Hotels in Brandermill

"Our stay was quite disappointing! Sad to say, the first room we were assigned was musty and had a bad smell. The TV and remote did not work and there was no literature left regarding Richmond and hotel amenities in the room.We were then reassigned to another room which was better. There was a QR code in the new room that could be accessed with information. The bathroom needed work! The body wash, conditioner and shampoo containers were empty. In addition, the ground fault receptacle in the bathroom was broken and did not work. Housekeeping needs improvement. The room was quite dusty and there was trash in the halls and elevator. Hilton Garden has always been our go to hotel. We were quite sad and disappointed with our stay. "

"Staff was welcoming, clean room, great stay!"

"The outlet from bathroom and shower faucet did not work"

"The cook did not show up, so we had to go out to breakfast. Just around the block, so not a big deal. I was a little concerned about parking, but the local garage was just $10 overnight, and the staff gave good advice about the how to get in and out. The room was very nice. A property that could only happen in Richmond."

"Would be higher but the property was under renovation. "

"Always good "

"The hotel was beautiful, immaculately clean, and the service was excellent! Breakfast was fantastic as well. "

"The rooms are clean. Everything else needs updating and cleaning. The breakfast was not good. "

"The staff is wonderful the rooms are clean the housekeepers do a wonderful job it's pet friendly if you need to go to the mall the bus stop is right there parking is great"