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Reviews of The Orchard Hotel Baguio

3.5 out of 5
The Orchard Hotel Baguio
49 Legarda Road, Baguio

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 57 reviews" "
Rating 8 - Good. 15 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t waste your money
Check in was a nightmare very unorganized staff it was like we never had a room booked. Check out wasn’t much better. Every time you logged on to the wifi there was log on issues. The room was spacious and clean so no complaints there
Stayed 2 nights in Nov 2023

4/10 Poor

Alfredo

Travelled with family
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Dennis, Torrance

Stayed 1 night in Jun 2023

4/10 Poor

Corazon

Travelled with family
Disliked: Staff & service, amenities
The sweet banana they served for breakfast was sour and it made me vomit. The checking out wasn't smooth and friendly. I waited for more than 20 minutes just to be told that one of the room I reserved had a towel with coffee stain. Therefore, they're required to charge me 200 pesos for coffee spilled. The front desk had the audacity to asked me what to do with the coffee stained towel. The staff apologized for the inconvenience, but I said no need to apologize because it was my fault to reserved a room and stay there. If you like a dingy looking towels, this is for you. If you like waiting 20 minutes to check out, this is for you. I will NEVER recommend this hotel to anyone. One mistake is plenty for me!
Stayed 2 nights in May 2023

8/10 Good

GENE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property were okay, but the price of the room is crazy, because it’s far from being a five hotel. I will never stay there again
Stayed 2 nights in Mar 2023

6/10 Okay

Percy

Travelled with family
Liked: Cleanliness, staff & service
Charges for every little thing. Internet sucked for my entire stay. Kept having to login after being kicked off every few minutes. Basic hotel @ premium price. Final kicker, 500php charge for room key card. I will pick another hotel for our next visit.
Stayed 2 nights in Mar 2023

8/10 Good

Rowena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our room. It’s spacious and relaxing.
Stayed 3 nights in Feb 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Preciosa

10/10 Excellent

Jane

10/10 Excellent

Lilia, Pacific Grove

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Too noisy whole night, towels are old. All the staffs are very nice.
Stayed 2 nights in Nov 2022

8/10 Good

DONALD ALAN, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 2 nights in Aug 2022

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ben Brian, New Castle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Keisha

Stayed 2 nights in May 2022

4/10 Poor

Randy, Adrian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The check in started at 1500 instead of the normal 1500. Once I went to the counter, I had to wait another 35 minutes just to get the room key. When we got ti the room, the bathroom stunk. Housekeeoing came and scrubbed the floor. There was a false fire alarm around 0200. The hotel staff did not apologize or offer any vouchers or credits to ameliorate the outrage. Breakfast was substandard. Juice was flavored sugar water, and food choices were minimal. Check out was another fiasco...25 minutes to check out. The only thing that this hotel has going for it is that it is in Baguio.
Stayed 1 night in Jun 2022

10/10 Excellent

Chriselle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was awesome as well as the accommodation. The staff was also very friendly.
Stayed 1 night in Jun 2022

10/10 Excellent

Marvin

Travelled with group
Liked: Staff & service, property conditions & facilities
Location is great, staff were friendly and even got me to check in early! Highly recommended!
Stayed 2 nights in Jun 2022

2/10 Terrible

Nino

Disliked: Amenities
Stayed 1 night in Jun 2022

4/10 Poor

Joanna

Liked: Cleanliness
Disliked: Staff & service
NOT WORTH for the PRICE !!!
I did not expect that our stay here is NOT WORTH it !! 1. Every time I book an hotel I always contact them as much as possible for any changes, request or info I need but in Orchard when you message them in the website they never reply. In mobile number they will reply to you a day after you send a message. 2. Check-in time advertised here is 2pm but when you arrived at the hotel they will said that its 3pm. 3. Security Deposit advertised is 500 only but in reality its 3,000 4. Room doesn't have a cabinet to put all your things. only a cabinet for the mini ref, vault and a shoe cabinet. 5. I dont know if she is a Manager in their rooftop restaurant but the way she ask me what we want in our breakfast is not pleasing. Also I dont understand that they have a buffet breakfast in weekend and only 1 meal in weekday and take note 3 choices of dish only. (1 dish, egg and rice) cannot request again if you are hungry. 1 flavor or Juice and a Coffee for drinks. only 1 type of fruit.
Stayed 1 night in May 2022

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in May 2022

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall it was OK..
Stayed 2 nights in Apr 2022

6/10 Okay

Jose Paolo

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult Parking
Very difficult parking. There was an event all 3 nights that we were there. If you leave in the morning expect not to be able to park when you come back in the afternoon.
Stayed 3 nights in Nov 2021

10/10 Excellent

RENE

Stayed 2 nights in Feb 2021

4/10 Poor

MA LOURDES

Liked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Emmanuel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad judgement by housekeeping and front desk
When I checked out they let me me pay extra 500.00 pesos for a stained towel that they said I had stained and they said it will not come off however I took the towel home and washed it and the stain came off easily. If only I live closer I should have brought it back and showed it to the staff front desk people but I have to go back to Manila, what a horrible way to extort money from guest.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice helpful . We came hour early and they let us check in to our room. The breakfast is delicious. We will definitely come back and stay here.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is excellent. It was different everyday. The room was very cold but we should have turned on the incandescent lights to keep it warm.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One of the best hotel I stayed in Baguio City, we arrived a bit early and reception let us checked in early.Very courteous staff and crews, from reception, kitchen down to the domestic.not to forget the security guard who is very helpful to call taxi for us. I like the breakfast buffet,Different menu every morning. The only downside was that, we were supplied with toothbrush only once and we were there for 6 nights. I rang reception about this but was told I need to pay for it. Also there’s no closet only hangers, no iron but I’m sure we can borrow from if we need to. There’s also a crack on the mirror but we don’t mind. I will definitely come back here and would also recommend to my friends.
Stayed 6 nights in Dec 2019

10/10 Excellent

MD SHAMIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property
Stayed 2 nights in Oct 2019

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and new hotel for family
Rooms were clean and very new. Door in the bathroom is quite weird, si expect some wet floors, just ask for extra floor mats. Smells good, price is okay when not in peak season. Walking distance to burnham park. King chef resto is at the lobby and serves as breakfast.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our guests are really satisfied with the place. Rooms are big, nice and comfy. Great place to stay. With free breakfast included unlike to any other hotels i booked thru Expedia that breakfast is not yet included. Until next time!
Stayed 1 night in Sep 2019

10/10 Excellent

Ma Carmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new property. Staff willing to assist
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very polite
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were customer focused & friendly. Room had a balconey, large bed. Waking distance to Burnham Park & it’s many attractions. Good spot
Stayed 3 nights in Jul 2019
Response from Jana on 30 Jul,2019
Greetings Sir/Ma'am, Thank you for the great review! We're so glad that you liked the rooms, our location and especially our staff. We worked hard to meet your expectations, and we're happy to hear we hit the mark for you. We're looking forward to seeing you again! Sincerely, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it coz it’s a walking distance in burnham park and the city. The loft design of our room is good idea. What we don’t liked is the choices of breakfast and the soundproof needs to be upgraded.
Stayed 2 nights in Jul 2019
Response from Management on 21 Jul,2019
Greetings ! Thank you for the great review! We're so glad that you liked our hotel we and thank you for bringing this matter to our attention, rest assured that through your concerns, we are able to improve more and serve you better. We're looking forward to seeing you again!

10/10 Excellent

Donna, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the staff are friendly and the property is clean. We will come back again next time.
Stayed 2 nights in Jun 2019
Response from Management on 21 Jul,2019
Greetings ! Thank you for the great review! We're so glad that you liked our services. We worked hard to meet your expectations, and we're happy to hear we hit the mark for you. We're looking forward to seeing you again!

8/10 Good

Maria, Philippines

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new. Though the breakfast is plated only.
Stayed 1 night in Jun 2019
Response from Management on 21 Jul,2019
Greetings! The Orchard Hotel Baguio takes pride in giving exceptional service and experience to all our guests. As for our breakfast, we thank you for bringing this matter to our attention, rest assured that through your concerns, we are able to improve more and serve you better. We're looking forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really amaze with my stay here, specially gor the treatment of their housekeeper. Jay, Will, Neal and Bryan is so amazing they made our stay so comfortable.
Stayed 2 nights in May 2019
Response from Management on 21 Jul,2019
Greetings from The Orchard Hotel Baguio! Thank you for the great review! We're so glad that you liked our services. We worked hard to meet your expectations, and we're happy to hear kind words from our valued guests. We're looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good except breakfast is chinese if you have dinner here you dont want the same for breakfast widen the menu to include coffee and toast and eggs
Stayed 2 nights in May 2019
Response from Management on 21 Jul,2019
Greetings ! The Orchard Hotel Baguio takes pride in giving exceptional service and experience to all our guests. We thank you for bringing this matter to our attention, rest assured that through your concerns, we are able to improve more of our services. Again, thank you and we hope to serve you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Great experience. Would love to stay here again. The staff is awesome and very accommodating
Stayed 2 nights in Apr 2019
Response from Management on 21 Jul,2019
Greetings from The Orchard Hotel Baguio! Thank you for the great review! We're so glad that you liked our services. We worked hard to meet your expectations, and we're happy to hear kind words from our valued guests. We're looking forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Cozy rooms and great food!
Stayed 1 night in Mar 2019
Response from Ron on 16 Mar,2019
Thank You for the great feedback Ma'am / Sir. We hope to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ron on 16 Mar,2019
Thank You for the great feedback Ma'am / Sir.

10/10 Excellent

Reynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up. Cozy and affordable
The hotel is very new and location is near the tousrists spots like burnham park and session road wherein you can travel by foot in just 10 to 15 mins. The staff are very accommodating, very nice and always smile, aside from all the staff have pleasing personality. We came early in baguio due to early bus schedule and the hotel granted us to check in early which we feel very pleased. We also had the chance to meet one of the owner as she is also helping the staff, that she is the one who delivered our food in the room. The room with balcony is cozy and modern, well lightened and the furnitures are all new. The bed is clean and covered in linen, as well as the pillows. They also replenish toiletries, bottled water, coffee and tea everyday when you request to make up your room. There are few variation of breakfast meal to choose from but the food was delicious and the hotel’s restaurant offers a dimsum promo from 2pm to 5pm where you can enjoy all dumplings almost half the price. The hotel is still work in progress so you can hear some few noises due to construction but after 6pm you can start to have a peaceful rest. Overall experience, you can enjoy the hotel like one of the top hotels in baguio similar to holiday inn but affordable and worth the price. Will sure to visit again in my future vacation.
Stayed 4 nights in Feb 2019
Response from Ron on 7 Feb,2019
Greetings from The Orchard Hotel Baguio! We the staff, are very grateful in accommodating guests from different places. We are very pleased to hear your comments about our hotel and it will serve as a big motivator for everyone. We always hope to see and serve you again in our hotel. On behalf of everyone in The Orchard Hotel Baguio, Thank You Sir. Ron Jacob Resuello Guest Services Manager #TheOrchardLifestyle