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Reviews of Kokotel Bangkok Surawong

3 out of 5
Kokotel Bangkok Surawong
181/5 Surawong Rd, Suriyawong, Bang Rak, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 257 reviews" "
Rating 8 - Good. 115 out of 257 reviews" "
Rating 6 - Okay. 20 out of 257 reviews" "
Rating 4 - Poor. 7 out of 257 reviews" "
Rating 2 - Terrible. 3 out of 257 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

SUN HYE

Good location.
Stayed 7 nights in Mar 2024

4/10 Poor

Mai Ong, Wausau

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, comfortable stay. Well thought design and supply of amenities and great cost
Stayed 2 nights in Dec 2023

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel. All you need for a city stay. Clearly environmentally driven, which is a big plus, e.g. fill your own free water via the water purifier.
Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place perfect for my family I enjoyed my stay there!!
Stayed 2 nights in Nov 2023

8/10 Good

NYI NYI

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room size and accommodation are perfect. And very clean. Just only a little far from MRT station.(25 minutes walk)
Stayed 1 night in Oct 2023

10/10 Excellent

Poh Teck

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very friendly. And already contacted them for booking in december. Definitely want book the hotel again. Their food was nice too. Overall experience with them 5 stars.
Stayed 5 nights in Mar 2023

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are traveling with three young children (5y, 3y, 18m) the slide and play room kept them entertained and the bunk beds and baby cot were a huge blessing! I also loved the self serve water flasks they provided. It was both eco friendly and helped us stay hydrated as we didn’t feel like we needed to continually ask for more water (or buy more bottled water).
Stayed 1 night in Feb 2023

4/10 Poor

Daniel

Stayed 3 nights in Nov 2022

8/10 Good

Michele

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Short visit
Photos don’t match with original set up. Good service. We had to leave airport at 6:30am but their breakfast would open at 7:00am. They provided excellent packed breakfast at 6:00am. Need to update their towels and bedsheets.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family-oriented Hotel! Excellent!
Very nice location! Very accommodating staff! Very nice room. My niece loves Kokotel! 😊 If we will have the chance to go back, we’ll stay here again.
Stayed 1 night in Oct 2019
Response from Phenpilan Chuayruang on 25 Nov,2019
Dear Michelle, Thank you for taking the time to share your feedback. We wish to express that we have thoroughly enjoyed looking after you, and that you are greatly missed by the Koko team! We hope it will not be too long before we have the pleasure of welcoming you back at Kokotel Bangkok Surawong. Sincerely,

8/10 Good

roman

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
kokotel
this hotel is nicely set up, with a kids play room and slide which is great for going from 2nd to ground floor (1st), nice theme etc, not far to walk (10 to 15 min)to bts, silom rd etc , rooms are small, toilet is tight for a western tall man, rooms are due for a good thorough clean, showers need a good scrub or bleach. would i recommend, yes for a day or 2 it does its purpose
Party room, bunk and 2 singles on a double base
Stayed 4 nights in Nov 2019
Response from Phenpilan Chuayruang on 25 Nov,2019
Dear roman, Thank you for taking the time to share your feedback. We look forward to welcoming you at Kokotel Bangkok Surawong once again in the near future. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This hotel is new and clean. Very spacious single room and the super single bed is a bit wider then usual, mattress is comfortable and not too hard. Very clean and cosy simple decor and amenties with daily housekeeping. It is a pity that there are 2 major downsides for me personally. The walls of the hotel are too thin, even with ear plugs I can hear everything in the corridor and my neighbour singing! Also, the hotel is quite far from Chong Nonsi BTS station and if the weather is hot, it’s impossible to walk without melting and if you party into the night, it’s not easy to find your way back to the hotel from BTS by foot. Its really a pity because this hotel is so nice in terms of the room decor, size, bed and overall room set up but I could not look past these 2 major deterring factors.
Stayed 3 nights in Oct 2019
Response from . on 25 Nov,2019
Dear Valued guest, First of all, thank you very much for choosing to stay with us at Kokotel Bangkok Surawong. I appreciate for taking your time sharing experience during your stay with us. We look forward to welcoming you at Kokotel Bangkok Surawong once again in the near future. Sincerely, Phenpilan Chuayruang Assistant Resident Master

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, our kids loved the play room and slide and overall branding. Great breakfast. Was perfect for a few nights in Bangkok.
Stayed 3 nights in Oct 2019
Response from . on 25 Nov,2019
Dear Kelly, Thank you for taking the time to share your feedback. We are delighted to hear that our staffs made your visit pleasant. We hope to welcome you back to our hotel in the near future. Sincerely, Phenpilan Chuayruang Assistant Resident Master

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
We have two bookings at hotel Kokotel, both were three nights. We left to Phuket and Khao Lak and returned to this hotel. We stored our suitcases there, it was good without any problem. The first stay was in general good, only one thing should be improved is their Wifi. The wifi kicked us out every time. We have to log in again and again every day, it sucks. Kokotel has a slide and play room for small kids, I would recommend family who has small kids to go to Kokotel. A double room maybe a bit narrow for a family of three, we stayed both stays at a double room, slept very bad because the bed is not wide enough for 3 persons. The room is tiny, like typical Japanese hotel If you’re tall, you will have problem! The toilet and bathroom are separated in a small cube room with glass doors. If you’re tall, you can’t close the door of the toilet, and the opposite of the toilet is a big mirror of the closet. This means you will have to see yourself sitting in the toilet, hahahaa… The staffs are friendly and helpful. Kokotel is very attentive, they think of every tiny thing. For instance, they provided two glass bottles so that you can refill drinking water (hot, warm and cold water) in the corridor every day. There is a socket box on the desk, so family member do not have to fight for charging phone and tablets. They have pretty much every thing you need during your stay. Even though the room is tiny, but they have enough compartment for your stuff and clothes.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Easy check in and check out. Wpuld definitely stay here again.
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy neighbours
Okay for a night stop. Location is a little hard to find and walls are thin. If you are unlucky, you can hear your neighbors chatting and laughing past midnight.
Stayed 1 night in Jul 2019

8/10 Good

Marie, Canada

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The housekeeeper are nice, friendly and clean our room everyday. The front desk staff can speak well english and very helpful to give us direction how we can explore in Bangkok.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel locations isn't far from sky train, just 10 min walk. Staff is friendly and helful
Stayed 1 night in Jun 2019

10/10 Excellent

Rijan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, clean room, helpful staff, in the heart of Bangkok and the best value for what you pay!!!
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable sleep so far in Thailand. Planning now to stay at their partner hotels across the country to ensure a good nights sleep.
Stayed 1 night in May 2019
Response from Panuwat on 30 May,2019
Dear Valued Guest, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are so glad to hear that our facilities and services reached your satisfaction. We hope to have a chance to welcome you back again in the future. Best regards,

8/10 Good

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and room clean Nice Breakfast serve Location is little far from mrt station
Stayed 3 nights in May 2019
Response from Panuwat on 30 May,2019
Dear Eddie, Thank you for choosing Kokotel Bangkok Surawong as your accommodation, also for your time sharing feedback with us. As per your comment, we apologize for the distance to the MRT station. If you need any assistance calling a ride, our staff are willing to help you with. Thank you once again for your stay with us. We are looking forward to welcoming you back again in the future. Best regards,

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Panuwat on 30 May,2019
Dear Messi, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

8/10 Good

Ronan, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros - Friendly staff - Cleanliness - Nice Cafe and restaurant - Comfy bed Cons - Strange smell at level 4 single bed room and hallway - a little far from BTS station
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Panuwat on 30 May,2019
Dear Valued Guest, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the edge of the financial district. It’s easily accessible and the perfect economical hotel for kids (we have 3). It’s clean, functional, and has all the amenities for a family—restaurant, seating, slide, Infant/toddler playroom. The air conditioning work great, beds were comfortable, and had more than enough pillows. Although the room was small, we expected as much being in a smaller hotel in Bangkok. Also, the hotel is on Silom Road, which, for us, was the perfect location if you like to walk, which we do. A local farmers market was within a few blocks, the night market was a bit of a walk but we enjoyed walking, the train station was nearby, as was the King Power Mahanakhon. There are late-night markets (e.g., 7-Eleven) open if you need a late-night snack or something to drink. The staff speak English, are amazingly kind and helpful, and very knowledgeable. We’d stay here again for sure. There’s not really anything to complain about for us.
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Panuwat on 30 May,2019
Dear Valued Guest, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and has a unique atmosphere.
Stayed 1 night in Apr 2019

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
Great experience at Kokotel! The staff really make the place. All the staff were excellent, always smiling, friendly and welcoming! The place is great for kids, all the kids enjoyed the 2nd floor playroom and slide. The cafe was also great. Breakfast dishes and coffee were awesome every morning! The room was clean, beds comfortable and wifi dependable. The location was good for silom area. There was also washing machines and driers on the 8th floor which was very convenient.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. Fun lobby with good food and great cafe
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Panuwat on 30 May,2019
Dear Valued Guest, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! All was great. 300% recommended . Loved the place
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, fun decoration and clean but too little parking space
Stayed 1 night in Feb 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
The highlight of our stay at Kokotel was the incredibly helpful and friendly staff, with every request we had they delivered amazing service with a smile! Such a welcoming team, will definitely stay here again for our next trip in Bangkok :)
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel albeit further away from Silom strip
Location is a little far from the main silom strip, but the hotel is cute and unique in its own way. The single room was huge with bath, toilet and the sink area in their own individual areas. Unfortunately, my room’s window faced an empty wall.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a really nice place to stay in Bangkok, really affordable and comfortable. Just the location is a bit inconvenient for transportation, but overall is pretty fine
Stayed 3 nights in Jan 2019

8/10 Good

How Jet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Natty (Resident Master) on 4 Jan,2019
Dear How Jet, Thank you for choosing to stay at Kokotel. If you have a chance to come back to Bangkok, we will keep trying our best to be one of your best choice in this city. Hope to welcoming you back at Kokotel Bangkok Surawong. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing !very great place to stay while in bangkok
Stayed 8 nights in Nov 2018
Response from Natty (Resident Master) on 6 Dec,2018
Dear valued guest, Thank you for giving us full score for the review. We are glad that you liked our hotel. If you have a chance to come back to stay in Bangkok, we will try our best to be one of the best choices you might think of. Again, thank you for choosing to stay at Kokotel Bangkok Surawong.

10/10 Excellent

Leslie

Wow. This place is amazing! Kid and adult super friendly! Not only was the room modern and clean, the staff was really helpful in giving directions to sites and shopping and always had a smile! The food here is also excellent! I will not hesitate to stay here again in the near future. Kokotel is awesome! I’m extremely pleased with my decision to book here.
Stayed 3 nights in Nov 2018
Response from Tong (Koko Star) on 6 Dec,2018
Dear Leslie, Thank you for your lovely feedback. We are very delighted that you have chosen our hotel during your visit in Bangkok. And, thank you for the review about your experience at our hotel. Especially, I highly appreciated your kind comments on our staffs' service. Your kind words have been passed on to our team and it will certainly motivated us to further develop our service of staff for valuable guests. Again, thank you for choosing Kokotel Bangkok Surawong. We would like to welcome you in the future and hope your next visit will be even more pleasant than this time.

8/10 Good

Graeme, Canada

Liked: Property conditions & facilities, room comfort
Decent little hotel. Overall appears very cute and comfy due to the branding, but the rooms are a bit spartan and poorly designed. No bar soap in the room or hand towels, and when I called reception to ask about them I was insistently told they were there, until I insisted they were not and then they told me they were not provided... :S Maybe just a communication breakdown. Sheets and towels did have some minor stains. Bathroom was poorly designed and required us to use the toilet with the door opened so we wouldn't bump our heads. Hallway sound insulation was also poor, but we didn't have any trouble sleeping when it was late and quiet. All in all, some gripes but nothing terrible. Front staff were nice when I talked to them. Overall I wanted to love this hotel but it ended up just being fine.
Stayed 2 nights in Nov 2018
Response from Natty (Resident Master) on 6 Dec,2018
Dear : Graeme First of all thank you very much for choosing to stay with us at Kokotel Bangkok Surawong. Also, please accept our sincere apologies for inconvenience cause regarding the miscommunication between staff as we were in the process of placing hand soap in the rooms. Right now we have set the hand soap in the room. Other amenities will be provided upon request after discuss in our team. We have also passed the feedback regarding sheets and towels to our housekeeping team so they can be more cautious. Again, we apologies for not meeting your expectation. However, we appreciate your valuable feedback and for giving us the opportunity to make further improvement. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good! Clean and comfortable. Bed is soft Near seven-eleven. Convenient
Stayed 3 nights in Oct 2018
Response from Tong (Koko Staff) on 11 Nov,2018
Dear valued guest, Thank you for reviewing us with full score! We are glad to see that you like experience at Kokotel. Hope to welcoming you back again at Kokotel Bangkok Surawong.

10/10 Excellent

Bri, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, modern little hotel. My kids loved the slide in reception. Well located and easy to find. Would stay again.
Stayed 2 nights in Oct 2018
Response from Pukpik (Resident Master) on 19 Oct,2018
Dear Bri, First of all, thank you very much for choosing to stay with us at Kokotel Bangkok Surawong. We are glad to hear that you love our hotel's design and so glad to hear that your kids love our facilities. Cleanliness is one of our top priorities. We hope to welcome you back again and again. Kind regards, Kanjanakorn Resident Master of Kokotel Bangkok Surawong

10/10 Excellent

khoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place, and thanks hotel perpare the surprices, cakes and orange juice for out 10th anniversary. Staff Very nice, room Very clean. All is best
Stayed 4 nights in Sep 2018
Response from Pukpik (Resident Master) on 19 Oct,2018
Dear Khoe, We appreciate you taking time to share your excellent feedback. As a pleasure to read that you were satisfied with our service and staff. We always aim to please our guests and to see that we reached our goal. Thank you for choosing to stay with us at Kokotel Bangkok Surawong. We are glad to be parts of your memorable during your stay.We hope to welcome you back gain in the near future. Kind regards, Kanjanakorn Resident Master