DO NOT STAY HERE!!! 1st impression of Thailand was at hotel. Staff did not acknowledge us. Even when we were right in front of them at desk. They charge for EVERYTHING. There were 5 of us in the room-only provided 4 towels. Refused to give us another towel unless we pay per day. They said it was in writing. I asked them to show me,they said no. They wont show me - because they lied. Spoke to manager. He said he would call me back-never did. AC was not working properly. Shower was weak. There are notices that if your towel is too dirty you pay extra. Said there is no ice in the hotel- but there's a restaurant. When they 'clean' room, they just made the bed & changed towels. I remember I dropped a bottle cap next to trash. It was still there when they 'cleaned' the room. As for the shuttle...we were in line waiting. Other people came and as we were about to get on the driver said NO NO NO! YOU WAIT! He told the other people to get on. Why? No idea. Did not get a chance to find out because he just left. When he finally came back he did not drive up the driveway as he did with the other passengers. He stopped at the street then just looked at us. When he got to our stop he simply stopped. We had to ask is this the stop? The staff was unwelcoming. The reception staff was very unwelcoming. Noone spoke to us unless we spoke to them. No hello, no good day, no thank you. Thanks to Tarawish, Thailand is no longer on my come back list.