rating 8 - Good. 20 out of 81 reviews" "
Rating 6 - Okay. 2 out of 81 reviews" "
Rating 4 - Poor. 4 out of 81 reviews" "
Rating 2 - Terrible. 5 out of 81 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was excellent
Stayed 4 nights in May 2024
Response from Balgos, Aljay - Front Office Department on 18 May,2024
Greetings from Stonehill Suites!Dear Mr. JoshWe thank you for choosing and staying with us here at Stonehill Suites! We are glad that our room provided comfort by being thoroughly cleaned. We are happy that we provided you with great service. We hope to see you again here at Stonehill Suites

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in May 2024
Response from Balgos, Aljay on 6 May,2024
Greetings from Stonehill Suites!Thank you for choosing Stonehill Suites! We appreciate you giving such feedback. We look forward to accommodating you again. Have a great day

10/10 Excellent

Petronila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's centrally located
Stayed 10 nights in Apr 2024
Response from Balgos, Aljay on 30 Apr,2024
Greetings from Stonehill Suites!Dear Ma'am Garcia,Thank you for choosing Stonehill Suites! We are delighted to know that you find our hotel's location convenient and accessible. It is with the utmost pleasure that we serve you as our guest while you are staying with us. We are looking forward to seeing you again.

10/10 Excellent

Michael, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outstanding property with a great staff and good food. There is no pool and parking is limited.
Stayed 2 nights in Apr 2024
Response from Balgos, Aljay on 26 Apr,2024
Greetings from Stonehill Suites! Thank you for choosing and staying with us here at Stonehill Suites! We are glad that you enjoyed our food. We are delighted to hear that we have provided you with such great service. We look forward to seeing you again.

8/10 Good

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Stonehill Suites Management on 11 Apr,2024
Dear Mr. Eddie, thank you for choosing and staying with us here at Stonehill Suites. We are happy and glad that you found peace, quiet, and comfort in our hotel. We are looking forward to seeing you again here at Stonehill Suites. Thank you, and have a great day ahead.

10/10 Excellent

Margrey

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again! Convenience and Location
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it!
Stayed 4 nights in Feb 2024
Response from Stonehill Suites Management on 8 Apr,2024
Greetings from Stonehill Suites!Dear Mr. Francis,We are delighted that we accommodated you and provided you with great customer service during your stay. Thank you for choosing Stonehill Suites as the hotel where you celebrated your anniversary. We are happy to be of service during the surprise for your special day, and we hope to see you soon again. Best RegardsStonehill Suites Management

8/10 Good

Adam, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had such a mixed experience at this hotel, it was hard to give it an accurate review. However, let me give you the pros and cons: First, we booked the Presidential Suite for 4 nights. It is a beautiful large room with floor to ceiling windows on 2 sides. Room Pros: Spectacularly comfortable bed, beautifully decorated rooms, comfortable sofa and chairs. Loved the room. Room Cons: I wish hotels gave you wash cloths, and a box of tissue paper. This room had neither. But the big con was the noise from the hallway, it would echo down the tiles from the end of the hall and felt like people were standing in our sitting room yelling at us. Very noisy from internal sounds, not from street sounds. Hotel Pros: We told the hotel that we were going to be doing a prenup photo shoot in the room, and they were so accommodating for the makeup people and photographers, and let us use the room, the hallway, and the sky lounge. We were so thankful for how kind and helpful they were, and the photo shoot went amazing. Also, the parking was smooth and easy, and the staff were so friendly and helpful and every interaction with staff except for 1 was amazing and made us feel good. Hotel Cons: The 1 bad interaction was with the breakfast in the sky lounge. We showed up the second day for breakfast, and the guy there said just get whatever food we can. All we could find was 4 pieces cold bacon, cold rice, a couple of old buns. It was horrible - we left and ate out !
Stayed 4 nights in Feb 2024
Response from RJ Benlota, Front Office on 27 Mar,2024
We appreciate the time you have given to give us the feedback. As feedback are meaningful to our continuous improvement to serve our guests better.Regarding you experience at the breakfast buffet we sincerely apologise for the incident. We have investigated this case and has work to improve it better. If you wish to stay with us next time please don't hesitate to contact as directly as we would want to make it up to you on your next stay and we can assist you personally on this.

10/10 Excellent

Maria Eleanor L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from RJ Benlota, Front Office on 27 Mar,2024
Thank you so much for taking the time to rate us! We hope to see you again on your next stay

8/10 Good

Don

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Aileen, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and it’s probably one of our favorite stays in the city. Room is nice and staff is friendly. Breakfast was also good. We will stay here again.
Response from RJ Benlota, Front Office on 27 Mar,2024
In behalf of our team we would like to send our appreciation for taking the time to rate us. Feedbacks are important to our continuous improvement to serve our guest better. We hope to see you again on our your next Stay

10/10 Excellent

Jeremy

Stayed 3 nights in Dec 2023

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
People are nice and hospitable.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Stonehill Suites Management on 22 Jul,2023
Thank you so much for staying with up! We hope to see you again soon!

4/10 Poor

Glenda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is close to everything, but the property is poorly built. The AC is oversized and doesn't regulate, floor tiles are moving, doors have gaps and noise get into, outlets are loose, moisture and mildew are present, no ac in hallway and upper lobby, smells bad and dirty. This property could have been built better for half the cost of labor and materials. It looks good on pic, but once you stayed you would not want to come back again.
Stayed 4 nights in Jun 2023
Response from Stonehill Suites Management on 30 Jun,2023
Hi Ma'am Glenda, Thank you for choosing Stonehill Suites Bacolod City. We do really appreciate the feedback and time you've shared. Our sincerest apology to what you had experienced during your stay here at Stonehill Suites, rest assured this concern will be escalated to the higher management. We are looking forward to share with you our enhance and refine service to your next visit here in Bacolod City. Thank you so much!

8/10 Good

Feby

Stayed 2 nights in Feb 2023
Response from The Management on 21 Feb,2023
Thank you so much for staying with up! We hope to see youa gain soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
Well appointed rooms and outstanding service
Stayed 2 nights in Feb 2023
Response from Front Office on 21 Feb,2023
Thank you so much for staying with up! We hope to see you again soon!

10/10 Excellent

Gwendolyn, Humble

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the entrance. Property well kept. Great place to stay. Highly recommended
Stayed 2 nights in Jan 2023
Response from Rooms Division Manager on 8 Feb,2023
Dear Ms. Gwendolyn,Thank you so much for staying at Stonehill Suites. We are elated to hear that you have appreciated our hotel. We wish to see you back soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Very nice hotel. I would definitely stay there again. Thank you staff!
Stayed 2 nights in Dec 2022
Response from Rooms Division Manager on 8 Feb,2023
Dear Sir Jonathan,Thank you for staying at Stonehill Suites in your visit here in Bacolod City. We are happy to hear that you had a good stay in our hotel. I hope to see you again very soon.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The main lobby and each floor lobby was very nice. The staff was also quite friendly. Unfortunately there were many more things that certainly did not live up to expectations. I had two rooms there simultaneously. One room there were no issues other than visible signs of mold or mildew in the shower area. The other room had several issues. The room constantly smelled of mold or mildew. There was visible mold or mildew in the showers. After showering at night there was still standing water in the shower the next morning. The gym did not look like the pictures on the website and most of the equipment didn't work. The breakfast buffet paled in comparison to other hotels I have stayed at in Bacolod. The rooms were noisy. My expectations I had based on recommendations from friends and family were overestimated. I will choose different accommodations from now on.
Stayed 1 night in Jan 2023
Response from Rooms Division Manager on 8 Feb,2023
Dear Mr. Robert,Thank you for staying at Stonehill Suites and we really appreciate for taking your time to give us your valuable feedback of your stay with us. We apologize for all the inconveniences but rest assured that we are taking your feedback seriously as we are doing some renovations on our property as of the moment. We wish that you give us another chance to stay with us in the near future that we may serve you much better this time.Thank you!

10/10 Excellent

Robert

Stayed 1 night in Jan 2023
Response from RDM on 7 Mar,2023
Dear Sir Robert,Thank you so much for making time to give us feedback. I hope to see you once again on one of your visits to Bacolod City.Regards,Rooms Division Manager

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from The Management on 21 Dec,2022
Thank you so much for you Review! We hope to see you here again next time

2/10 Terrible

Matthew J

Disliked: Staff & service
Be warned!
Due to flight problems with Cebu Pacific, I was unable to make my flight and had to sleep in the airport overnight. Because of this, I wasn't able to make my connection and therefore wouldn't make the time for the hotel. I messaged them 2 days in advance to let them know and they said there's nothing they can do. They couldn't reschedule. It wouldn't refund me nothing. So here I am out of money for two rooms. Three nights each. They would not help at all.
Stayed 2 nights in Sep 2022
Response from Hotel Management on 27 Oct,2022
Dear Guest,We regret to let you know that we were almost booked to capacity on your requested dates. We were able to inform you that as per Hotel Policy cancellations made within 7 days prior to check-in are Non-Refundable. Please let us know how we can be of service to you on your next visit so we can make up with you. We would love to personally assist you and again we apologize for this inconvenience.

8/10 Good

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's great but there's an opportunity to improve internet connection/speed. Thank you.
Stayed 2 nights in Sep 2022
Response from General Manager on 15 Oct,2022
Thank you so much for taking the time to rate us after your stay. We are currently having problems with our Netwok Provider and have been working it for a week already. Again we sincerely apologize about thus untoward situation Please let us know how we can accommodate you on your next visit and I would be Glad to assist you personally. To compensate with poor internet connection. Thank you so much

8/10 Good

Matthew

Stayed 1 night in May 2022
Response from RJ Benlota, Front Office on 27 Mar,2024
Thank you for taking the time to review us during your stay. We're looking forward to your future visits.have a great day ahead!

8/10 Good

MARY ANNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the friendly staff . The room was clean and the water is strong in the flow. I did not like the location, surroundings , very inconvenient in terms of transportation. Food was just average. The door bangs loudly when someone next door closed it that it startles you. There was a roofdeck party the first night I was there and the music was soo noisy it woke me up. I had to call the receptionist downstairs to lower the music sound as guests are also there to sleep.
Stayed 2 nights in Feb 2022
Response from Hotel Management on 27 Oct,2022
Good dayWe are so sorry to hear your bad experience but events are only up to 10 PM and after that we stop all the loud music from the event area. In case you needed help for transportation please inform us ahead of time to assist you on your transportation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My wife likes the clean modern rooms and says that she will not be happy if we stay anywhere else in Bacolod
Stayed 1 night in Apr 2021
Response from Hotel Management on 27 Oct,2022
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 Excellent

Carmela, Pennsylvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service over all! Very friendly and accommodating staff!
Stayed 3 nights in Jul 2020
Response from Hotel Management on 27 Oct,2022
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 Excellent

hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed with the design, the overall cleanliness and the good. Highly recommend this establishment.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has good aesthetics and fine taste. Generally, staff was very good (front desk) although the ones in the dining area for breakfast need to be more attentive to customers. They are talking among themselves leaving customers unattended and when they do, service takes long...
Stayed 3 nights in Mar 2020

8/10 Good

Agnes

Travelled with family
Stayed 1 night in Feb 2020

8/10 Good

Rene, Connecticut, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a very spacious room because the room that was assigned to me initially was next to a function room with people that were very noisy. Thank you for the upgrade! It property has the amenities that a light traveller like me need.The shower was decent. I did not use the rain shower because it did not really work as such. I asked the front desk to fix the issue but the maintenance guy must have increased the pressure instead. The hand held shower worked just fine anyway. It has a very limited parking space. You'll be lucky to find an empty space after a long day of driving. Breakfast buffet has very limited choices. Nothing in comparison to the competition across Lacson Street. Overall, my stay was good! I can see myself (including my family) staying in this hotel again in my future visit(s) to Bacolod City.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the interior design of this hotel very impressive. Our suite is very spacious. Ample closet space and nice sitting area. Bathroom space is good, hot water is the way it should be. The towels and toiletries always sufficient, we do not have to call unlike other hotels. Bed was comfortable including the pillows. Air Conditioning was excellent. Free Wifi was a plus. The best part was the Breakfast. Everything was delicious especially the Ube Pandesal, my first time to try this flavor. I actually looked up the recipe and baked some as soon as we got back in the states. All the servers in the restaurant were attentive, excellent customer service. When we go back to visit, we will see you all again. We had a wonderful stay!!!
Stayed 3 nights in Jan 2020

8/10 Good

Megan

Travelled with family
Liked: Staff & service
Krystal at the front desk was very helpful Breakfast could be healthier and more options could be added instead of fried snacks offered early morning .Water bottles should be sold at minimum price instead of a dollar each for the smallest bottle .
Stayed 3 nights in Jan 2020
Response from FOA-OIC on 30 Jan,2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Kristyl on 29 Jan,2020
Thank you for taking time to give us a feedback. We hope to see you again soon.

10/10 Excellent

RaynaldI, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Everything was just perfect. Our room was spacious, very clean, well supplied with all the usual amenities. The staff was very courteous and helpful. The food at the rooftop restaurant was very good. It is supposed to open at 6 AM, but at 6:40, they were still completing the breakfast setup. Not a big problem.
Stayed 2 nights in Jan 2020
Response from Kristyl on 21 Jan,2020
Dear Mr. Imbeault, Thank you for staying with us and we truly appreciate your feedback. We sincerely apologize for your experience in our breakfast buffet during your stay. We will definitely relay your comments in our upper management for a prompt solution. Looking forward on your next stay with us. Again, thank you for always choosing Stonehill Suites.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a good area. Down side .no valet parking.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve
Hotel staff was great. Only problem is parking.
Stayed 1 night in Dec 2019
Response from FOA-OIC on 29 Jan,2020
We thank you for giving us your precious time to write us a feedback. We truly apologize for the lack of parking space in our hotel. Kindly bear with us in our current situation as the management also continue to make progress with our hotel mainly in our parking area to accommodate all of our customers. We will surely share your good comment with our staff. Thank you and hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no WIFI inside our room. We had to go out of the lobby for the WIFI services. Food needs improvement. But our room was very nice, comfortable, spacious and interiors were modern and savvy.
Stayed 3 nights in Oct 2019
Response from Kristyl- Front Office OIC on 1 Nov,2019
Thank you for choosing Stonehill Suites as your official home in Bacolod. We sincerely apologize for the inconvenience that we caused you during your stay. We appreciate the comments and suggestions that you gave us to improve high quality service that we offer to our valued guests like you. Thank you and hope to see you again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Kristyl- Front Office OIC on 1 Nov,2019
Thank you for choosing Stonehill Suites as your official home in Bacolod. We would like to know more about your overall experience with us. Help us improve the quality of our hotel by giving us your feedback. Thank you and hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel very clean and uniquely decorated the room was comfortable and rooftop area was good breakfast was not extensive but overall a good hotel
Stayed 5 nights in Aug 2019
Response from Best regards, Kristyl Joy Labrador- Front Office on 23 Sept,2019
Thank you for your kind review. We always make sure to provide comfort and satisfaction to our valued guest like you. We appreciate your comments and we hope to welcome you again here at Stonehill Suites.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel
Stayed 2 nights in Jul 2019
Response from Best regards, Kristyl Joy Labrador- Front Office on 23 Sept,2019
This makes us proud of our hotel and service. We look forward to welcoming you back here at Stonehill Suites.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay at Stonehill
Nice new hotel. Breakfast excellent.
Stayed 3 nights in Jul 2019
Response from Kristyl Joy Labrador- Front Office OIC on 23 Sept,2019
Thank you for leaving a kind review. I will surely share your comments with our staff in Vue restaurant. We hope to welcome you back on your next visit in Bacolod.

8/10 Good

Joan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Kristyl Joy Labrador- Front Office OIC on 23 Sept,2019
Thank you for your time to give us a feedback. We hope to welcome you again soon here at Stonehill Suites.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
VERY NICE AND COZY INTERIORS
Stayed 3 nights in Jun 2019
Response from Kristyl Joy Labrador- Front Office OIC on 23 Sept,2019
Thank you for your good comments. We are always proud of our Hotel's interiors as it symbolizes the Stonehill Suites Brand. Hope to welcome you again here at Stonehill Suites.