I booked this hotel about two months in advance for February. A few weeks before our trip, I made multiple attempts to contact the hotel to arrange airport transfer- which they said they offered on Hotels.com… via facebook, email, website contact form, and even hotels.com. Hotels.com was successful at contacting them but the hotel never responded to me. As a foreigner, this was unsettling because now I feel like this hotel has bad customer service.
Check-in was very easy. The receptionist named Ham, was very polite and helpful. He brought us up then our luggage. The room did not disappoint. Very clean and nice just like the photos. Different amenities were included like razor, q-tips, shower cap, and toothbrush/toothpaste. They included two large glass bottles of water. The bed was very comfortable and shower was nice.
We paid for a room that included breakfast. The spread was beautiful. We asked for eggs and coffee, which I believe was included side the attendant says we didn’t have to pay extra. When we were done, we asked for two “to go” coffees and the lady that was serving us got very awkward and uncomfortable… I wasn’t sure why but we said we would pay for it if it’s an issue- even though, my assumption was coffee would be included BECAUSE WE PAID FOR THE BREAKFAST PACKAGE.
At check out, the receptionist could not explain why I was charged for the coffee even though I pointed out again that I paid for the breakfast package.