Pan Pacific Hotels & Resorts, Batu Dua Jalan Ayer Hitam hotels

"Have stayed here many times over the years. Great location, friendly & very helpful staff. On this last stay in May & June 2025 - Natashya (Concierge) always welcoming with a smile and even took a short walk to direct me to the Hop on Hop off pick up point. There was also a very friendly doorman (can’t remember his name though). Always had a smile and very chatty. Had a pleasant surprise on my second stay in June - they had a birthday cake for me (even though birthday was 3 days before). "

"Excellent location, very central and lovely size rooms. "

"Room was spacious well Maintain. Bed was comfortable, staff was so good and friendly from front desk to concierge. Will always be the place we stay in kl!"

"Perfect location "

"Very friendly staff. Clean environment."

"The staff was attentive, helpful and very friendly."

"only minor feedback on the air-conditioning was not cold, having difficulties sleeping with that temperature."

"Close to attractions, and hop on, hop off bus stop. Excellent value for money. "

"Thanks for hosting. Staff is so friendly and helpful. Special thanks to Raziman, front desk staff for his help to welcome our stay. We checked in our luggages and walked around before the checking time and before we went to the airport to fly back home. The hotel is central and walking distance to Jalan Alor, twin towers, KL tower, and other attractions. Breakfast is great with varieties dishes. I strongly recommend this hotel and will stay here again the next time we are in town. "