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Reviews of ibis Ambassador Busan City Centre

3.5 out of 5
ibis Ambassador Busan City Centre
777, Jungang-daero, Busanjin-gu, Busan

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 1002 reviews" "
Rating 8 - Good. 431 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to a market which was nice.
Stayed 2 nights in Mar 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very accessible to public transit and overall good. My only complaint was the laundry services. There are machines on the 10th floor. I did laundry late at night and came down 5 minutes after the wash cycle to find someone had moved my laundry (even though I saw no one during my time doing laundry and returned quickly after my wash cycle). This is not the fault of the hotel, but frustrating nonetheless.
Stayed 3 nights in Apr 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

surt lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Chris

Stayed 3 nights in Apr 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, comfortable beds
Stayed 2 nights in Apr 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Brigette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Station was conveniently across the street. Accessible to all transportation. GS25 store, Starbucks and a restaurant downstairs from the hotel.
Stayed 2 nights in Mar 2024
Response from Danial.Jang on 7 May,2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Korean Adventure
Fantastic, great location. Very clean. Great staff
Stayed 1 night in Jan 2024
Response from Danial on 29 Jan,2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Estellita

Travelled with partner
Liked: Cleanliness, staff & service
The area of the hotel is excellent. The only compliant we have is that we were disappointed that we did not get any bottled water every day. There was a machine where you could get hot/cold water but when you tried the hot water button the water was cold. The shower curtain was very dirty.
Stayed 5 nights in Oct 2023

10/10 Excellent

Sena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located! Staff was friendly!
Stayed 3 nights in Oct 2023

10/10 Excellent

Lacy

Stayed 2 nights in Oct 2023

8/10 Good

Jeong-Jun

Stayed 2 nights in Sep 2023

8/10 Good

Shaskuia

Stayed 2 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2023

8/10 Good

Patrick D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient to the subway
Stayed 2 nights in Jul 2023

2/10 Terrible

Gavin

Stayed 3 nights in Jun 2023

4/10 Poor

Tony

Stayed 4 nights in Jun 2023

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Shower was a bit small and the restaurant was closed during our stay for a while but it was clean and the staff were excellent. I would stay here again
Stayed 3 nights in Jun 2023

10/10 Excellent

Stanley, Potomac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near subway and good restaurants.
Stayed 2 nights in May 2023

10/10 Excellent

Caryl

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

June

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel but staff a little careless
Well this is a gorgeous hotel but the staff are not very attentive. We had a room which had no air con and was very hot. The window didn't open. It was a fight to get to a room which we could breathe in. The staff also forgot to fetch the new room key after saying they'd be back in a moment. Also a free coffee and cocktail was in our confirmation but they stopped that offer and just gave one us one free wine or beer. However the hotel is lovely and the room very nice
Stayed 2 nights in Mar 2023

2/10 Terrible

Dongmin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very noisy during my stay.
Stayed 1 night in Apr 2023

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely surprise
Surprised that this room was better than expected. It must have been renovated recently. Super comfy bed. So handy for everything with line one metro near by to access all the sights, shopping within easy access and so close to restaurants. Would recommend staying here. Only thing was that breakfast is not an option as the restaurant is closed in the hotel but you can go to Starbucks which is next to the hotel.
Stayed 2 nights in Apr 2023

8/10 Good

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good location, everything we need is just in short walk: subway, coffee shops, restaurants, market. Room is clean, comfortable bed. Staffs are friendly and nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

SAET BYEOL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying, the price is reasonable and service is okay. Id recommend to stay here for short term business trip :)

8/10 Good

Michael Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a safe and easy stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Stayed 1 night in Nov 2022

10/10 Excellent

Ze Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet is rather small but is the typical expectation from this type of hotel. Room is good and clean. There is only 1 washing machine and 1 dryer for the entire hotel so it might take awhile if there is a queue. Location very convenient, right outside the subway station.
Stayed 3 nights in Nov 2022

2/10 Terrible

JIHYE

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Substandard business hotel with old greyish bed linen and smelly carpet. Holes found in bed linen. Poor amenities. Mould found in bathroom. I would rather go to a motel room. They should not be a part of Accor hotel group
Stayed 2 nights in Oct 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

8/10 Good

Hans-William

Liked: Cleanliness, property conditions & facilities
So, I stayed here for 3 nights August 1st to 4th 2022. Check-in was on the 17th floor (or something like that). Staff was friendly enough. I had no other interaction with the front desk other than to ask if beeakfast was available.. well they didn't have anything open because of Covid.... maybe it's a Busan thing. In Seoul they had everything open. The room was clean except for the vent in the bathroom. The bed was comfortable enough but not really great. Nice central location and easy access to public transport like subway and bus. I liked this city.
Stayed 3 nights in Jul 2022

8/10 Good

Sulaiman, Abu Dhbai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Jul 2022

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Transpòrte muy accesible. Hotel limpio y personal eficiente
Stayed 3 nights in May 2022

4/10 Poor

Riad

Liked: Cleanliness
Stayed 7 nights in May 2022

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond to help us with the language barrier navigate around.
Stayed 6 nights in Mar 2022
Response from Jason Park on 13 Apr,2022
Dear Maria, We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for your satisfaction with our hotel accommodation. We will always provide high quality service for customer satisfaction and comfortable rooms with clean. Once again, thank you for letting me know how you feel and I hope to meet you as the best service always. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

8/10 Good

KRIS, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, good for short stay. However, be reminded check in is at lvl 17 which is confusing as a few ppl was looking around at ground floor just like me.
Stayed 1 night in Dec 2021
Response from Jason Park on 23 Dec,2021
Dear KRIS, We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Near by elevator there is a notice that the reception is on the 17th floor at the lobby. We'll put it in a more visible place. Thank you again for sharing your experience and I hope to see you with the best service always. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

10/10 Excellent

Kiana

Liked: Staff & service
Stayed 2 nights in Dec 2021
Response from 객실 팀 리더 박주영 드림 on 23 Dec,2021
안녕하십니까 Kiana 고객님 저희 이비스 앰배서더 부산 시티센터를 찾아주시고 고객님의 소중한 시간 내시어 높은 점수로 평가해 주셔서 대단히 감사드립니다. 항상 만족하실수 있는 숙박이 될수 있도록 친절한 서비스와 깨끗하고 편안한 객실을 제공해 드리기 위해 노력 하겠습니다. 감사합니다. 좋은 하루 되십시요

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean feel. Can see sheets being completely changed. No hair all throughout the room. Comfy bed. Just like the photo.
Stayed 1 night in Dec 2021
Response from Jason Park on 15 Dec,2021
We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope to see you with the best service always. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

10/10 Excellent

Yeongmin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from 객실 팀 리더 박주영 드림 on 15 Dec,2021
안녕하십니까 Yeongmin 고객님 저희 이비스 앰배서더 부산 시티센터를 찾아주시고 고객님의 소중한 시간 내시어 높은 점수로 평가해 주셔서 대단히 감사드립니다. 항상 만족하실수 있는 숙박이 될수 있도록 친절한 서비스와 깨끗하고 편안한 객실을 제공해 드리기 위해 노력 하겠습니다. 감사합니다. 좋은 하루 되십시요

10/10 Excellent

Christian

Stayed 1 night in Dec 2021

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like the inconvenience of not being able to sit in the lobby even though I’m fully vaccinated and no breakfast options. The room size could’ve been bigger, but all in all the beds were comfortable, everything was good.
Stayed 2 nights in Nov 2021
Response from Jason Park on 17 Nov,2021
We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from 객실 팀 리더 박주영 드림 on 9 Nov,2021
안녕하십니까 Anonymous 고객님 저희 이비스 앰배서더 부산 시티센터를 찾아주시고 고객님의 소중한 시간 내시어 높은 점수로 평가해 주셔서 대단히 감사드립니다. 항상 만족하실수 있는 숙박이 될수 있도록 친절한 서비스와 깨끗하고 편안한 객실을 제공해 드리기 위해 노력 하겠습니다. 감사합니다. 좋은 하루 되십시요

10/10 Excellent

Hongjick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from 객실 팀 리더 박주영 드림 on 29 Jun,2021
안녕하십니까 고객님 저희 이비스 앰배서더 부산 시티센터를 찾아주시고 고객님의 소중한 시간 내시어 높은 점수로 평가해 주셔서 대단히 감사드립니다. 항상 만족하실수 있는 숙박이 될수 있도록 친절한 서비스와 깨끗하고 편안한 객실을 제공해 드리기 위해 노력 하겠습니다. 감사합니다. 좋은 하루 되십시요

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from 객실 팀 리더 박주영 드림 on 7 Jun,2021
안녕하십니까 고객님 저희 이비스 앰배서더 부산 시티센터를 찾아주시고 고객님의 소중한 시간 내시어 높은 점수로 평가해 주셔서 대단히 감사드립니다. 항상 친절한 서비스와 깨끗하고 편안한 객실을 제공해 드리기 위해 노력 하겠습니다. 감사합니다. 좋은 하루 되십시요

10/10 Excellent

Taeyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay
Very convenient location and friendly step.
Stayed 1 night in Apr 2021
Response from Jason Park on 4 May,2021
Dear Taeyeon, We appreciate your opinion on your stay at Ibis Ambassador Busan City Center. It's always good to get positive feedback. We will do our best to provide you everytime with a friendly staff service and clean room. There is also as well as a advantage of convenient transportation because the subway station is right in front of it. Your opinion will be shared with our team. Thank you again for let us know how you feel and I hope to see you with the best service always. Front Office Manager Ibis Ambassador Busan City Centre

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Jason Park on 6 Apr,2021
We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always appreciated to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

10/10 Excellent

grami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place in the city
Clean place in the middle of city. Good location to have a look around in Seomyun. Having local restaurants nearby was another plus.
Stayed 1 night in Oct 2020
Response from han seul song on 28 Oct,2020
We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager ibis Ambassador Busan City Centre

8/10 Good

KYUNGSEO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔한 호텔
잘 정돈된 숙소에서 편안하게 쉴 수 있어서 좋았습니다.
Stayed 1 night in Aug 2020

8/10 Good

Hongjick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020