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Reviews of Mercure Beaune Centre

4 out of 5
Mercure Beaune Centre
Avenue Charles de Gaulle, Beaune, Cote-d'Or

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 407 reviews" "
Rating 8 - Good. 171 out of 407 reviews" "
Rating 6 - Okay. 30 out of 407 reviews" "
Rating 4 - Poor. 4 out of 407 reviews" "
Rating 2 - Terrible. 7 out of 407 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good parking, great in hotel restaurant and wine bar.
Stayed 1 night in Mar 2024
Response from Service Clients on 5 Apr,2024
Dear Guest, thank you so much for your review following your stay. We're thrilled to hear that you had a great experience! We look forward to welcoming you back again in Beaune!

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Older Mercure...clean but ageing...less than 10 min walk to Beaune...
Stayed 1 night in Mar 2024
Response from Service Clients on 18 Mar,2024
Dear Customers,Thank you for your comment following your stay in our house.We began major renovation work at the beginning of the year to refresh our entire building.We hope to have the pleasure of seeing you again in our beautiful region during a future stopover in Burgundy.

10/10 Excellent

Gisele, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and courteous and went out of their way to make our stay comfortable. Jeff was especially kind and helpful.
Stayed 1 night in Oct 2023
Response from Service Clients on 24 Oct,2023
Dear Guest, Thank you so much for your review following your stay. We're thrilled to hear that you had a great experience with us! We look forward to welcoming you back again in Beaune!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover location
Excellent hotel for a stopover, welcoming staff with a special shout-out to the barman. Room was well equipped with everything you could need and a newly renovated bathroom. Great breakfast! Perfect location just five minutes from the motorway and five minute walk to the lovely compact city of Beaune
Stayed 1 night in Sep 2023
Response from Service Clients on 29 Sept,2023
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us! We look forward to welcoming in back again in Beaune.

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Good hotel experience
Stayed 5 nights in Sep 2023
Response from Service Clients on 12 Sept,2023
Dear Guest, Thank you for sharing your thoughts, we are delighted that you enjoyed your stay with us.We hope to welcoming you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Modern and cool hotel. Very comfortable and welcoming.
Stayed 1 night in Aug 2023
Response from Service Clients on 12 Sept,2023
Dear Guest, Thank you leaving us a note following your stay. We hope to have the pleasure to welcome you again during a next stay!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau be at its best
Excellent hotel a short walk from the center of Beaune . Excellent restaurant . We love this hotel and return every year for a few days on our way down to the south of France
Stayed 2 nights in Aug 2023
Response from Service Clients on 12 Sept,2023
Dear Guest, We would like to thank you for sharing your experience with us. We're thrilled that you enjoyed your stay, and we look forward to seeing you again next year!

10/10 Excellent

Cheolyoung, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good location.
Stayed 1 night in Aug 2023
Response from Service Clients on 12 Sept,2023
Dear Guest, Thank you for taking the time to share your experience, we are delighted that you enjoyed your stay. We look forward to welcoming you again in the future!

10/10 Excellent

Alexis

Stayed 1 night in Aug 2023
Response from Service Clients on 12 Sept,2023
Cher Client, Nous vous remercions d'avoir pris le temps de laisser votre note suite à votre séjour. Nous sommes ravis de savoir que vous avez apprécié votre séjour, et espérons avoir le plaisir de vous accueillir à nouveau!

8/10 Good

Aston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eau walk into town. Kids enjoyed pool. Clean.
Stayed 2 nights in Jul 2023
Response from Service Clients on 9 Aug,2023
Dear Guest,Thank you for your comment following your stay.We are delighted that your stay left you with exceptional memories!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overall nice stay and experience at this hotel. Check-in was easy and service was friendly. We enjoyed sitting at the pool on a hot day, and being able to use to patio/lounge area outside. We did not travel by car, and it was an easy walk to the town center and train station. Climate control was good and kept the rooms cool.
Stayed 3 nights in Jul 2023
Response from Service Clients on 9 Aug,2023
Dear Guest,Thank you for your comment following your stay.We are delighted that your stay left you with exceptional memories!

10/10 Excellent

R

Stayed 1 night in Jul 2023
Response from Service Clients on 9 Aug,2023
Chers Clients,Nous vous remercions pour votre commentaire qui fait suite à votre séjour.Nous sommes heureux que votre séjour vous ai laissé un souvenir d'exception !

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great location within easy walk(<10mins) from town centre. Tesla superchargers on site. Swimming pool. Great base to visit Beaune or as overnight stay as close to Autoroute.
Stayed 1 night in Jun 2023
Response from Service Clients on 9 Aug,2023
Dear Guest,Thank you for your comment following your stay.We are delighted that your stay left you with exceptional memories!

10/10 Excellent

ANDREAS

Stayed 1 night in Apr 2023
Response from Guest relation service on 25 Apr,2023
Dear Clients,Thank you for the note that you gave to our Hôtel after your stay.We hope to see you again !Kind regards,

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Always like here and keep coming back.
Stayed 2 nights in Mar 2023
Response from Service Relation Client on 22 Mar,2023
Dear Tony,What a joy to read your return after your stay in our house.We will not fail to share your impressions with all our employees.We wish you a nice day!

10/10 Excellent

eliane, Mooresville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Perfect place, very central.
Stayed 2 nights in Mar 2023
Response from Service Relation Client on 8 Mar,2023
Dear Customers,We are pleased to receive the rating you gave our house after your stay.We hope to see you again on a future trip to our beautiful Burgundy region!Have a nice day.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in an excellent location
Stayed 1 night in Jan 2023
Response from service client on 8 Jan,2023
Dear customers, We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! All hotel staff were extremely friendly and attentive.
Stayed 1 night in Sep 2022
Response from service client on 26 Sept,2022
Dear customer,We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Brian, Weybridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt attention at reception and helpful responses.
Stayed 1 night in Sep 2022
Response from Service Clients. on 18 Sept,2022
Cher Client,Nous vous remercions d'avoir pris le temps de laisser un commentaire concernant votre séjour. Nous sommes heureux de lire que tout s'est bien déroulé et nous espérons vous revoir très prochainement lors de votre prochain passage dans notre belle région!

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with electric vehicle charging, interconnecting rooms and friendly staff
Stayed 1 night in Sep 2022
Response from Service Clients. on 18 Sept,2022
Dear Clients,Thank you for your comment and your note.We are happy that your stay was good in our hotel and we really hope to see you soon in our area.Kind regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, food in restaurant amazing
Stayed 2 nights in Sep 2022
Response from Service Clients. on 18 Sept,2022
Dear Client,Thank you for your comment. We are happy that your stay was amazing and we hope to see you again.Kind regards,

10/10 Excellent

CHJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from service client on 11 Aug,2022
Chers clients, Un grand merci de votre note et d'avoir pris le temps de le faire. A tres bientot pour de nouveaux souvenirs Mercuriens.

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is clean and modern, with good facilities and on-site parking. It’s location is unprepossessing and a bit difficult to find or get to, given Beaune’s one-way system outside the old ramparts, not helped by the fact that the gate to the car parking was closed at night: secure but misleading, as we missed the entrance as a result.
Stayed 1 night in May 2022
Response from Service Clients. on 31 Jul,2022
Dear Guest, Thank you for taking the time to leave your comment about your stay in our establishment. As you can see, we are located 5 minutes from the centre of Beaune, and as in most city centres, there is a one-way street. Our staff are at your disposal to guide you on your arrival. You will also find the GPS coordinates of our establishment on your booking confirmation. As announced on our website, our parking is private and secure. This includes that it is closed at night from 10pm to 7am, and accessible only via an intercom. We hope that all these explanations will allow you to better understand the organisation and security of our establishment. We wish you a pleasant holiday. Best wishes,

8/10 Good

Paul

Stayed 1 night in Jul 2022
Response from Service Clients. on 14 Jul,2022
Cher Client, Nous vous remercions pour votre belle note attribuée à notre établissement. Nous serons heureux de vous accueillir de nouveau lors d'un prochain passage dans notre belle région ! Bien à vous,

8/10 Good

Graham

Travelled with partner
Good location for town
Stayed 1 night in Jun 2022
Response from service client on 7 Jul,2022
Dear customer, Thanks a lot for your feed back Sincerely

10/10 Excellent

Zenon

Stayed 1 night in Jun 2022
Response from service client on 7 Jul,2022
Cher client, un grand merci de votre visite et pour cette belle note. Nos équipes vous attendent !!! Nous espérons vous reeeeeeeeeeeeeeeeeeeevoir très bientot

10/10 Excellent

Stanley

Stayed 2 nights in Jun 2022
Response from Service Clients. on 20 Jun,2022
Chers Clients, Nous vous remercions d'avoir pris le temps de laisser votre commentaire concernant votre séjour dans notre établissement. Nous sommes heureux de voir que tout s'est bien déroulé. Nous espérons vous revoir rapidement lors de votre prochain passage en Bourgogne. Bien à vous,

10/10 Excellent

John

Stayed 1 night in May 2022
Response from service client on 28 May,2022
Chers clients, Cela fut avec un grand plaisir de vous recevoir dans notre maison. Nous espérons vous recevoir très bientot pour continuer cette belle aventure Mercurienne Bien cordialement

10/10 Excellent

Jan

Stayed 1 night in Apr 2022
Response from service client on 27 Apr,2022
Cher client, Un grand merci pour cette note et nous espérons vous revoir très prochainement

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from service client on 1 Apr,2022
Cher client, Nous vous remercions d'avoir pris le temps de noter votre escale dans notre maison. Nous espérons bientot avoir le plaisir de vous retrouver.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
They need to provide aircon
Small but well laid out room with a decent shower. Hotel foyer and bar area attractive. However we had a poor night’s sleep as the room was way too hot and the aircon was either not working, or had been disabled. The only option was to open the window, which brought a lot of road noise.
Stayed 1 night in Mar 2022
Response from Service Relation Client on 14 Mar,2022
Dear customers, Thank you for taking the time to share your experience with us. We have noted the points that have prevented your full satisfaction and we ask you to accept our apologies. We will do what is necessary for your next stopover to offer the best of services as we are used to doing and hope to receive you very soon Receive our most devoted feelings

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from service client on 13 Feb,2022
Chers hotes, Nous vous remercions de votre visite et de cette jolie note nous en ferons part à tous nos collaborateurs. Vous connaissez notre adresse alors a très bientot

6/10 Okay

David

Stayed 1 night in Nov 2021
Response from Service relation client on 7 Nov,2021
Chers clients, Nous sommes très heureux de vous avoir reçu et espérons avoir a nouveau cette occasion pour améliorer votre souvenir lors d'un prochain passage dans notre maison . Recevez nos salutations les meilleures.

6/10 Okay

Dominique

Stayed 2 nights in Oct 2021

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was good. Hotel allowed us to move our non-refundable booking and pay the difference which was fantastic. Only one member of staff at the bar who also did room service and our phone in the room didn't work so had to wait at the bar to order. Not the biggest deal and wait wasn't over 10 mins. The toilet made loud noises / running water noises during the night after being flushed making it difficult to sleep and the coffee machine had a blaring green light on it. The breakfast was great though, standard hotel buffets breakfast. I would stay here again.
Stayed 1 night in Oct 2021
Response from Service relation client on 31 Oct,2021
Dear Guest, Dear guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for overnight stay. Close to Beaune centre and restaurants.
Stayed 1 night in Oct 2021
Response from Service relation client on 31 Oct,2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

pascal

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good location. Room all good. Breakfast disappointing scrambled eggs COLD.
Stayed 1 night in Aug 2021
Response from Service relation client on 26 Sept,2021
Dear clients Thank you for your comments following your stay at Hôtel Mercure Beaune Center. It is with great pleasure that we receive your compliments and note your recommendations regarding eggs. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, dear customers, in the expression of our best feelings

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in burgundy
Great stay! The only negative thing I have to say is if your pool closes early there should be a sign saying the time.
Stayed 1 night in Aug 2021
Response from Service relation client on 26 Sept,2021
Dear clients Thank you for your comments following your stay at Hôtel Mercure Beaune Center. It is with great pleasure that we receive your compliments . Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, dear customers, in the expression of our best feelings

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Service relation client on 19 Aug,2021
Chers hotes, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Beaune Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame Monsieur, en l’expression de nos sentiments les meilleurs

8/10 Good

Faroug

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Service relation client on 19 Aug,2021
Chers hotes, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Beaune Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame Monsieur, en l’expression de nos sentiments les meilleurs

10/10 Excellent

John

Stayed 1 night in Jul 2021
Response from Service relation client on 2 Aug,2021
Chers hotes Nous vous remercions d'avoir pris le temps de mettre cette note fabuleuse et nous sommes très heureux d'avoir réussi a vous faire passer un joli séjour. Nous esprons avoir la chance de vous recevoir très bientot

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, family oriented hotel close to Beaune center. About a ten minute walk to shops and restaurants in the center. Easy parking. Small rooms by US standards (not much room for luggage or moving around), but comfortable enough. Good AC.
Stayed 4 nights in Jun 2021
Response from Service relation client on 7 Jul,2021
dear guest thank a lot for your visit and feed back Don't hesitate to ask at the reception staff to help you to find the rooms suite junior biggest :) for a next time Sincerely

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very much OK
Stayed 1 night in Jun 2021
Response from Service relation client on 7 Jul,2021
Dear guest un biggest thank you for your feedback :)

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Service relation client on 27 Sept,2020
Cher client, Un grand merci de votre visite et a tres bientot

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location.
Ideally situated for short stroll to centre of Beaune. Staff welcoming and helpful. Rooms lovely and clean and comfortable. Good parking. Easy to find. Loved the honey hand soap.
Stayed 1 night in Sep 2020
Response from Service relation client on 27 Sept,2020
Dear guest thank a lot for your feed back sincerely

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from service relation guest on 30 Aug,2020
Cher client, merci de votre visite et nous espérons vous revoir tres bientot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Service relation client on 30 Aug,2020
Cher client, merci de votre visite et nous espérons vous revoir tres bientot

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and as safe as possible
A comfortable, reliable and convenient stopping off on way to or from mountains or the coast. Walking distance to centre but quiet and spacious. Rooms are functional and well insulated, terrace for dinner and breakfast and secure parking. Hotel have sensible Covid risk minimisation procedures in place.
Stayed 1 night in Aug 2020
Response from service relation guest on 30 Aug,2020
Cher client, merci de votre visite et nous espérons vous revoir tres bientot

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from service relation guest on 30 Aug,2020
Cher client, merci de votre visite et nous espérons vous revoir tres bientot