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Reviews of The Duchess Hotel

4 out of 5
The Duchess Hotel
61 Langsuan Road, Lumpini, Pathumwan, Bangkok

Reviews

8.4

Very good

Rating 10 - Excellent. 299 out of 735 reviews" "
Rating 8 - Good. 315 out of 735 reviews" "
Rating 6 - Okay. 92 out of 735 reviews" "
Rating 4 - Poor. 20 out of 735 reviews" "
Rating 2 - Terrible. 9 out of 735 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Tareen

Liked: Cleanliness, room comfort
Clean and comfortable
Convenient location, close to great restaurants. Clean, friendly and easy
Stayed 2 nights in Dec 2023

8/10 Good

Tong Mui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in one-room bedroom suite, suite is big and cozy. Hotel is undergoing reno at this time so the pool is closed. Gym is quite well equipped.
Stayed 2 nights in May 2023

8/10 Good

John

Stayed 2 nights in May 2023

10/10 Excellent

Aaron

Stayed 2 nights in Apr 2023

10/10 Excellent

Frederick, singapore

Liked: Cleanliness
Stayed 4 nights in Apr 2023

8/10 Good

Jacinta

Liked: Cleanliness
I liked the accessibility; also the one bedroom was comfortable. Some flaws due to undergoing renovations I guess, but overall it was a pleasant stay.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kristin

Liked: Cleanliness, room comfort
Great Hotel & Excellent Value!
My husband and I stayed here in January and we were very happy! We chose the largest suite available because we were working every day on our laptops. I searched high and low online, and can honestly say for the dates we needed, this was by far the best value for the square footage of the space we required! And, because just next door a brand new condominium and hotel have been built, you're literally a few steps away from luxury dining, including a grocery store, cafes, coffee shops, hair salon and more. I think this hotel is actually a hidden gem. Because if you're staying long term and require extra space, maybe even to cook yourself breakfast or if you've got kids and need the flexibility of having a kitchen too, etc, then this place is great! Also the staff were fab. Front counter, housekeeping, and especially one of the guys who works the front... he would grab us a taxi, open the doors, etc. Very kind and fun guy. The hotel is a short walk to the BTS, and if you're in need of the famous Starbucks, there's one a few minutes on the way to the BTS, along with a Taco Bell even. LOL. A couple stops on the Bangkok Sky Tramway and you're at Siam Paragon. Boom! (Oh, and if you're coming the opposite direction on the other one, you can walk through the hotel opposite. Google Maps doesn't show it as a walking option, it's it's 100% good and safe too!) I would definitely recommend this place and would stay here again when in Bangkok next.
Stayed 2 nights in Jan 2023

10/10 Excellent

Long

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful room and spacious. Good air conditioning and water pressure with both a shower and a tub. Best part was it came with a washer/dryer.
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Stayed 3 nights in Jan 2023

6/10 Okay

Taryn

Liked: Cleanliness
Disliked: Amenities
Pool has numerous large areas of tiles missing...requiring maintenance. The business centre was closed. The 12th & 27th floor were under maintenance construction...noisy at times, but hours limited 10am - 4pm. Breakfast is at a sister hotel....not great food. Being handed a "coupon" for breakfast was actually an act of "billing" to your room.If in fact you decided NOT to attend the sister hotel for breakfast, but walked onto another cafe... not until check out would you become aware of having been billed . The hotel site advertises a restaurant...when actually it is closed . The booking site says to email hotel directly for any special requirements...hotel does not respond to emails ! Staff, generally were very nice. Two staff were open to being as helpful as possible to clear up misunderstanding re: breakfast billing and also the lack of a business centre...allowing the use of front office computer. Security was also attentive re: gaining a taxi or getting across busy roads, as was concierge helpful and engaging with maps etc. I wouldn't stay there again due to the false image the hotel gives through their advertising images. Even the hotels Welcome on the television is advertising a restaurant , business centre and luxurious pool area....false.

6/10 Okay

sze wei

Travelled with group
Liked: Cleanliness, property conditions & facilities
nice and clean rooms, staffs are polite, helpful and friendly

10/10 Excellent

Ayoola

Business traveller
Liked: Cleanliness, room comfort
Nice hotel
Great hotel, was on the 24th floor, great view
Stayed 3 nights in Jul 2022

8/10 Good

Brett

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Benedict

Business traveller
Liked: Cleanliness, room comfort
Spacious, value, location
Spacious rooms and good location near Lumpini Park and close to Chitlom and Central Embassy. Very nice and professional staff. I skip the breakfast but the bar is popular. Nice gym and swimming pool. Some rooms are tired but overall reflects good value for long stay business traveller or families.
Stayed 10 nights in Mar 2020

8/10 Good

Marianne

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

JH, Singapore

Business traveller
Liked: Staff & service
The front entrance looked ok. Check in was acceptable but not great. But the room(studio) was not. The next building was too close and could not open the curtain. All day no sunlight. Lights were deem. Shower leaking. Sewerage smelled. No where to hang towel. House keeping calls to check if I wanted house keeping even though "Do not Disturb" sign was hanging. Very noisy. Very mediocre breakfast.which I got fed up after twice.
Stayed 1 night in Mar 2020
Response from Mam on 16 Mar,2020
Dear sir/madam, Greetings from The Duchess Hotel and Residences! Thank you very much for taking the time to provide us with your feedback regarding your stay with us. Your comments are most valued in helping us to improve our services in the future. It is regrettable that your stay with us did not meet your expectations, especially in relation to the room and our services. Our aim is to ensure that associates are trained and improve their service to meet the hotel standard. Please rest assured that the Department Head concerned has been briefed and will seriously monitor each area. Please accept our sincere apologies for having missed the opportunity to impress you and please give us the opportunity to welcome you and your family back to stay at The Duchess Hotel and Residences again on your future visit to Bangkok. Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Mam on 11 Mar,2020
Dear value guest, Greetings from The Duchess Hotel and Residences! Thank you very much for taking the time to write and express your satisfaction with our services. Such feedback are always highly motivating especially when it comes from our guests who obviously appreciate the dedication of our overall experiences. I am delighted to learn that you enjoyed your stay with us. Your positive comments and scores noted in the your feedback have been shared with all associates at the hotel to further support our aim to deliver exceptional services and to create treasured memories for all guests. We hope that we will have the pleasure of welcoming you back to The Duchess Hotel and Residences again on your future visit to Bangkok. Yours sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not updated !
Stayed 2 nights in Feb 2020
Response from Mam on 4 Mar,2020
Dear sir/madam, Greetings from The Duchess Hotel and Residences! Thank you very much for taking the time to provide us with your feedback regarding your stay with us. Your comments are most valued in helping us to improve our services in the future. It is regrettable that your stay with us did not meet your expectations, Our aim is to ensure that associates are trained and improve their service to meet the hotel standard, Please rest assured that the Department Head concerned has been briefed and will seriously monitor each area. Please accept our sincere apologies for having missed the opportunity to impress you and please give us the opportunity to welcome you back to stay at The Duchess Hotel and Residences again on your future visit to Bangkok. Yours sincerely,

10/10 Excellent

JRalph, Durango, Co

Liked: Cleanliness
It was great having a 1 bedroom suite while visiting Bangkok & this was a very convenient location w/a short walk to the BTS train & lots of shopping nearby. We found it easy get anywhere from here (the train was easier than taxis & we didn’t have to argue about not going to the tuktuk driver’s store) They have a very relaxing pool area and a very good breakfast
Stayed 4 nights in Feb 2020
Response from Mam on 4 Mar,2020
Dear sir/madam, Greetings from The Duchess Hotel and Residences! Thank you very much for taking the time to write and express your satisfaction with our services. Such feedback are always highly motivating especially when it comes from our guests who obviously appreciate the dedication of our overall experiences. I am delighted to learn that you enjoyed your stay with us. Your positive comments and scores noted in the your feedback have been shared with all associates at the hotel to further support our aim to deliver exceptional services and to create treasured memories for all guests. We hope that we will have the pleasure of welcoming you back to The Duchess Hotel and Residences again on your future visit to Bangkok. Yours sincerely,

10/10 Excellent

Joy, Minnesota

Travelled with family
Liked: Cleanliness, amenities
The service is very good. I even got two rooms updated to one large family condo. Very satisfied.
Stayed 2 nights in Jan 2020

10/10 Excellent

Chaturaka, Sydney, Australia

Travelled with family and small children
Liked: Cleanliness, amenities
It was in the city centre and really convenient. The room (superior room) as big with a seperate lounge area and a bedroom
Stayed 3 nights in Jan 2020

10/10 Excellent

Giuseppe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and easy to move around convenient place to stay, specially if you are with family
Stayed 2 nights in Jan 2020

8/10 Good

Yew Pin

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The property is well-located and generally well-kept. The Hen and the Egg Restaurant across the street served delicious egg dishes for breakfast. Also there are a number of cafes in the new Kempinski development next door. Access to the BTS sky train is within walking distance to two stations or a quick taxi ride to one of them. It's a short walk to Lumpini Park as well. Our group had a couple of rooms. One had a foul odor. The solution from the front desk was a bottle of air freshener spray from housekeeping which didn't solve the problem. The smell seemed to emanate from the air conditioner so I suspect that it had a plugged condensation line and was growing something putting off the odor. Cleanliness of the rooms wer a bit above average for a Thai hotel. But that means it could be improved upon. Housekeeping should remember to close (or open) doors as the case may be to pick up dust and hair that accumulates in those corners/spaces. Also a more thorough cleaning of the bathroom floor would be advised. Overall, a decent place for the central location.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Stayed 6 nights in Dec 2019

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Fav. Hotel
I always stay in this hotel when I'm in Bangkok, Great location, not far from the BTS. Friendly staff who are always there to help Spacious Apartment-like rooms
Stayed 2 nights in Nov 2019

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Toony on 2 Dec,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Toony on 5 Nov,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Thanida (Director of Sales) on 9 Oct,2019
Thank you very much for your rating and visit.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Nicharee P. on 30 Oct,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel or a few days in Bangkok
Put up bed was not as comfortable as many we have used during our travels.
Stayed 2 nights in Sep 2019
Response from Nicharee P. on 30 Oct,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Witthawas

Liked: Cleanliness, staff & service, room comfort
Near downtown and value of money
some smell in room, but comfortable
Stayed 1 night in Sep 2019
Response from Toony on 17 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Toony on 9 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Chintoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money / good location.
walking distance to main shopping areas but still nice and quiet street . 7/11 and starbucks is close by.
Stayed 2 nights in Aug 2019
Response from Toony on 9 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

10/10 Excellent

Disco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the part of reviews which are a problem Forcing people that are happy to rate to provide a comment before moving on. It’s a con.
Stayed 8 nights in Jul 2019

6/10 Okay

Yoshiki

Stayed 4 nights in Jul 2019
Response from Toony on 9 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a wonderful fliral fragrance upon entering the refreshingly cool lobby.
Stayed 1 night in Jul 2019
Response from Toony on 9 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

8/10 Good

Leonard, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and my room was spacious. Pity the cable TV reception was rather poor.
Stayed 4 nights in Jul 2019
Response from Toony on 9 Sept,2019
Thank you to take your valuable time to provide us your feedback. We hope to have another chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the gym in this property. More machines than most hotels to get a nice workout. The pool is very nice. Location is great.
Stayed 4 nights in Jun 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Lots of construction nearby. Traffic system (one way) causes additional travel time/delays.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
with checkin the staff was very abrupt. asked for late checkout and the only response was to buy another night
Stayed 1 night in Apr 2019

8/10 Good

Ka Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
沒有熱水，在洗澡時外面漏水出廁所，叫人上黎自，之後客戶服務打回來說上來看的那個人說不見有水！這兩點感覺有點失望
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, the price is amazing for the quality of service and rooms. The bar and grill are nice , not a huge selection but everything on the menu is great . Which is amazing , the prices are also very competitive. I’ve stayed here 5-6 times and each time the savings and rooms get better and better . The location is also prime for anyone needing visa or embassy appointments.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable. The location is also fantastic. Very easy walking distance to 2 train station and there are many cafes and 7 eleven right around the corner. The staff was very helpful and friendly.
Stayed 3 nights in Apr 2019