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Staff not as friendly as elsewhere in Philippines. Not helpful and gave inaccurate and incomplete information. Would not change room so spent night in room on very busy Main Street in Baggio. Despite clean and spacious room and comfortable bed did not get restful sleep.
I like the lobby and the breakfast area. Spacious.
Staff are friendly
Room: Bed needs to be replaced.
Bathroom: Bathtub had chips , needs repairs.
Bathroom sink, not cleaned properly
Rudy
Stayed 3 nights in May 2019
4/10 Poor
Donalie
17 Jun,2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unreasonable
Everything was good it could have been great if I wasn’t charge from their labor cost as their manager says. Their stuff is kind a hard to spoke with they accused me of something I am not capable of like damaging something I didn’t do. They’re maintenances is poor yet will blame To us. We just enjoyed the stay and they just ruined the fun. The thing is we left the hotel ridiculous.
Nice view! spacious room great for family of 4, bathroom's big enough, it has ac and pool but not heated. It's ok but outdated decors, has black spots in the bathroom vanity sink, shower head's bit clogged up, windows are single pane so you'll heard the busy traffic and buffet don't expect too much. Service is awesome.
Verified traveller
Stayed 1 night in May 2019
8/10 Good
Ozzie
28 Apr,2019
Liked: Staff & service, room comfort
Bait and Switch by Hotel.com
The hotel was pretty good, staff was friendly. The hotel is in need of better maintenance as it is showing wear and tear, bathtub enamel is chipped, bathroom mirror is clouding over, furniture is dated and shows wear.
It is very noisy and can hear people talk from the next room and tv blaring. Staff was on top of it when I called the desk at 2 AM....😱😩😰
overall its ok. the place is somewhat elongated and the elevator is situated on the front of the bldg and you have to walk the long hallway to your room. hair dryer is broken, including 1 light in the room
Comfy hotel, great staff, bit far from City Centre
Exasperatedly difficult to find in the local traffic (it took me almost an hour from entering the city to reaching the hotel) I was pleased to find a parking space right outside the hotel rather than going in the underground car park. Quick friendly efficient check in the desk clerk offered to find where the city non girly bars were located- which she did and called about an hour later- brilliant! - huge room, good AC , and A BATHTUB. Plenty of tv channels good lighting comfy bed. Bit noisy with guests not used to hotel norms excitedly comparing experiences (which stopped well before bedtime). Bit noisy next morning from 7am but manageable. Nice brekky including American hotel recommended
Great staff service, the hotel is clean and amenities are adequate but it has seen better days. Breakfast is filling. No hassle luggage storage. Poor concierge visibility in the lobby. Right next to main road frequented by jeep and taxis to Baguio and La Trinidad. I chose this hotel due to proximity to my main place of business at the time.
Verified traveller
Stayed 2 nights in Jan 2019
8/10 Good
Verified traveller
3 Jan,2019
Liked: Property conditions & facilities
The hotel is nice
Verified traveller
Stayed 2 nights in Dec 2018
10/10 Excellent
JEN, QC
29 Dec,2018
Liked: Staff & service
The room is clean and spacious. They provide shampoo conditioners toothbrush and clean towels.
Absolute waste of money for a crappy hotel! The deluxe room was big enough but real bad light, extremely uncomfortable bed with bad linen. The staff was not at all helpful and was to some extent rude even though Filipinos are knows for their wonderful service nature. I had to go to the front desk to complain to get work done. Horrible stay. Never coming back. Many other and better hotels in Baguio to stay
Have stayed at this hotel a number of times and had good service. There are two hotels operating on opposite sides of the road and many website conflate the two. The Supreme Convention hotel is far superior in terms of facilities albeit a higher cost. The location is not ideal for tourists but is convenient if you have your own car, especially if you need to be near La Trinidad. While aircon isn't essential I would recommend checking that your room has it as many rooms don't.
The staff at restaurant are not as friendly as I thought ,and the room has no wifi inside the room ,esp the light are not that much .esp Infront of the mirror ,there’s no light so hard to see your face and so dark .the Nieghbor can see you ,from outside the curtains.at lobby it’s has lots of mosquitoes every time you going to go stay and take internet .so bad at all....
Great staff,they were warmth and friendly especialy the front desk staff.
Mirasol
Stayed 2 nights in Sep 2018
10/10 Excellent
Belinda, Baguio. Philippines
11 Sept,2018
Liked: Staff & service
Staffs are accommodating and polite. Bathroom needs some clean ups too moldy. Beds and linens are fine. Lobby is clean and presentable. Their function room where the wedding reception I attended was really well decorated.
I wasn’t comfortable receptionist upon check weren’t that helpful . The breakfast wasn’t really good and the hostesses at the dining area instead of helping customer they were flocking at one corner with frown faces .
Great value for money. Very accessible considering the traffic in Baguio, so easy to commute. I will come back in the same hotel if I have to visit Baguio again.
Allyn
Stayed 2 nights in Jun 2018
8/10 Good
Eric
15 Jun,2018
Cross the street to eat and swim.
Inconvenient for you have to cross the street for the meal and pool.. Restaurants are at extension hotel. Food prices quite reasonable though.
Eric
Stayed 2 nights in Mar 2018
4/10 Poor
Verified traveller
29 May,2018
Liked: Cleanliness
Disliked: Room comfort
Can't really recommend.
There's no Wi-Fi although they claim there is, the desk said its too weak to reach our room. The hot water is not hot that theres an initial shock when you get in the shower before you get used to it.
Good luck getting a taxi at check out time. It took a whole hour to find an empty one while there's a long line of guests waiting. The desk dont have a taxi service that they can call.
The staff on the other hand are very very courteous abd polite but can only accommodate with what management provides.
We had a good stay. The bed’s mattress wa not too soft and not too hard. We chose an airconditioned de luxe room with one queen sized bed and we found the room quite spacious. Buffet breakfast was also good. I really find the price very reasonable.
Grace Doni
8/10 Good
Reynaldo
22 Apr,2018
Liked: Cleanliness, room comfort
Dying for a makeover!
Our stay was just okay. Nothing special. The corridors were noisy as there was a convention going on in the hotel. Furniture s are very old but tge bed was comfy. There was no safe in the room. Free breakfast was average, except when there was a buffet where we had more choices. The hotel was a long ways to the city center ( 3 kms.).