2 outdoor pools, open 8:00 AM to 7:30 PM, cabanas (surcharge)
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Reviews of Ultra Winds Mountain Resort

3 out of 5
Ultra Winds Mountain Resort
CDO International Convention Centre, Access Road, Brgy Pualas, Baungon, Nothern Mindanao

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 110 reviews" "
Rating 8 - Good. 42 out of 110 reviews" "
Rating 6 - Okay. 24 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 9 out of 110 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

christina, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely go back and highly recommended
Stayed 2 nights in Feb 2024
Response from Herald on 13 Mar,2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us and that you're considering coming back. Your recommendation means a lot to us, and we can't wait to welcome you again in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

6/10 Okay

Marie

Disliked: Staff & service, property conditions & facilities
The resort has magnificent views of the city but not a senior or kid friendly resort. You constantly have to go to the front desk to ask for toilet paper, towels, etc.. they do not fill in water bottle everyday so we have to ask for that as well. Not a lot to do in the area as well. Some staff are nice but mostly rude. My husbands relatives who stayed there for a few weeks almost had enough. The same breakfast meal everyday.
Stayed 7 nights in Jan 2024
Response from Herald on 18 Feb,2024
Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay at our resort. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure a better experience for our guests in the future.We regret to hear that our resort did not meet your expectations in terms of being senior or kid-friendly. Additionally, we apologize for the inconvenience of having to frequently request amenities such as toilet paper, towels, and water bottle refills. We understand the importance of providing these essentials promptly and will address this issue with our housekeeping and guest services teams to ensure better consistency in the future.Regarding the lack of variety in our breakfast offerings, we understand how this can impact the overall experience. We will review our menu options to provide a more diverse selection for our guests.Furthermore, we apologize for any encounters with staff members that were less than courteous. We strive to provide exceptional service to all our guests, and we will address this matter with our team to ensure that our standards of hospitality are consistently upheld.While we regret that there were limited activities in the surrounding area, we appreciate your patience and understanding.Once again, we sincerely apologize for any dissatisfaction experienced during your stay. We hope that you will consider giving us another opportunity to exceed your expectations in the future.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us directly.

10/10 Excellent

Albert

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Clogged drainage
Rooms are clean enough but you can see some need of repair. Our first room, was not properly readied, no hot water, no bath mat and no toilet paper, the shower room drain is clogged. We asked to be transferred as there was water seeping on the floor just outside the bathroom. At first, the reception told us that she will have it look at and was reluctant to move us. But because it is drainage issue, we insisted that they need to move us to another room as you don't know how bad it is. The next room was better .
Stayed 3 nights in Nov 2023

10/10 Excellent

Lory May

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The view is amazing! The kids loved the pool and the room is clean. Hopefully they can give us more towels especially I have kids. But overall it’s a good experience. The staff are pleasant and nice . I will come back again with my family.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
glass door in room no. 10 should be fixed.Receptionist should be more welcoming and accommodating in assisting us in our rooms coz we were lost. at that time there was no staff to guide us in our room, unlike in our first and second visit. please improve
Stayed 1 night in May 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Kind of Old
I was not impressed with the bed or the bathroom. It seemed outdated/old.
Stayed 2 nights in Apr 2023

6/10 Okay

Jessie June

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
The photo in the advert was quite deceiving, the physical set-up was not the same, the service as well was quite poor, we ordered food and it was sent quite late when asked the staff said that we did not give them the room number, but they’re quite fast to ask us for payment. My total experience was utterly disappointing.
Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful place to be especially if you need time to relax or rejuvenate, quite and beautiful over looking the City of Cagayan de Oro.
1st Day
1st Day Breakfast
Our Peacock friend outside our balcony.
Beautiful view!
Stayed 4 nights in Mar 2023

6/10 Okay

Cyfer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was beautiful but the staffs were not that friendly. When we ate breakfast, they were out of food.
Stayed 1 night in Feb 2023

2/10 Terrible

Kristel

Stayed 1 night in Oct 2022

10/10 Excellent

Randi joseph

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great atmosphere, lodging just ok
The grounds were amazing absolutely beautiful and the food at the restaurant and coffee house were 5 star. The room was just ok once you get past the aunt invasion, drapes falling off the windows, smell from bathroom drains, A/C worked well but taped together to hold parts in place and broken chairs on balcony made the experience a bit underwhelming. They seemed to have newer units but unavailable for us.
Stayed 6 nights in Aug 2022

8/10 Good

Rachel

Stayed 1 night in Nov 2021

10/10 Excellent

Aurorita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend with family...
It was wonderful and very comfortable and spacious and kid friendly environment...
Stayed 1 night in Oct 2021

10/10 Excellent

Weevina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Ultra Winds Management on 26 Jul,2021
Thank you very much for your 5-star rating. We greatly your positive review. We look forward in welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Front Office Team on 13 Jun,2021
Thank you very much for your rating. We look forward in welcoming you back here in Ultra Winds Mountain Resort.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Front Office Team on 13 Jun,2021
Thank you very much for your rating. We look forward in welcoming you back here in Ultra Winds Mountain Resort.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
The pools were very clean and the water was warm. No towels at the pool, must bring your own... shower at the pool and in the room, ICE COLD... numerous shaded tables around the pool, all cost 4.5k peso... thats more than my room cost. All water served and available is "Natural Alkaline Water" tastes like well water, from a rubber hose. Flocks of beautiful peacocks roam the grounds, beautiful! Superior King room, with the city view is actually looking over the ocean, very nice! Room has a private balcony.
Stayed 2 nights in Apr 2021

10/10 Excellent

Janssen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We were late in our check in time it should be 2pm but when we arrived at the location at almost 4pm the reception told us that our room is still NOT YET AVAILABLE and give us another room, we agreed due to we were tired during our travel and the room was okay but it didn't satisfy my expectations the aircon was not cold enaf and it was far away from the pool and restaurant. I hope they can do better than that. But the place was really amazing the amenities and all. Im still looking foward to book to them. I hope the room that we wanted will be available this time or it not available, they will give us the same room amenities that we book. Thanks.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

The room was not comfortable to stay in. We had to bring the table and chairs from the balcony to our room because we don’t have anything to put our stuff on. The airconditioner was not cool enough to provide comfortable sleep. The pool was great though.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to go back here, good to relax and welcoming by employees. nice view. its just quite far from the city. but other than that, its really nice here. i highly recommend
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a great place to stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and rooms are very spacious
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Ray, Dana Point, CA

Liked: Cleanliness
The view is amazing. You can see the whole city. The 3 pools were also spectacular. The resort is still under construction. I got a standard room which is almost like an office. It’s very loud you can hear everything. The food was good but it was served cold breakfast lunch and dinner.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inportant Notes: 1. There was no towel and we had to request. 2. The front desk officer does not answer calls (calling both mobile numbers posted on website) 3. The Cable TV does not work. We had to go to the front desk and it turns out that they need to load the calble Tv to work
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
The room was dusty, the comfort room has molds.
Stayed 2 nights in Oct 2019

8/10 Good

😳

Pool is great, view is fantastic! Food is expensive!
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Far from the city and no shuttle to go to the city
The hotel was very far from the city and they only have shuttle going to the city in the afternoon. You need to pay the taxi plus 300 pesos because the taxi is coming from the city empty. When we got there by taxi, nobody was there to assist us with our luggage so we didn't even bother to get assistance when we checked out. The room was quite far from the reception area and the road was a bit uphill.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Conan, Hopatcong, New Jersey

Travelled with family
Liked: Staff & service
Lots of ants in the property inside the unit itself
Stayed 1 night in Sep 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Food and resort are great for a getaway. Some construction taking place there but did not detract from the beauty of the resort. Will be amazing to see when additions are completed. Only negative was no hot water for shower. Other than that, i would visit there again.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They gave us two coffee packets, but no water or spoons. The soap and shampoo that the gave us were only good for one person. The room was crawling with ants and roaches. No hot water. The fridge had mildew inside because they keep it unplugged. Only two pillows on a king bed. You have to pay for drinking water. The food was good, not high priced. Views were nice, pools seemed clean.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no rug on the floor...
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
good ok normal
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
It was just ok, it was a bad lock on our doors, so my fiansee was afraid at night. And we had a room with a balcony but the trees was so tall that we didnt see anything. But the pool was exelent. Food was good but not the breakfest platter. That was bad!!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Kim, Iligan City

Travelled with family
Liked: Cleanliness, staff & service
Magical in the mornings.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare staycation
It was a nightmare!!! Shower is horribly dirty with not enough water running in. Pool was overcrowded. Understaffed. Room is motel like with noisy air conditioner. Food is limited & overpriced. Transportation is ripped off!!!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
1st time to check in without spoon/teaspoon to make your coffee? Amazing view at night 👌
Stayed 1 night in May 2019

8/10 Good

Gernil

Liked: Cleanliness, staff & service
Nice pools
Stayed 1 night in May 2019