Hilton Hotels, Basingstoke hotels

"Staff at breakfast were efficient "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"There was no breakfast."

"It’s a nice place but could do with some decent money being spent on some areas. We stayed in the White House which was lovely and you could feel the history. Room was spotless but the outside is a bit shabby. Bar area was nice but too small and quite pricey. Bar food finished at 5 and the restaurant menu was very small. The other restaurant was closed for a private function so we ended up having a takeaway. Weren’t given any information about amenities on site or about breakfast etc and there was no literature in the room. Staff were very friendly though. Grounds are nice but again need a bit of extra maintenance. This place could be spectacular"

"Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof."

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"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."

"Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher."

"All staff members were very helpful it was okay I think they should offer something like poached eggs or something I would rate the breakfast as a 3 star "