Shangri-La Hotels and Resorts, Batu Ferringhi hotels

"Stayed for 3 nights with my mom to celebrate her birthday. We've visited Penang multiple times and have been trying out different hotels. This is by far one of the best and, in terms of value for price paid, this is the best! Location is great, just a stroll away from 1st Avenue mall which meets our shopping needs. And the hotel has daily morning shuttles to our favourite breakfast haunts! Though it's only a short Grab ride away, every dollar saved is every dollar available for shopping :) The staff team is great too, from the bellhop to the receptionist, all smiley and friendly. A big shout out to Wardina for arranging for a birthday surprise for my mum! Thanks so much! We had the one bedroom suite which has more than ample space for both of us. The room is very clean with very comfortable beds. Shower pressure is also excellent! Will defintely stay here again without any hesitation. Thanks again!!!"

"The staff are all super friendly and helpful"

"Clean cosy room and very convenient location close to all the food!"

"Staff were friendly and accommodating. Rooms were great too, had the interconnecting rooms."

"Lovely resort to take that perfect break"

"Overall a great choice for us: good location on the waterfront with a large park right across the street, many good food options and shopping malls within waking distance, easy and cheap Grab rides to area attractions, friendly and helpful staff, decent breakfast buffet, room service food that exceeded our expectations, nice outdoor swimming pool and sitting area with a view. "

"Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience"

"Pool"

"Excellent hotel, very family friendly & with great facilities. Fantastic beach view for sunsets too"