Thatcham Holidays

The doormen were wonderful. The front desk staff were not.

Excellent all around

The staff were incredibly kind and helpful. It’s a very very nice hotel and I can’t imagine even those used to the absolute best, being disappointed in their stay. I suppose one could argue the main dining room is very very slightly off with its interior design, but every single other aspect of this hotel is fantastic.

A very clean property and the staff were always attentive yo all our needs.

Very nice hotel! The outside is so London-ish which is what we were looking for. The staff was right there as we arrived to get luggage and guide us to the reception desk. Very easy check in. Rooms clean and ready on time. Hair dryer was great! Don't need to bring your own. Did not eat here. Wanted to experience other dining options in London. Picked this location because it was close to so many things that we could walk to and then take a bus to farther sites. Only negative was that we wanted to really immerse ourselves in London and though the outside in the Westminster area was that...inside the hotel was not that. Overall I would recommend this hotel. Great English Pub right around the corner!!!