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Reviews of Sheraton Bishkek

5 out of 5
Sheraton Bishkek
148 B, Kievskaya Street, Bishkek

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aslan, Bangkok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very well managed and comfortable hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Mohd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s nice and clean hotel The stuff very helpful and mr tulegun is the best
Stayed 5 nights in Oct 2023

10/10 Excellent

Naila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 5 nights in Oct 2023

6/10 Okay

Richa

Liked: Cleanliness, property conditions & facilities
Service was not good
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but service a bit slow
The bathroom flooded because the drain was clogged—it took two calls to finally get someone up to fix it. We initially asked for a new room as we were trying to get ready to go to dinner. We didn’t get a new room until after the drain was unclogged (but the bathroom was still a mess) and my husband took a sipping wet towel downstairs for the staff to understand how big the problem was. Once we were given a new room things improved.
Stayed 1 night in Oct 2023

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Bishkek
Stayed 1 night in Aug 2023

10/10 Excellent

Alena

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Jose

Housekeeping poor , need to ask three times to clean the room after 4 hours . Poor amenities . Tv set not working .mini bat not set up and I reserved a junior suite.
Stayed 2 nights in Jul 2023

8/10 Good

victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice surprise to see how nice the accommodation in this place. The restaurant on 23rd floor it was my favorite place to dine each night.
Stayed 3 nights in May 2023

10/10 Excellent

Susan

Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

AbdulHafeedh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Gregory, Damascus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite was excellent and reasonably priced. The restaurant on the roof has the best filet mignon in town and the view is breathtaking. Access to the mall is perfect for shopping and visiting the food court. Sheraton is the place to stay when visiting Bishkek.
Stayed 3 nights in Mar 2022

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel ! Hotel stuff is wonderful and very professional ! I definitely recommending this place to stay to everyone !!!!
Stayed 12 nights in Dec 2019
Response from Sheraton Bishkek on 6 Apr,2020
Thank you for being our guest at the Sheraton Bishkek Hotel and for your glowing review. We are thrilled you appreciated not only our cordial team and terrific location, but also our comfortable rooms. Your compliments will be surely shared with our team and the rest of our associates. We look forward to hosting you again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to stay in hotel with us standard So far away from home
Stayed 2 nights in Jan 2020
Response from Sheraton Bishkek Hotel Support on 3 Feb,2020
Thank you for being our guest at the Sheraton Bishkek Hotel and for your glowing review. We are thrilled you appreciated not only our cordial team and terrific location, but also our comfortable rooms. Your compliments will be surely shared with our team and the rest of our associates. We look forward to hosting you again soon.

10/10 Excellent

Kaya, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new luxurious hotel that is centrally located. Rooms are very comfortable. Staffs are amazing. There is a shopping mall next to the hotel and it is interconnected from the lobby next to elevator which is perfectly convenient. I recommend any one who visit Bishkek for their leisure or business stay.
Stayed 1 night in Nov 2019
Response from Talha Özen on 29 Nov,2019
Dear Mr. Kaya, We are delighted to have been your chosen hotel during your recent stay in Bishkek. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Bishkek and we hope you choose to create more memories with us whenever your travels bring you back to Bishkek. Sincerely, Talha Ozen talha.ozen@sheratonbishkek.com

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Talha Özen on 25 Nov,2019
Dear Sir/Madame, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Your valuable feedback has been shared to related departments in an effort to prevent this issue from occurring in the future. We look forward to host you again to make sure your stay meets your expectations. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at. I look forward to speaking with you in order to restore your confidence in the Sheraton Bishkek. Sincerely,

2/10 Terrible

R, Bishkek

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Horrible management and staff, I’ve been around the world a few times - and I believe this is the worst hotel I’ve ever stayed in: Problems with bills, rudeness, property seems still under construction. I tried to provide constructive feedback; and the management was si condescending and just ignored me and treated me even worse. Please AVOID this hotel, lit is not worth the money - I am very sorry to say.
Stayed 1 night in Oct 2019
Response from Talha Ozen on 8 Nov,2019
Dear Mr. Martinez, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Your valuable feedback has been shared to related departments in an effort to prevent this issue from occurring in the future. We look forward to host you again to make sure your stay meets your expectations. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at. I look forward to speaking with you in order to restore your confidence in the Sheraton Bishkek. Sincerely,

10/10 Excellent

sung hoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 친절하고 모든지 완벽함
Stayed 4 nights in Sep 2023

10/10 Excellent

Burhan

Stayed 4 nights in Aug 2023

8/10 Good

Hayoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
처음 간곳이지만 호텔이 백화점과 같이 있어 편리하고 아침식사가 양과 질에 있어서 매우 좋았습니다.
Stayed 1 night in Aug 2023

6/10 Okay

Sven Ivar

Liked: Cleanliness, room comfort
Disliked: Staff & service
Suprisingly average
When you book a hotel like Sheraton, you expect top of the line everything. But Sheraton Bishkek was not that. It wasn't bad or horrible, it just wasn't great. It feels like the hotel is housed in a voiet era apartment building, which means that the elevators are too few and too small. This is compounded by the fact that the lobby is one floor up from the entrance and there are no stairs. The room was ok, except the curtains couldn't be closed (physically - the guiding rails were too short), there was a hole in the carpet and the AC made a lot of noise. The breakfast was lackluster, but ok (except the coffee). The biggest disappointment was that the guy at the check-in desk tried to con my out of 100 USD. I asked about a tour of the city and he suggested a good tour. He could find a driver and he would be my guide himself. Sounds good? Well, he asked 220 USD but the exact same tour was available online from 99 USD. For me as a single traveller, it ended up being 120 USD. The only really good thing about Sheraton Bishkek was the location and the guy at the door. He was very friendly and helpful. All in all not really worth the money.
Stayed 3 nights in Jun 2023

2/10 Terrible

Sungil

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2022