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Holiday Inn Resort Batam, an IHG Hotel

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Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas
Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas
Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas
Balcony

Overview of Holiday Inn Resort Batam, an IHG Hotel

Holiday Inn Resort Batam, an IHG Hotel

4.0 star property

4.0/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Waterfront City, Batam, Batam Island, 29422

Explore the area

  • Popular LocationSekupang Ferry Terminal11 min drive
  • Popular LocationNagoya Hill Mall17 min drive
  • Popular LocationHarbor Bay Ferry Terminal17 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)56 min drive

Choose dates to view prices

About this area

Batam

Located in Batam, Holiday Inn Resort Batam, an IHG Hotel is connected to the convention centre. Sekupang Ferry Terminal and Harbor Bay Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Grand Batam Mall and Nagoya Hill Mall. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.
Visit our Batam travel guideOpens in a new window
View more Resorts in BatamOpens in a new window
Map

What's nearby

  • Sekupang Ferry Terminal - 11 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 17 min drive
  • Nagoya Hill Mall - 17 min drive
  • Harbor Bay Ferry Terminal - 17 min drive
  • Kepri Mall - 18 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 56 min drive

About this property

Holiday Inn Resort Batam, an IHG Hotel

Family-friendly resort connected to the convention centre in Batam with 4 restaurants
This resort features 4 restaurants, 4 outdoor pools and a full-service spa. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, an indoor pool, 2 bars/lounges and a fitness centre are on-site.
Holiday Inn Resort Batam, an IHG Hotel offers 275 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished. A pillow menu is available. 32-inch Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a waterslide, a spa tub and a sauna.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Tea Tree Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages spoken

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 157300 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Archery
  • Basketball
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Horse riding/hire
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Ropes course
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • 4 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave (on request)
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (13558 square feet of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

See similar properties

Batam
Batam
Family-friendly
Family-friendly
Air conditioned
Air conditioned
Hotel resort
Hotel resort
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 300000.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 157300 per person (approximately)
  • Airport shuttle fee: IDR 180000 per vehicle (one-way)
  • Rollaway bed fee: IDR 300000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

Property is also known as

Batam Holiday Inn Resort
Holiday Inn Batam
Holiday Inn Resort Batam
Holiday Inn Resort Batam
Holiday Batam, An Ihg Batam
Holiday Inn Resort Batam, an IHG Hotel Batam
Holiday Inn Resort Batam, an IHG Hotel Resort
Holiday Inn Resort Batam, an IHG Hotel Resort Batam

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 101 out of 359 reviews
5 - Excellent 28%
Rating 4 - Good. 186 out of 359 reviews
4 - Good 52%
Rating 3 - Okay. 54 out of 359 reviews
3 - Okay 15%
Rating 2 - Poor. 10 out of 359 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 359 reviews
1 - Terrible 2%

4.0/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great, but won't return for festive seasons.
Had a great experience with the seamless ferry terminal pickup and check in. The hotel staff are all super friendly and helpful. The only downside was we booked over the CNY weekend and the hotel and all the surrounding hotels had fireworks going off from 9pm-12am. Three hours of sporadic fireworks for both of the nights we stayed was not pleasant and definitely not what you want on a holiday. Seeing that it is also a family friendly hotel, I would think they would be more sensitive to children and early bedtimes. If the hotels could all just team up and have ONE display together it would be great. Great for a short getaway but definitely won't book a stay again during the festive season.
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Staff were friendly and welcoming. Since it was peak period, the hotel set up an alternative service area for breakfast on Level 3 so as to manage the crowd. Housekeeping staff were honest and returned my wife's brooch when she dropped it. We also enjoyed the fireworks display over the CNY holidays. Overall, we really enjoyed ourselves and hope to be back soon! :)
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast spread needs more assorted local varieties
Stayed 2 nights in Jan 2020

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Friendly and helpful staffs. Place a bit rundown. Very weak shower water pressure.
Stayed 1 night in Jan 2020

5/5 Excellent

Stayed 2 nights in Jan 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel..................:::::::::;;:::::::::::::
Stayed 3 nights in Jan 2020

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything is great. Kids loved the pool and kids' club! The only thing is its a little further away from Batam city.
Stayed 2 nights in Dec 2019

3/5 Okay

Travelled with family
Liked: Cleanliness, room comfort
check in experience can be better
When I checked at the reception, I was told me that I do not have breakfast for my stay and suggested me to buy their promo coupons. I bought but realised after that that I do have free breakfast in my booking and I went back to query. Another of the staff found out that it was indeed a mistake made and did a refund for me immediately. Thereafter I went to my room and realised that I am unable to open the room, I went back to the reception again and walked back to the room with a technician. The door is still unable to be opened. No choice , we walked back to the reception again with our luggages and waited at the lobby for them to reissue us another room. Although the staff did upgrade my room to a suite and the staff who made a mistake on the breakfast matter came forward to apologise to me, the overall check in experience to the resort was just not so pleasant. The room looks a bit out dated but the kids do enjoy their pool.
Stayed 2 nights in Dec 2019

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
The free bus shuttle to Nagoya Mall is a given..however if they could have had 3 window schedule instead of two it would be good...we missed not one but twice the shuttle to Nagoya.
Stayed 1 night in Dec 2019