Land view from property
Check availability

Reviews of Kent Hotel Gwangalli by Kensington

3.5 out of 5
Kent Hotel Gwangalli by Kensington
229, Gwanganhaebyeon-ro, Suyeong-gu, Busan

Reviews

8.2

Very good

Rating 10 - Excellent. 404 out of 874 reviews" "
Rating 8 - Good. 279 out of 874 reviews" "
Rating 6 - Okay. 106 out of 874 reviews" "
Rating 4 - Poor. 38 out of 874 reviews" "
Rating 2 - Terrible. 47 out of 874 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jungho

Stayed 1 night in Apr 2024
Response from Kent_Hotel on 29 Apr,2024
안녕하십니까? 고객님,소중한 시간을 내시어 피드백 주셔서 감사합니다. 켄트호텔 by.켄싱턴에서 즐겁고 편안한 시간 보내셨다는 말씀이 저희에게 큰 힘이 됩니다. 더 나은 서비스를 제공하기 위해 고객님께서 말씀해주신 내용을 바탕으로 지속적으로 노력하고 개선해 나가겠습니다. 켄트호텔 by.켄싱턴을 방문해주셔서 감사드리며, 다시 뵙기를 진심으로 고대합니다.

10/10 Excellent

Chung, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great location, front desk staff was helpful although not everyone spoke english they were quick on their feet and able to assist. Hotel buffet is a must try, beautiful view and the food was organized and delicious.
Stayed 2 nights in Feb 2024
Response from Kent Hotel Front on 4 Mar,2024
Hello, dear guest. Thank you for staying at our hotel, and our staff hope you had a good time staying here. We hope to see you next time :)

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room with a sea view from the shower!
Stayed 5 nights in Sep 2023
Response from 켄트호텔 on 26 Jan,2024
We can’t thank you enough for your kind words. Our goal here at KentHotel by.Kensington is to make all our customers feel at home. We hope to welcome you back in the near future.

6/10 Okay

Hendra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in the Deluxe twin ocean view. The room is clean and modern. The bed is large, enough to for 2 persons to sleep. The location is right across the beach. Convenience store is just outside the hotel. The only problem is the room is very stuffy and hot. We went mid November. The aircon was turned off centrally so we couldn't switch it on.
Stayed 2 nights in Nov 2023
Response from Kent Hotel on 28 Nov,2023
Dear HendraThank you for taking the time to review our property. We are sorry to hear your experience did not meet expectations. In response to your feedback, we have relayed your concerns to our housekeeping department for further inspection and are putting new processes in place to ensure that our service quality standards are upheld. Your feedback is very important to us and we genuinely hope to welcome you back in the near future.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kent Hotel on 9 Nov,2023
Dear MariaWe can’t thank you enough for your kind words. Our goal here at KentHotel by.Kensington is to make all our customers feel at home. We hope to welcome you back in the near future.

10/10 Excellent

eunji

Stayed 3 nights in Oct 2023
Response from Kent Hotel on 28 Nov,2023
고객님,소중한 시간을 내시어 피드백 주셔서 감사합니다. 켄트호텔 by.켄싱턴에서 즐겁고 편안한 시간 보내셨다는 말씀이 저희에게 큰 힘이 됩니다. 앞으로도 켄트호텔 by.켄싱턴에서 소중한 추억 만드실 수 있도록 더욱 노력하겠습니다. 켄트호텔 by.켄싱턴을 방문해주셔서 다시 한 번 감사드리며, 다시 뵙기를 진심으로 고대합니다.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location hotel for Gwangalli beach
It was a lovely hotel, location was great. The bed however was not. It was too firm. Also great view but it was really noisy. We had ear plugs at night but you could still hear the noise below.
Stayed 3 nights in Oct 2023
Response from Kent Hotel on 27 Oct,2023
Thank you for taking the time to review our property. We are pleased to hear you enjoyed your overall stay with us.However, you also suggested ways for improvement. We always appreciate honest and constructive feedback, which is why we have documented your feedback and have relayed the information to make sure this is corrected for future visits.We are honored you chose to stay at KentHotel by.Kensington and hope to welcome you back in the near future.

10/10 Excellent

Jae Won

Stayed 1 night in Oct 2023
Response from Kent Hotel on 18 Oct,2023
안녕하십니까 고객님,소중한 시간을 내시어 피드백 주셔서 감사합니다. 켄트호텔 에서 즐겁고 편안한 시간 보내셨다는 말씀이 저희에게 큰 힘이 됩니다. 더 나은 서비스를 제공하기 위해 고객님께서 말씀해주신 내용을 바탕으로 지속적으로 노력하고 개선해 나가겠습니다. 켄트호텔을 방문해주셔서 감사드리며, 다시 뵙기를 진심으로 고대합니다.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were friendly, they even held our bags after checkout.
Stayed 3 nights in Sep 2023
Response from Kent Hotel on 21 Sept,2023
We can’t thank you enough for your kind words. Our goal here at KentHotel by.Kensington is to make all our customers feel at home. We hope to welcome you back in the near future.

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kent Hotel on 10 Sept,2023
Thank you very much for visiting Kent Hotel.Thank you for using Kent Hotel and being satisfied.We strive for a better look, and we sincerely look forward to Kent Hotel being with you on your next schedule.thank you

10/10 Excellent

Hyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
It was beautiful room, great location, staff was very accommodating and friendly. But we couldn't park onsite because car was "too big" (Kia K8 sedan).
Stayed 1 night in Jul 2023
Response from Kent Hotel on 7 Aug,2023
hello.Thank you very much for visiting Kent Hotel.Thank you for using Kent Hotel and being satisfied.We strive for a better look, and we sincerely look forward to Kent Hotel being with you on your next schedule.thank you

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel, with spectacular views, direct access to Gwangalli Beach, very nice and helfpul staff, and beautiful rooms! Fantastic stay!
Stayed 3 nights in Jul 2023
Response from Kent hotel on 15 Jul,2023
안녕하십니까.켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다.켄트호텔을 이용하고 만족해주셔서 감사합니다.더 나아진 모습을 위해 노력하며, 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다.감사합니다.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service
Bathroom was showing signs of wear
Stayed 5 nights in Jul 2023
Response from Kent hotel on 9 Jul,2023
안녕하십니까.켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다.켄트호텔을 이용하고 만족해주셔서 감사합니다.더 나아진 모습을 위해 노력하며, 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다.감사합니다.

10/10 Excellent

Esther, Diamond Bar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from 광안리 켄트호텔 on 28 Jun,2023
안녕하십니까.켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다.켄트호텔을 이용하고 만족해주셔서 감사합니다.더 나아진 모습을 위해 노력하며, 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다.감사합니다.

2/10 Terrible

Susan

Stayed 2 nights in May 2023
Response from Kent Hotel on 21 May,2023
안녕하십니까.켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다.켄트호텔을 이용하고 만족해주셔서 감사합니다.더 나아진 모습을 위해 노력하며, 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다.감사합니다.

8/10 Good

SAKULATA

Stayed 2 nights in Apr 2023
Response from Kent hotel on 10 May,2023
hello.Thank you very much for visiting Kent Hotel.Thank you for using Kent Hotel and being satisfied.We strive for a better look, and we sincerely look forward to Kent Hotel being with you on your next schedule.thank you

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from kent on 7 Apr,2023
안녕하십니까.켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다.켄트호텔을 이용하고 만족해주셔서 감사합니다.더 나아진 모습을 위해 노력하며, 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다.감사합니다.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family of four.
Amazing views of the beach from the room. Location of the hotel is right across from the beach. Room was very clean. On-site parking was very convenient. The breakfast buffet had many options. We would definitely stay here again. Staff were pleasant and did their job.
Stayed 1 night in Mar 2023
Response from kent on 5 Apr,2023
Hello. Thank you very much for visiting Kent Hotel.Thank you for using Kent Hotel and being satisfied.We strive for a better appearance, and we sincerely hope that Kent Hotel will be with you on your next schedule.Thank you.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Location and views.
Stayed 4 nights in Mar 2023
Response from Kent hotel on 29 Mar,2023
Thank you very much for staying with Kent Hotel Gwangalli.Please accept our sincere apology for the inconvenience, and please rest assured it will be taken care of.We strive to deliver the best service, and look forward to welcoming you back again.

10/10 Excellent

HYUNKYUNG

Stayed 1 night in Nov 2022

2/10 Terrible

Millie

Disliked: Amenities, property conditions & facilities

10/10 Excellent

PoyLove

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a partial view of the ocean but it was a great view nonetheless. The beach is just right across the street. We had an amazing stay. Everything was great - room, staff, and location. Would book this property again for our next visit to Gwangalli.
Stayed 1 night in Sep 2022

10/10 Excellent

Jae

Stayed 1 night in Sep 2022

6/10 Okay

MARIA

Liked: Cleanliness, amenities, property conditions & facilities
Location is great but over priced. Staff not so helpful.
Stayed 3 nights in Sep 2022

2/10 Terrible

Erin

Stayed 2 nights in Sep 2022

10/10 Excellent

Maegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and a great stay.
Stayed 3 nights in Sep 2022

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was really well situated. Unfortunately our a/c didn’t work and we had to pack up and move to a new room. The front desk staff were not friendly or helpful.
Stayed 3 nights in Aug 2022

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2022
Response from -켄트호텔 객실팀- on 28 Jul,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 고객님이 투숙하시며 만족하신 부분에 대하여 기쁘게 생각하며, 불편함을 겪으신 부분에 대하여 진심으로 사과드립니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 감사합니다. -켄트호텔 객실팀-

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location
Service was so nice and location was very convenient!
Stayed 2 nights in Jul 2022
Response from -켄트호텔 객실팀- on 28 Jul,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 고객님이 투숙하시며 만족하신 부분에 대하여 기쁘게 생각하며, 불편함을 겪으신 부분에 대하여 진심으로 사과드립니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Young S

Stayed 3 nights in Jul 2022
Response from -켄트호텔 객실팀- on 28 Jul,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 고객님이 투숙하시며 만족하신 부분에 대하여 기쁘게 생각하며, 불편함을 겪으신 부분에 대하여 진심으로 사과드립니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Kyung

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
As good as it gets
Stayed 1 night in May 2022
Response from -켄트호텔 객실팀- on 18 Jun,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Jasmine

Stayed 2 nights in Apr 2022
Response from -켄트호텔 객실팀- on 17 May,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

MUHAMMAD KHAIRUL NAIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Check in was fast. Room is well maintained and clean. Location is definitely one of the best as it is right in front of Gwangalli Beach
Stayed 2 nights in Mar 2022
Response from -켄트호텔 객실팀- on 26 Apr,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

JUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
The view from our room was amazing, we had a really good time during our two night stay. The car only just fitted into the parking regulations, so be careful to check them out.
Stayed 2 nights in Dec 2021
Response from -켄트호텔 객실팀- on 10 Jan,2022
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and great room quality.
Stayed 1 night in Dec 2021
Response from -켄트호텔 객실팀- on 6 Dec,2021
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Miseon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
It was a very good stay overall, the only thing was the breakfast, instead of asking for my name as they usually do, they welcomed us with the phrase "if you don't have a reservation you can not eat here". I didn't understand why they said that or what did that mean because it has never happened to me before. Also the food and beverages were not refilled often, and there are no allergy/ingredients tags. Front desk was wonderful as usual, very kind and cooperative.
Stayed 2 nights in Sep 2021
Response from -켄트호텔 객실팀- on 21 Oct,2021
안녕하십니까. 켄트호텔을 찾아주신 고객님, 진심으로 감사드립니다. 켄트호텔을 이용하고 만족해주셔서 감사합니다. 고객님의 다음 일정에도 켄트호텔이 함께하기를 진심으로 기대합니다. 또 뵙겠습니다 :) 감사합니다. -켄트호텔 객실팀-

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Beach Trip
Front desk was very friendly and helpful. Room was clean and great location.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goos loca but bad soundproof
Nice location and great view, but noisy.. the room is not soundproofed..
Stayed 1 night in May 2021

10/10 Excellent

Miseon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The hotel is super clean, it looks in great conditions, the staff is wonderful, everybody is so kind and they helped and answered every question I had. Parking is available at the hotel. The location is awesome and the half or full ocean view are both great. It a wonderful stay. I will definitely come back.
Stayed 2 nights in Feb 2021
Response from -켄트호텔 객실팀- on 5 Mar,2021
Hello. Thank you very much for visiting Kent Hotel. Thank you for your satisfaction with using Kent Hotel. We sincerely look forward to seeing Kent Hotel with you on your next schedule. see you again :) Thank you.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Jaziel

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jul 2020

6/10 Okay

Dion, Florida

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is right on the beach. But, for foreigners most of things you would be interested in doing is on the complete other sode of the beach. Its nice view. People very friendly. It more dorected towards the korean culture not as much towards the foreigners. But overall a mice and clean place. Would reckommend for people who wasnt to experience more directly with korean culture.
Stayed 2 nights in Jul 2020
Response from -The cabin team at the Kent Hotel- on 6 Jul,2020
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you. -The cabin team at the Kent Hotel-

10/10 Excellent

Caffery

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
This place was absolutely amazing. The only small issue was the finding parking for two American style SUVs. Other than that it was perfect from the food, that amazing rooftop view, down to the courteous Staff.. Going to book another stay here before summer out! Great Place!
Stayed 2 nights in Jun 2020
Response from Kent Hotel- on 30 Jun,2020
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you. -The cabin team at the Kent Hotel-

10/10 Excellent

Michelle, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staffs were nice and so helpful. House keeper was also nice. I would like to come back
Stayed 3 nights in Nov 2019
Response from -The cabin team at the Kent Hotel- on 21 Nov,2019
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you.

2/10 Terrible

Sung Hae

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
We loved the view and the location. We didn’t like how they turned the air conditioners off and took a couple of days for us asking for it to be put back on as it was hot in the room.
Stayed 5 nights in Oct 2019
Response from -The cabin team at the Kent Hotel- on 21 Nov,2019
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you.

8/10 Good

Melody, Clean, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hotel
Okay hotel in convenient area across from Sea of Japan beach. Stayed there for location.
Stayed 5 nights in Sep 2019
Response from -The cabin team at the Kent Hotel- on 6 Oct,2019
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Besides the noise it was a perfect Hotel.
Stayed 1 night in Sep 2019
Response from -The cabin team at the Kent Hotel- on 2 Oct,2019
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Right on beach
Amazing stat staff speak English. Right on the beach with lots to do in the area.
Stayed 3 nights in Aug 2019
Response from -The cabin team at the Kent Hotel- on 10 Sept,2019
Hello. Thank you very much for coming to Kent Hotel. Kent Hotel puts customer satisfaction first and strives to provide the best service. We are pleased with your stay and satisfaction, and sincerely apologize for any inconvenience you may have experienced. Based on your service period, we will become the Kent Hotel, which is dedicated to providing better facilities and services. We sincerely look forward to seeing Kent Hotel on your next schedule. Thank you.