My room was on the 4th floor. Initially, I was checked into a room with a safe that was not bolted down, so I could literally pick up the unattached safe. I requested a change, and I was moved to a room with a safe that was bolted down. The AC was great. They were great about providing a map of Bangkok, but the hotel is not associated with any tour operators. On the bright side, their focus is on the hotel, but it would be nice if they could at least recommend a guide or tour operator. The hotel is tucked away in a quiet alley. The quiet is nice is a big, noisy city, but it also makes it somewhat difficult to find. One of my Grab motorbike driver's Google Maps wasn't working, and we literally followed a tuk-tuk to the Chern Hotel because it is not easy to find. With Google Maps, none of my other taxi or Grab drivers had any problem. The AC worked well in the room, and it had hot water in the shower. Two big pluses. Just take the Airport Rail Link to Prayatai station (dirt cheap), and it was only 156 THB ($4.72 USD) for a Grab taxi from Prayatai station to Chern Hotel. If you don't have a big suitcase, save money by taking a Grab motorbike from the train station to the hotel.