Batu Dua Jalan Ayer Hitam Hotels with Swimming Pool

"I recently stayed at this hotel and had a mixed experience. The location was a bit farther out than I expected, and getting to most places required a longer walk or ride. During my stay, the service was inconsistent. I did notice that the female staff members seemed more polite and helpful, which I appreciated. However, overall I didn’t always feel well assisted. For example, no one explained how to use the key card in the elevator to access the floors, and I ended up helping several other guests figure it out. There was also no explanation that you need to insert the key card in the room to activate the electricity. While I’m familiar with this from living abroad, it may be confusing for travelers who are not used to it. The room itself had an older feel and I did notice ants during my stay, which was disappointing. As a solo traveler, feeling welcomed and informed is important, and that wasn’t always the case for me here. The hotel has potential, but improving communication, cleanliness, and consistency in customer service would make a big difference. Overall, it was an okay stay, but there’s definitely room for improvement."

"Great hotel to stay at while transiting through KL. Is a short walk from KLIA1 or there are little buggies that will take you. The hotel is clean, beds are extremely comfortable, breakfast was delicious. If you want to go into KL you can buy a return ticket on the KLI Espres train. Cost about 90, 000 RM but gets you into the city in 30 minutes. The only downside this time at the hotel was that the pool at the hotel was undergoing maintenance and closed at 7:00 p.m. I would definitely stay here again on my next time through here."

"Rooms we stayed in were very small but in good condition and fantastic location. Amenities such as the pool were great. Breakfast was fantastic- an array of both Malaysian and western foods. The location was also fabulous (in bukit bintang) area."

"This hotel fully deserves every star. The room might not be huge, but it's perfectly arranged. I love that you can choose between "normal" and "ambient" lighting in both bathroom and main room. The staff are very friendly and welcoming. Breakfast buffet has some extras too: mini bagels, cream cheese and smoked salmon or freshly pressed customized juices."

"Great location and value for money. Staff was super friendly and professional. I’ve stayed here multiple times now. The room we stayed in was nice size at 60+ square and the extra space came in handy with two children. We also requested a bassinet which they brought up immediately. Breakfast was decent with a combination of Asian and western cuisine. The room could have been cleaned a little more thorough but aside from that we had no issues. I would stay here again for sure."

"Terrible service and staff ….. we turned up all roads blocked to hotel had walk up a hill with suitcases then was put in a different room that was booked. But worst of all there was a festival outside hotel which went on until 1am the room room hooked we could not sleep or use the room anytime as was just too loud. The hotel apologised but did not offer any refunds and blamed hotels.com for not letting us know about the road closures and Malaysia biggest festival taking place. "

"Excellent location, great pool and gym, breakfast buffet was amazing."

"Room clean, just not perfect; found hair from previous party on the floor of the shower stall. All staff are friendly, even can addressed me by my last name in the Hallway. Excellent breakfast. "

"Great breakfast and great location, loved and enjoyed the roof top bar and pool"