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Reviews of Brentwood Bay Resort & Spa

4.5 out of 5
Brentwood Bay Resort & Spa
849 Verdier Ave, Brentwood Bay, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1011 reviews" "
Rating 8 - Good. 156 out of 1011 reviews" "
Rating 6 - Okay. 34 out of 1011 reviews" "
Rating 4 - Poor. 20 out of 1011 reviews" "
Rating 2 - Terrible. 9 out of 1011 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jody Starchuck

Liked: Cleanliness, staff & service, property conditions & facilities
My go to hotel when I am in the area never a disappoint.
Stayed 1 night in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brentwood Lodge and Spa is a wonderful place to unwind and relax. The rooms, complete with outside balconies, all overlook Brentwood Bay and are very comfortable and quiet, and offer picturesque views. A great spot!
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 2 May,2024
Thank you for letting us know your thoughts about your stay Mark and for choosing to stay with us!

10/10 Excellent

tara, Courtenay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and nice facilities. Pretty good pub…happy hour 3-5pm…try not to miss it!
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 2 May,2024
Happy hour is great!! thank you for choosing to stay with us Tara!

10/10 Excellent

kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 1 May,2024
Thank you for staying with us Kendra!

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 1 May,2024
Thank you for staying with us Won!

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 1 May,2024
Thank you for staying with us Mai!

10/10 Excellent

Amani, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was lovely, the view was incredible. Definitely rent a car though because it’s quite far from downtown if you’re visiting. Very close to the Butchart & Victoria Butterfly Gardens.
Stayed 7 nights in Apr 2024
Response from Kris - Director of Rooms on 28 Apr,2024
Thank you for staying with us Amani and for letting us know your thoughts. We hope to see you again.

8/10 Good

Tiana

Travelled with partner
Liked: Cleanliness
Hot tub was lukewarm. Dining service was slow. Seems like minor issues, but when you come specifically to a resort for the food and facilities to relax.... we were a bit disappointed. Expensive stay for the quality of the resort.
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 27 Apr,2024
Thank you for staying Tiana. We are sorry the service was a bit slow. Hopefully the quality of food was to your liking. Our hot tub is set at industry standard which our maintenance team monitors with live updates sent directly to them. We do hope to see you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and facility
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 27 Apr,2024
Thank you for staying James!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great service.
Stayed 3 nights in Apr 2024
Response from Kris - Director of Rooms on 26 Apr,2024
Thank you Mark, we are happy you enjoyed your stay!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely hot all points I am looking for. Impeccably clean and well appointed(pool-hot tub) and the room was amazing!!! The deep jacuzzi tub with view of the room was fabulous. All of this for under $200 per night with spa facilities???? Highly recommend
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 26 Apr,2024
Thank you for staying with us Jay!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view are exceptional
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 26 Apr,2024
We agree, thank you James!!

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 25 Apr,2024
Thank you for staying with us Erik!

10/10 Excellent

Sarah M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property because of the peaceful setting and views. The views from every room are outstanding. The pool and hot tub are very nice and the area around the hotel is great for a safe walk and exploration.
Stayed 2 nights in Apr 2024

8/10 Good

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here and it was lovely for a mini getaway! Amazing views, food and staff. Only thing I would recommend is they replace their mattresses. They’re not very comfortable and feel pretty worn out.
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 22 Apr,2024
Thank you for staying with us Elise!

10/10 Excellent

Caeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 22 Apr,2024
Thank you Caeli!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort with great food and comfy rooms. Could use some TLC due to 20 yr of age now
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 22 Apr,2024
Thank you Thomas!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views. Small little piece of haven.
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 18 Apr,2024
Thank you Alex!

8/10 Good

Richard, Prince George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
as advertised and no surprises. Lovely oceanfront location.
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 18 Apr,2024
We are so happy you chose to stay with us Richard, thank you!

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Quiet area. Gorgeous views!
Stayed 5 nights in Apr 2024
Response from Kris - Director of Rooms on 16 Apr,2024
Thank you for staying with us Cari!

6/10 Okay

Sandeep

Stayed 2 nights in Apr 2024

10/10 Excellent

Shaun

Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 2 May,2024
Thank you for staying with us Shaun!

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale site that is very scenic and well maintained. The BIG problem is they forgot a basic function, sleeping! The beds are firm (which is ok) but they have no cushioning whatsoever. If this isn't a problem for you then 5 stars. Unfortunately for my back and hips it's a problem and ended up ruining the stay. OBTW asked if they had a foam topper they could put on and they had nothing, too bad it could have easily resolved the problem.
Stayed 3 nights in Apr 2024
Response from Kris - Director of Rooms on 14 Apr,2024
Thank you for staying with us Mark and for taking the time to let us know about your stay. We are so sorry you did not have a good night's sleep. We do routinely flip our mattresses to ensure they keep their form and comfort. Again, we apologize we could not match your preferences in bed firmness, and we will take your suggestion of having bed toppers into consideration. We hope to see you again.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 14 Apr,2024
Thank you Darla!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and atmosphere
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 14 Apr,2024
Thank you for staying with us Steven!

10/10 Excellent

Andrea, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value and quality of location for the cost was quite good, although we booked last minute and during the low season. The hotel restaurant had delicious breakfast and the cost felt quite reasonable for what we got. The short rib hash was delicious. We enjoyed the beautiful view over the marina and did not hear any noise from the ferries.
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 14 Apr,2024
Thank you for staying with us Andrea, we are happy you enjoyed your getaway!

10/10 Excellent

Yichen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 2 Apr,2024
Thank you for staying with us Yichen!

10/10 Excellent

Oluwatobi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and experience
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 2 Apr,2024
Thank you for staying with us Oluwatobi!

10/10 Excellent

Tom

Stayed 3 nights in Mar 2024
Response from Kris - Director of Rooms on 22 Apr,2024
Thank you Tom!

10/10 Excellent

sandra elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very clean. Great service
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 2 Apr,2024
Thank you for staying with us Sandra!

10/10 Excellent

Malcolm

Liked: Amenities
Excellent
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 2 Apr,2024
Thank you for staying with us Malcolm!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in ocean view top floor, so felt great.
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 26 Mar,2024
Thank you for staying with us Steve!

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! we love the hot tub. I really recommend getting the room with the hot tub because the view and everything are perfect! Enjoy the vibe and coziness of this resort!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 26 Mar,2024
We cannot agree with you more Amir! The hot tub rooms are pretty amazing. Thank you!

10/10 Excellent

Raquel, Kelowna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous two evenings in the resort! Staff was so friendly and attentive. Everything was so nice. The view did not disappoint. What a view! The bed was okay and the pillows could use a refresh. Towels were nice. Can see pride in the housekeeping. Nice welcome card and truffles. LOVE this place and can not wait to return.
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 24 Mar,2024
Thank you for taking the time to let us know about your stay Racquel and for choosing to stay with us!

8/10 Good

les

Travelled with partner
Lovely room, beautiful views
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 26 Mar,2024
Thank you Les!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot think of one complaint. The place was amazing!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 15 Mar,2024
We are so happy Laura, thank you for staying with us!

10/10 Excellent

Mary, Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Highly recommend!
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 14 Mar,2024
Thank you for staying with us Mary!

6/10 Okay

Michael, Langley

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Kris - Director of Rooms on 15 Mar,2024
Thank you for staying with us Michael, any feedback would be appreciated.

10/10 Excellent

Ambreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a beautiful neighborhood
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 14 Mar,2024
We certainly agree! Thank you Ambreen!

10/10 Excellent

Shara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great relaxing time! The views were fantastic!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 13 Mar,2024
We are so happy you were relaxed Shara, this is how we want all of our guests feeling when they leave. Thank you for staying with us!

10/10 Excellent

Jodi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nj
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 10 Mar,2024
Thank you for staying with us Jodi!

10/10 Excellent

swati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting Quiet Friendly staff
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 10 Mar,2024
Thank you Swati!

6/10 Okay

Patricia, Tacoma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a VIP property unfortunately this one has declined. The beds were only two twins in a double queen suite. The resort pub was enjoyable but their wine list is very spendy.
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 5 Mar,2024
Thank you for staying with us Patricia! It seems you booked the only room at the resort with two twins, all of our other rooms are king beds. For future bookings, please see the bed types Expedia has provided in the room descriptions. Any feedback regrading your first comment would be appreciated.

10/10 Excellent

Abdelkarim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service, nice and clean place, and best food.
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on 5 Mar,2024
Thank you for staying with us Abdelkarim, we are so happy you enjoyed your stay!

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay - great views great food and so close to walking paths or a walk into the heart of BrentwoodBay. Highly recommend.
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on 10 Mar,2024
We appreciate you choosing to stay with us Annette and hope to see you again!

10/10 Excellent

Twila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kris - Front Office Manager on 24 Mar,2024
Thank you for staying with us Twila!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Brentwood Bay Resort! This was my second time staying here and the staff went above and beyond to make me feel valued. The rooms are beautiful, large but cozy, from the jetted tub with an ocean view, to the fireplace, and the patio with a table and chairs. I love the menus at both the pub and the restaurant, and although I didn't get a chance to use the outdoor pool, I like that it was an option. I can't wait to go back!
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on 7 Mar,2024
We truly appreciate you choosing to stay with us Jennifer! We are so happy that you enjoyed the staff and what Brentwood Bay has to offer. We hope to see you again soon.

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on 20 Mar,2024
We truly appreciate you choosing us Bruce!

10/10 Excellent

Colleen Kaman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel tucked into a residential area. The rooms are very large, beutifully appointed, and a nice layout. The resort also offers 2 dining options and a full service spa. Definitely worth checking out
Stayed 3 nights in Feb 2024
Response from Kris - Director of Rooms on 25 Feb,2024
Thank you for staying with us Colleen and for taking the time to place a rating. We truly appreciate you choosing to stay with us and hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kris - Front Office Manager on 20 Feb,2024
Thank you for staying with us Jennifer!