2/10 Terrible
Troy
Business traveller, Travelled with partner
2 May,2024
Disliked: Staff & service, amenities, property conditions & facilities
Expedia said there was 2 rooms available then when I got there the manager didn’t want to get out of bed to come to the front desk to check us in. Once he came down he told us that there was only one room available for the agreed upon price and one other room for twice the price. After canceling the visit we were informed that we were unable to be refunded our money. So we returned to the hotel after already leaving the hotel to go to another one because Expedia talked to the manager and he told them there was 2 rooms available and would not refund our money. After arriving for the second time I have to call home multiple times over the air phone at the door before he answered and came back down. After arguing with what he had told us and what he had told the representative he finally slammed the keys down and was very rude to us. After getting in the room I realized he did not provide the wifi password for us. I stayed in the cabin room and tried to take a shower and the hot water turned freezing after 3 minutes. There were crackheads in and out of their units and definitely using drugs.
Troy
Stayed 1 night in Apr 2024