Search Chalets in Spencers Wood

"Great breakfast, clean room, shame the spa facilities were out of order no mention of this upon booking and was on of the main reasons for booking "

"There are several positives about this hotel - the room looked lovely, breakfast was delicious, and the pool was great. The staff at check in, and at our evening meal, were great. However, the main reason to stay at a hotel is to get some sleep - and that didn't happen. The thermostat in our room didn't work properly, so by 1am we rang reception to see if there was anything they could do. Someone came to the room, but they couldn't help. No other room was offered to us, so we lay there all night with the temperature over 25 degrees. The following morning at checkout, I explained what happened. The woman at reception said the only thing she could do is apologise and arrange for someone to fix the thermostat. Not great customer service! The timing was unfortunate. It was my birthday on the day of departure. We were staying there as it was near Heathrow, and we were flying to the States for surgery. I'm disabled, and unfortunately if I don't get sleep my pain goes through the roof. I explained that an apology wasn't sufficient for a night with no sleep, and no offer of a different room. In the end she reluctantly offered to refund the £25 late checkout fee, but I shouldn't have had to push for this. We have a small company of our own, and for us, customer satisfaction is paramount. For that reason, we won't be staying here again."

"Great room with nice furnishings. Breakfast buffet nice and a fair amount to choose from. Staff very friendly and helpful. "

"Breakfast fresh but no eggs or french toast. Car parking awful. I was told I should have prebooked but never told of this. Had to park dangerously to find where car park entrance was. Not very pleasant."

"Excellent overall, Thank you."

"An excellent country house hotel and spa with great food, friendly and professional service and lovely grounds."

"The hotel made it special as we were celebrating our wedding. There was some building work going on but it didn’t really affect us "

"Bit noisy on the road opposite, I think the windows need more soundproofing."

"Open access to the gym - a fridge would have been amazing we were in the junior suite"