Living area

Reviews of The Coach House

2 out of 5
The Coach House
284 LAFAYETTE ST, Salem, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 47 out of 60 reviews" "
Rating 8 - Good. 9 out of 60 reviews" "
Rating 6 - Okay. 2 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Newark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most elegant boutique hotel I've every seen, absolutely beautiful. Clean, quiet and accessibility - I give The Coach House 5 Stars! Outstanding!
Stayed 2 nights in May 2024
Response from The Coach House on 16 May,2024
Dawn, thank you for this lovely review of your time with us at The Coach House! It was our pleasure hosting you and look forward to hosting you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Coach House on 16 May,2024
Thank you David! We look forward to hosting you in the future!

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only even possible issue was other guests slamming doors.
Stayed 2 nights in May 2024
Response from The Coach House on 7 May,2024
Thank you Jessica for your feedback- it was a pleasure hosting you! We're so sorry to hear that other guests were not as mindful when closing their doors.

8/10 Good

Scott, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Coach House on 22 Apr,2024
Thank you Scott! We look forward to hosting you again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and home feeling. Communication was fantastic. Beds were comfortable and plenty of towels. Would stay again!!
Stayed 3 nights in Apr 2024
Response from The Coach House on 22 Apr,2024
Hi Melissa! Thank you so much for staying with us here at The Coach House. We loved hosting you! Until next time, safe travels!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful accommodations.. but the non personal nature of this property and reminder notes and price stickers on items if stolen was offputting. I'm a very respectful and responsible adult and dont need to be reminded to do the right thing. The $100 damage hold was also a surprise.
Stayed 1 night in Mar 2024
Response from The Coach House on 4 Apr,2024
Hello Angela! Thank you for taking the time to leave us a review, including your feedback. We are so sorry to hear that the notes that were left on some of our items were off-putting. Believe it or not, we have experienced guests in the past who have not been as respectful to our property as you were when you stayed with us. We will also note, that the security deposit hold is listed via Expedia, prior to booking. We hope you we have the honor of hosting you again in the future. Safe travels to you!

10/10 Excellent

Denecia

Liked: Cleanliness, staff & service, property conditions & facilities
This property truly made me feel like a queen. I didn’t want to leave. The room was absolutely gorgeous with multiple features. My favorite was the side couch. Marley, I cannot say enough about her amazing customer service!!!!!
Stayed 2 nights in Mar 2024
Response from The Coach House on 4 Apr,2024
Denecia, thank you so much for taking the time to leave a review of your time with us! Simply a pleasure, and we can't wait until your next stay!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, unique property. There didn’t seem to be any other guests while we were there, at least not the first night, so I can’t speak to noise with a full house. More than enough towels were left. Beds were firm but comfortable. We had a two bedroom room and our daughter loved having her own tv and space. The dark curtains were nice for blocking out the street view at night. Lots of amenities, like waters, coffee pods and cups, snacks (we didn’t eat because of a nut allergy), robes (also didn’t use), fan & heater (we used both), and sound machine which was also so useful. We like to sleep with sound so it was a very nice touch. We also loved the Roku and all of the channel options. It was a great stay. Highly recommend.
Stayed 2 nights in Mar 2024
Response from The Coach House on 28 Mar,2024
Thank you very much Angela for taking the time to leave a review of your stay at The Coach House! We're so happy to hear that you had a wonderful time and enjoyed all of our thoughtful amenities. We are definitely looking forward to your next stay with us here in the Witch City. Safe travels!

10/10 Excellent

Ingrid

Travelled with partner
Gorgeous place, clean, accommodating, and wonderful for photos!
Stayed 1 night in Mar 2024
Response from The Coach House on 12 Mar,2024
Ingrid, such a pleasure to host you! We can't wait until you're back again in the 'Witch City'!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from The Coach House on 21 Feb,2024
Luis, thank you very much for taking the time to leave us with a review of your stay! We're thrilled to hear we met your expectations. We look forward to your next stay with us!

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Coach House on 21 Feb,2024
Thank you Maria! We look forward to your next visit with us. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing Place!!
What an amazing place!! So beautiful!! They thought of every possible detail and they are very attentive to our needs even thought all was done via text.location was perfect minutes away from downtown Salem. i recommend this place 100%
Stayed 2 nights in Dec 2023
Response from The Coach House on 4 Apr,2024
Thank you so much Adriana for leaving such a lovely review of your time with us. We can't wait to have you stay with us again in the future!

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very responsive.
Stayed 4 nights in Nov 2023
Response from The Coach House on 5 Dec,2023
Thank you Laurie for your review of your time with us. We hope to host you again here in Salem in the future.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!
Stayed 1 night in Nov 2023
Response from The Coach House on 25 Nov,2023
Thank you very much Joy! We hope to host you again in Salem in the future.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property.
Response from The Coach House on 25 Nov,2023
Thank you Elizabeth! Safe travels to you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Coach House on 30 Oct,2023
Thank you very much Christopher! A pleasure to host you during your time here in Salem. Until next time!

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Coach House on 23 Oct,2023
Thank you so much Kandace for leaving us this wonderful review of your stay! Wishing you safe travels until you're next stay in Salem.

6/10 Okay

Amy C

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, but checkin feels stressful
I booked this hotel for an overnight stay for a Halloween trip to Salem. It is certainly a very beautiful hotel and looks exactly like the pictures, which is very rare. However, and this may be my fault (missed the memo or something) but it's important for people to understand when booking: this hotel has no lobby and no staff on-site to my knowledge, and the concierge is only available what seems via text and only between 7am and 7pm, which makes no sense for most guests, who are out at concerts or tours. To me, this was not worth the $900+ I paid for a single night after tax. Checkin was a stressful multi-step, multi-day process. You must fill out your "passport" the day before so make sure you're available to do this. Otherwise, you won't receive your check-in instructions. Multiple lengthy text messages come in the check-in process and throughout your stay, which is disruptive.
Stayed 1 night in Oct 2023
Response from The Coach House on 18 Oct,2023
Hi Amy! Thank you for leaving us with feedback regarding your stay- as we never hope for a guest to feel stressed with our check-in process. We absolutely want to clarify our process in the hope this was a misunderstanding.We are very transparent that we are a virtual boutique hotel, by our correspondence that we send out at the time of booking, as well as prior to arrival. We are actually available via phone as well- we do have that listed on what you had referenced as your boarding pass! The boarding pass is sent to you the evening prior to arrival, that way if you need sufficient time to complete your guest verification, you have that ability to do so. We do also provide a phone number to all guests just before to 7:00 pm, in terms of who to call if you needed anything past outside of our concierge hours. Although you may have checked in later in the evening, our cleaning staff and management is there daily to assist guests if needed! Appreciate the input and wish you safe travels to your next destination.

10/10 Excellent

Elizabeth, San Clemente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful and unique property with the most comfortable bed in the world. Loved our stay and highly recommend to those looking for a historic, luxury property. We also loved the incredibly easy check in and check out. No lines, no problems, no headaches. Truly exceptional.
Stayed 1 night in Oct 2023
Response from The Coach House on 17 Oct,2023
Elizabeth, what a pleasure it was to host you! Thank you very much for your lovely review of your stay. We can't wait to host you in the future!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coach House was beautiful and luxurious our concierge, Marley, was extremely helpful and very kind. This location is pricey, especially in October in Salem, but it is beautiful.
Stayed 2 nights in Oct 2023
Response from The Coach House on 15 Oct,2023
Thank you so much Lori! What a pleasure it was hosting you and your daughter here in Salem. We're absolutely looking forward to hosting you in the future!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, well appointed, they thought of everything.
Stayed 2 nights in Oct 2023
Response from The Coach House on 4 Oct,2023
Thank you very much Martha for taking the time to leave us this lovely review of your stay! It was an absolute pleasure hosting you- and we look forward to your next visit to Salem in the future.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is great and the room was comfortable and quiet. Just be aware that if your phone is dead, you will have no way to access the property, and they do not answer the phone or have anyone around to help. We had a message that a concierge was available until 7pm, but my phone died during our day and Salem, and we tried to call at 6:30 and could not get any answer. Had to just go sit in a gas station and charge my phone in order to get access code. Otherwise the property is great and well decorated. Just make sure your phone is charged because the service isn’t there.
Stayed 1 night in Oct 2023
Response from The Coach House on 3 Oct,2023
Hello John! We are so sorry to hear of the trouble that you had with the virtual aspect of your stay with us. After reviewing our call logs of last evening, we did not receive a phone call from you during your stay. Since our property and yourself had spoken on the phone (post review)- we have come to the conclusion that the number that was called was an old number from previous ownership. Again, we apologize for any confusion and disruption this may have caused! We're working diligently to remove old numbers that may be found online!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spectacular, it was a little far out from town, and the noise level on the street and from the rooms above us were quite loud, they do offer a sound machine to help with it! My other negative was the rooms were so bright, the light on the tv, ac unit and from the windows made the room glow like it was daylight! Other than that the host was AMAZING, we got in super early and they buzzed us in and allowed us to store our bags and then they delivered them to our room when it was ready! They also allowed us an early check in since we had been awake since 4 am and were exhausted! I would definitely stay here again, just wish it was a tad closer to downtown but still a total walkable location!
Stayed 1 night in Sep 2023
Response from The Coach House on 25 Sept,2023
Thank you Susan for providing us with a review of your stay, as well as feedback. As a small business, the details absolutely matter to us in providing a great guest experience. We always ask guests if there are any issues- especially in terms of noise to let us know, since we would have most definitely addressed it with the room above. But we are happy to hear you enjoyed your time here at The Coach House, and hope to have you back again soon!

10/10 Excellent

Cliff

Liked: Cleanliness, amenities
Nice property only problem is it is far from the center of town
Stayed 3 nights in Sep 2023
Response from The Coach House on 21 Sept,2023
Hi Cliff! Thank you for taking the time to leave us a review with feedback regarding your stay with us. It was a pleasure hosting you! We wish you safe travels to your next destination.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Absolutely loved staying here, we had the best time! Great location...easy to walk or drive right into town. Service was top-notch. Hope to stay here again!
Stayed 1 night in Sep 2023
Response from The Coach House on 19 Sept,2023
Thank you so much Audrey for leaving a review of your stay with us! It was a pleasure hosting you- and we can't wait to have you back in Salem in the future. Safe travels!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Coach House on 4 Sept,2023
Thank you Helena for taking the time to leave us with a wonderful review of your stay! Until next time, safe travels.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Coach House on 3 Sept,2023
Thank you so much Jessica! It was a pleasure hosting you and we look forward to your next trip to Salem. Safe travels!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique experience. It was kind of virtual. No front desk but we had a personal concierge we contacted by text. Marley was awesome. The room was even better. Will do this again
Stayed 2 nights in Aug 2023
Response from The Coach House on 27 Aug,2023
Thank you James! it was a pleasure hosting you while you were in Salem. We hope to host you again in the future!

10/10 Excellent

Kathleen, Earlville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the funky decor in this beautifully maintained Victorian home. The beds were comfortable and we had all of the amenities needed. Our concierge, Marley, checked in via text and was helpful. We took advantage of the spa across the street, too. Definitely would stay again.
Stayed 2 nights in Aug 2023
Response from The Coach House on 15 Aug,2023
Thank you Kathleen for your lovely review of your stay with us! It was a pleasure to host you and we're happy to hear you visited one of our favorite spots in Salem- The Andrew Michael's Spa & Salon. We look forward to hosting you again in the future!

8/10 Good

Din

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Coach House on 14 Aug,2023
Thank you Diana for the review of your stay! Safe travels!

4/10 Poor

Dilys

Stayed 1 night in Aug 2023
Response from The Coach House on 31 Aug,2023
Hi Dilys! We are so sorry to hear that you did not enjoy your time with us. We find your review to be surprising, as after our direct conversation after your stay, you had provided us a lovely review of- "Beautiful place and room".

8/10 Good

Rachel

Stayed 1 night in Jul 2023
Response from The Coach House on 17 Aug,2023
Thank you Rachel for taking the time to leave us with a review of your stay! Safe travels.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Coach House on 25 Jul,2023
Thank you Cathy for your 10 out of 10 review of your stay! We look forward to hosting you here at The Coach House again soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Coach House on 13 Jul,2023
Thank you very much Carol for your review! It's greatly appreciated. We hope to see you back in Salem again soon!

10/10 Excellent

Amanda Lynne

Stayed 1 night in Jul 2023
Response from The Coach House on 4 Aug,2023
Thank you Amanda for your wonderful rating of our property! We wish you safe travels and hope to see you again in Salem soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jul 2023
Response from The Coach House on 6 Jul,2023
Thank you Sean for your review! We enjoyed hosting you and look forward to your next stay with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this space, and definitely would come back! Clean, comfortable, and safe! Beautifully decorated.
Stayed 2 nights in Jun 2023
Response from The Coach House on 4 Jul,2023
Thank you Nicole for such a lovely review of your stay with us! We hope to see you back here in the Witch City again soon.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great place to stay. Host was very attentive to guest needs. Not to far from main attractions, food and shopping. About 18 min walking distance to Salem village. If you need the bus the bus stop is a few steps from the house. Coach house is so clean and aesthetically pleasing.
Stayed 4 nights in Jun 2023
Response from The Coach House on 4 Jul,2023
Thank you very much Karina for your fabulous review of our property and your stay! We look forward to hosting you again in the future.

10/10 Excellent

Faith

Had a wonderful stay … first thing when I entered my room was how good and fresh it smelled … the room was clean and the towels were soft fluffy and also smelled wonderful. The queen suit was just like the picture. The bed was very comfy as were the pillows. Beautiful place to stay and will definitely be back next time I visit Salem.
Stayed 2 nights in Jun 2023
Response from The Coach House on 28 Jun,2023
Thank you very much Faith for taking the time to leave us this thoughtful review! We enjoyed having the opportunity to host you here in Salem, and look forward to your next stay with us. Until next time, safe travels!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and the room was spacious, comfortable, and very clean. The personal concierge was such a great added touch and we received wonderful suggestions on things to do or places to eat. 10/10 would absolutely stay there again.
Stayed 5 nights in Jun 2023
Response from The Coach House on 19 Jun,2023
Thank you so much Sarah for taking the time to leave us your review of your stay! We enjoyed hosting you and can't wait until you're back at The Coach House again in the future. Until then, safe travels!

10/10 Excellent

Phone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area is nice and pleasant without the "downtown" noise and other hotel guests helped kept the noise level down too.
Stayed 1 night in Jun 2023
Response from The Coach House on 9 Jun,2023
Thank you for taking the time to leave us a review! We're thrilled to hear you enjoyed your stay at The Coach House, and look forward to your next visit. Safe travels!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The self check-in thing may not be everyone’s cup of tea, but honestly it didn’t bother me at all the way this place is set up. If anything it made the entire thing way easier. And I was quick to get a response if I had a question through text regardless. That out of the way, the stay was amazing. I was there two nights and loved it. The place was spotless clean, beautifully set up, every little detail was accounted for. Whoever cleans and sets these rooms up does a spectacular job. The parking around back with cameras on the lot made me feel my vehicle was secure. The passcode locks to get not only into the room but the building itself was also nice security. The whole stay was just fantastic I can’t say enough good words about this place. If I’m out that way again it’s without a doubt where I’m staying.
Stayed 2 nights in May 2023
Response from The Coach House on 4 Jun,2023
David, it was an absolute pleasure being able to host you and we thank you for taking the time to write this wonderful review! We hope to see you again in Salem in the near future- but until then, safe travels.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I love the appearance and design of the rooms. It was small but very comfortable and romantic
Stayed 1 night in May 2023
Response from The Coach House on 25 May,2023
Thank you Angela for your feedback! We hope to host you again in Salem in the future.

10/10 Excellent

Kreitsel, Fredericton

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience staying at the coach house. Staff was helpful and provided recommendations when I asked for restaurant suggestions for dietary restrictions. It was super clean and well kept. I had my car and was able to park it easily in their lot. Self check in was easy. A bit further to walk downtown but not unreasonable. I decided to drive into town and parking was also easy to find (lots of parkade options for all day parking). Highly recommend and would definitely stay here again ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in May 2023
Response from The Coach House on 21 May,2023
Thank you so very much for taking the time to leave us this shining review! We look forward to your next trip to Salem. Safe travels!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don't think there is anywhere else I would stay in Salem. The place was absolutely gorgeous and in a neighborhood thats quiet yet close enough to all the major spots. The interior design was #goals.
Stayed 4 nights in May 2023
Response from The Coach House on 17 May,2023
Thank you very much David for taking the time in leaving us a review! We're thrilled to hear you enjoyed your time with us here in Salem, and hope you can visit us again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The Coach House is an amazing place. The virtual concierge is always there if you need anything and they keep the building very clean. Great vibes great location we will definitely be returning.
Stayed 2 nights in May 2023
Response from The Coach House on 11 May,2023
Thank you very much Joseph for taking the time to leave us this wonderful review. We're very happy to hear that you enjoyed what our property has to offer, and we look forward to hosting you again in the future. Safe travels!

4/10 Poor

Michael L

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This is not at all what it's advertised to be, no doubt. They claim it's "historic" but then they completely "renovated" the history right out of it. It's almost set up to fail. The contact-less experience is to put it mildly horrible. Not having anyone in person is the ultimate cheap out taking jobs away from folks in the most dehumanizing way. It made the overall experience akin to renting out an AirBnB without the whole house/apartment experience you get with that---and it cost nearly as much to boot! Add in the fact they advertise it to be "15 minutes walking" to Salem proper (Essex Street, etc.) and it actually being nearly a mile walking there that took more than 35 minutes and you can see why this would not be a good choice if you aren't driving yourself around. Thankfully Uber wasn't brutally expensive going to and from but that doesn't excuse the lie that it's a walkable experience. There are MUCH better for nearly the same cost in the area, keep on looking and avoid this one.
Stayed 2 nights in May 2023
Response from The Coach House on 6 May,2023
Thank you Michael for taking the time to provide us with feedback. We are so sorry to hear that you did not enjoy your time with us, as that is not the experience we wish for our guests to have. We also find this surprising as you wished to extend your stay with us while you were still on the property- although we weren't able to accommodate your request. Wishing you safe travels.

10/10 Excellent

Damien

Travelled with family
Stayed 3 nights in Apr 2023
Response from The Coach House on 5 May,2023
Thank you Damien for taking the time to leave us a review! Safe travels until next time.