Terrace/patio

Reviews of iSanook Hostel

3 out of 5
iSanook Hostel
238, 238/1, 238/2, Soi Songphra, Siphraya Rd, Maha Pruttaram, Bangrak, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 148 reviews" "
Rating 8 - Good. 46 out of 148 reviews" "
Rating 6 - Okay. 12 out of 148 reviews" "
Rating 4 - Poor. 3 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Stayed 4 nights in Jul 2023
Response from iSanook Team on 31 Aug,2023
Dear Alexandra, Thank you for taking time to review your stay with us and giving us the perfect score. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again to our hostel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Oct 2019
Response from Management on 11 Dec,2019
Dear Guest, Greetings from iSanook, Bangkok Thank you for your review and for choosing our hostel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Management on 11 Dec,2019
Dear Guest, Greetings from iSanook, Bangkok Thank you for your review and for choosing our hostel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and quiet! I wish the bed had more cushioning though, it was very hard.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Front office manager on 27 Jul,2019
Dear Valued Guest, Thank you so much for taking the time to share your feedback. It was a pleasure to have you at the property. We do hope to see you in the near future.

6/10 Okay

Nozomu

Disliked: Room comfort
Not recommendation.
Air condition, WiFi are good but room is so dark and small. One of male staff isn’t kind and some regular customer and hostel staff like friends. Looks like annoying for me.
Stayed 5 nights in Jun 2019
Response from Reservation Supervisor on 24 Jul,2019
Dear Valued Guest, We are very sorry you felt disappointed to our staff member and the facilities. Please accept our sincere apologies — we’re taking steps to ensure we maintain our high standards of customer service in the future and to ensure this won’t happen again. Thank you very much and hope to see you in the future with excellent service expectedly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in isanook hostel very much! Bed is clean and good, with many plugs available(up to 4!) beside the bed, and comes with independent bed lights. Kitchen There is a washing machine and dryer at the 2nd floor with a fee, also a place to hang your clothes beside it. Wifi speed is super fast, it expires every 3 days and you will need to get a new password if you're planning to use the wifi more. Bathroom is great! All as in photos exactly. Clean and sparkling, just dryer Cleanliness Comfort
Stayed 23 nights in May 2019
Response from Front office manager on 24 Jun,2019
Dear Valued guest, Thank you very much for taking the time to post a comment about your stay at our hostel. We are happy than you have a good time with us, and that you like the room and the staff services. Thank you again for choosing I-Sanook Bangkok, and we hope to see you again soon. Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Front office manager on 24 Jun,2019
Dear Valued guest, Thank you very much for taking the time to post a comment about your stay at our hostel. We are happy than you have a good time with us, and that you like the room and the staff services. Thank you again for choosing I-Sanook Bangkok, and we hope to see you again soon. Herold Nicolas Front office manager

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind front desk ladies and cleaners. comfy bed, good lockers. good water pressure and clean bathrooms all the time. wish they dont have to charge for the towels. But overall stay was nice.
Stayed 4 nights in May 2019
Response from Front office manager on 24 Jun,2019
Dear Valued guest, Thank you very much for taking the time to post a comment about your stay at our hostel. We are happy than you have a good time with us, and that you like the room and the staff services. Thank you again for choosing I-Sanook Bangkok, and we hope to see you again soon. Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thick and comfortable beds, clan room with lockers, extra clean toilets with toiletries provided.
Stayed 2 nights in Apr 2019
Response from Front office manager on 26 Apr,2019
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

8/10 Good

Ben.G., Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still the same as I visited the first day. Peaceful, nice & cozy!
Stayed 2 nights in Apr 2019
Response from Front office manager on 21 Apr,2019
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2019
Response from Front office manager on 2 Apr,2019
Dear Valued guest, Thank you very much for taking the time to post a comment about your stay at our hotel. We are happy than you have a good time with us, and that you like the room and the staff services. Thank you again for choosing I-Sanook Bangkok, and we hope to see you again soon. Herold Nicolas Front office manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Front office manager on 26 Mar,2019
Dear valued guest, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The property was a clean hostel and great location. First time staying at hsotel, not my cup of tea.
Stayed 2 nights in Jan 2019
Response from Front office manager on 16 Mar,2019
Dear Valuable Guest, Thank you kindly for your feedback. Each and every guest is very important to us, thus we will take your suggestions into due consideration and appreciate you taking the time to write this review. We do hope that you will return again in the future. Yours sincerely,

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Front office manager on 13 Feb,2019
Dear Mari, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was overall good in the hostel! Definitely one of the best hostels I have ever stayed. One thing to improve is for the staff in the reception to learn more about Bangkok, as we were asking some questions and answer was usually I don't know.
Stayed 3 nights in Jan 2019
Response from Front office manager on 30 Jan,2019
Dear Valued guest, Thank you very much for taking the time to post a comment about your stay at our hotel. We are happy than you have a good time with us, and that you like the room and the staff services. Thank you again for choosing I-Sanook Bangkok, and we hope to see you again soon. Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill out base
Great place to chill or use as a travel base!
Stayed 1 night in Jan 2019
Response from Front office manager on 23 Jan,2019
Dear Valuable Guest, Thank you kindly for your feedback. Each and every guest is very important to us, thus we will take your suggestions into due consideration and appreciate you taking the time to write this review. We do hope that you will return again in the future. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great chill out!
Stayed 2 nights in Jan 2019
Response from Front office manager on 23 Jan,2019
Dear Valuable Guest, Thank you kindly for your feedback. Each and every guest is very important to us, thus we will take your suggestions into due consideration and appreciate you taking the time to write this review. We do hope that you will return again in the future. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Front office manager on 10 Jan,2019
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome BKK
Great
Stayed 3 nights in Jan 2019
Response from Front office manager on 9 Jan,2019
Dear valued guest, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay! Thank you...
Stayed 2 nights in Dec 2018
Response from Front office manager on 7 Dec,2018
Dear Sarah, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Jerry, Los Angeles,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is extremely clean and comfortable. The mini mart and coffee shop are around the same prices as 7-11. How OCD on keeping the place clean? They were cleaning the AC units with a pressure washer.
Stayed 1 night in Oct 2018
Response from Front office manager on 30 Oct,2018
Dear Jerry, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Alfs

Liked: Staff & service, property conditions & facilities, room comfort
Response from Front office manager on 14 May,2018
Dear valued guest, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t find a better hostel
This place is modern, clean and safe. Staff are amazing and make you feel like you are at a home away from home. Super clean. Easy waking distance to a night market, temple and tones of street food is 1 minute walk. Highly recommend this place.
Stayed 10 nights in Mar 2018
Response from Front office manager on 5 Apr,2018
Dear Valued guest, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Lisbette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Front office manager on 26 Mar,2018
Dear Lisbeth, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

8/10 Good

jessa, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
the room was clean and comfy and the staff are nice
Stayed 2 nights in Mar 2018
Response from Front office manager on 26 Mar,2018
Dear Jessa, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Samer, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value for a hostel
This hostel honestly blew my mind, it was the first hostel I stayed at ever and I didn’t expect anything remotely like it. Everything was extremely clean from the lobby to the bedroom. -Bathrooms were premium (though shared, better than a lot of hotels I’ve stayed at), and comes equipped with soap/shampoo and even a blow dryer for hair!! -Bedrooms were tip top, mattresses were incredibly comfortable, actually set the bar too high for all the other hostels I’ve stayed at to even compare. thick and soft and big enough to roll around on without falling off. -Breakfast buffet is well worth it. For the extra few bucks, good selection and constant turn over it’s actually quite fresh. -Staff had some volunteers that spoke more than one language so easy communication, always ready to help and go above and beyond -Baggage storage is also available there, wish I new before I dropped it off at Bangkok Self Storage -Lounge areas and balcony also quite nice and plenty of space. My best experience with them was after I dropped something from my pocket outside the building. Though I was not hopeful about finding what I lost, the manager took me through the camera footage and investigated with me for close to an hour while other staff looked around. incredible service, honestly just blown away considering the price. Made some great friends and plenty of young backpackers for a crowd. I’m coming back here anytime I go to Thailand for sure.
Stayed 1 night in Feb 2018
Response from Front office manager on 21 Feb,2018
Dear Samer, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. I can easily recommend this to others
Stayed 3 nights in Jan 2018
Response from Front office manager on 7 Feb,2018
dear Jarret, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Execellent location
Beds could have been cleaner. My original bed had long black asain hair from someone else before me. When i was switched beds this bed also had hair...and a nail polished toe nail in it. Not impressed with the cleaning. Also over night on my first 2 nights there were no toilet paper in the girls 3rd floor washroom. Had to keep going to the secound floor both nights. Otherwise nice facility with hair dryer, kitchen, fridge/freezer. Computer and printer for free use. Location is a bit distant from sights or pubic transit. Lots of Great street food really close. They could have had drinking water on site.
Stayed 5 nights in Jan 2018
Response from Front office manager on 7 Feb,2018
Thank you very much to take the time to post a comment about our hostel. We are really sad that you encounter a matter regarding the cleaning less, normally it's best rating, will make sure that it's not happening again., and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Dimitrios Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ISANOOK - Simply a paradise
I have absolutely nothing negative to say about this place. A little paradise inside BKK. It's interesting that the Hotel/Hostel itself summons a certain respect from people. At some hostels, people are disrespectful. At ISANOOK everyone was respectful, staff and guests.
Stayed 1 night in Jan 2018
Response from Front office manager on 23 Jan,2018
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas

8/10 Good

Hui Hui Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. "Parent" company is across the street
Room card was unable to switch on the air-con on the last two nights. The staff did great by leaving the remote control on the last night. The bed is clean and comfortable. The blanket/comforter is of reasonable thickness. Great for upper deck where you could be next to the AC, and it's not too bad for the lower deck as well. Each bed structure is solid and firm, and doesn't squeak at all for any movements (it's a nightmare for everyone if it's squeaky). For upper deck, it's easy to climb. Each bed has 2 double power outlets, one of which is for the lamp. Ample power outlets is important for me, and iSanook provides the most outlets, among all other hostel/dormitories that I had stayed in Asia. The space in the room is a little cramp, but it's good enough for short stay. Would be great if there is curtain for each bed for extra privacy, but it's not too bad to have an open space after all, as I enjoyed great interaction with my bunk mates from different countries on different nights. For the affordable price, this is one of the best hostel stay I ever had. Oh! i-Sanook Residence is just across the street. So it's very convenient if you need to access facilities like gym/pool/breakfast/bar or extra staff to help.
Stayed 3 nights in Jan 2018
Response from Front office manager on 19 Jan,2018
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

8/10 Good

kalisha92, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hostel
I would stay here again if I ever returned to Bangkok. Although it was a little out of the way, I enjoyed the walk to the different areas of Bangkok. The staff were very friendly and helpful. Both the communual areas and the dorm were extremely comfortable and very modern. The shower facilities were great too. I would recommend to anyone. By far the best hostel I have stayed in!
Stayed 4 nights in Dec 2017
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Friendly
This hostel is close to public transportation. Old town is not too far, just a 15 minute walk to the taxi boat. Really friendly staff. Laundry right around the corner and good food. The hostel was clean and comfortable. Something going on every night at the hostel. A good place if you want to go out or stay in and chill.
Stayed 4 nights in Aug 2017
Dear Desiree, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Konisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area!
We only stayed one night, but we loved the location!
Stayed 1 night in Aug 2017
Dear Kosini, Thank you very much to take the time to post a comment about your stay at our residence. We are happy than you have a good time during your stay and that you like the room and the staff. Thank you again to choose I-Sanook residence for your stay in Bangkok, and we hope to see you soon. Herold Nicolas Front office manager

2/10 Terrible

Hee Young

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked pick up service because I arrived at 11:55 pm but spent time until 5:30 am because nobody was there to pick me up.
Stayed 2 nights in Jun 2017
Dear valued guest, we are really sorry for this matter who happen, we hope that your stay was better than your pick-up. Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern!
The bed was very comfy and clean and the bathroom was very nice :)
Stayed 2 nights in May 2017
Response from Front office manager on 25 Jul,2017
Dear valued guest, Thank you very much to take the time to post a comment about our hostel. We are really happy than you had a good time during your stay with us in Bangkok, and we hope to see you again on your next trip in the city. Sincerely Herold Nicolas Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wen Hun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Posh Jem!
For a hostel, very posh! Helpful staff - shout out to Alex, the manager at the connected hotel.. Big screen TV in the lobby with all the channels.. A small army of maids keep everything tidy; they even make everyone's bed daily.. Everything immaculately clean and modern.. Bathroom area like a 4 star hotel.. Third floor is female only.. For 200 baht extra, you get access to the hotel's pool/gym/hot tub.. In a quirky "back street" neighborhood, always busy with locals.. 3 little restaurants around the corner have cheap, high quality food.. 10 minute walk to Metro - 15 minute walk to Silom/Patpong area.. This is a "go to" place, for sure!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hostel at an amazing price!
i-Sanook is a great hostel at very good value. The accommodation is extremely clean, comfortable, modern and an excellent place to relax and meet other travellers. The bathroom and kitchen facilities are great and the social area is a cool place to chill out. The wifi was pretty good throughout the hostel during my stay at i-Sanook. I will definitely come back here when I visit Bangkok in the future.

8/10 Good

kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good excep its quite far
Took taxi bk there for 2 days, but most drivers dunno how to get there even show them the google map lollll But everything of the hotel is gd!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value to money
Clean, nice, have a conputer, friendly staff comfortable bedsv

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place.
the hostel has a nice common area and kitchen, very good showers and a kitchen, and the beds are soooooft...

8/10 Good

Ae, Ng

Liked: Cleanliness, property conditions & facilities, room comfort
New place fully equip loads of activities but
New place fully equip loads of activities but reception upon arrival a little poor in terms of waiting time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really loved my stay here. It was clean and the staff were friendly. I would highly recommend it.

10/10 Excellent

Amirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel!
I was very impressed with iSanook. I do not typically stay in hostels, so I opted for the 4-bed Girls Dorm. It was very clean, all facilities were in great condition and welcoming. The staff was very nice and helpful. The area was very nice as well. You could walk to many things and a short taxi ride got you to plenty of restaurants and shopping opportunities.

4/10 Poor

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't Stay Here Again
I would not stay at this place again. The dorm rooms with 8 beds were very clean and comfortable. The beds were good quality and air conditioning nice. The cleaning ladies were very diligent. But outside the dorms in the hallways, kitchen, toilet areas and common TV lounge, the windows and doors were left open allowing the hot, humid, tropical air in making it sticky and uncomfortable. Additionally, I saw little creatures running around the kitchen eating scraps off dirty dishes which people left in the sink for the staff to clean. I'm an older man, I would never leave dirty dishes for others to wash, particularly since there was an automatic dishwasher right there. Because it's a Hostel which typically caters to youth, the front desk staff were mostly young girls who were very nice and friendly, but often unfamiliar with how to help travelers from foreign countries. This place would be fine if they closed the windows to keep out the hot, humid air and little creatures.

10/10 Excellent

Shelley, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel with friendly staff
Easy check-in, helpful staff, clean facilities, and great location!