Reception
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Reviews of Hotel Sogo Cabanatuan

2.5 out of 5
Hotel Sogo Cabanatuan
Maharlika Highway, Circumferential Road, Barangay San Juan, Cabanatuan, Nueva Ecija

Reviews

6.4
Rating 10 - Excellent. 8 out of 37 reviews" "
Rating 8 - Good. 9 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 7 out of 37 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Erwin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Cheryl

Great location & Inexpensive hotel.
When we arrived, the front desk couldn’t find our reservations and after asking her manager, we had to provide them with a copy. We were finally given a room. The room was a bit small and only had 1 outlet available. Luckily we brought a power strip as we had to charge our electronics. Overall, Our stay was average. Great location and inexpensive.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Room Was Fairly okay
Almost everybody knows Sogo reputation. If you don't care about the stare of people who see you enter or leave the place and details in the room that would suggest what it was made for; the stay would be a good value for your money. The best part for me is that the hot shower is working.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
hassle free and the room was okay
The hotel obviously had a reputation for something. I chose to stay anyway for a business trip, its the only place where I can redeem my free nights in the area. I lowered my expectation because of the bad reviews I've read. The stay was hassle free and the room was okay, if you don't really care about minor stuff.
Stayed 1 night in Jul 2021

10/10 Excellent

Noralyn

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Carol on 1 Jul,2021
Thank you very much for your positive feedback. We'll do our very best for you to have the best experience on our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tv service very poor reception and sound
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
TV reception very poor and the sound distorted
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Guests not allowed to retain room key: poor WiFi speed. Bathroom prone to flooding. Bathroom floor slippery when wet and dangerous.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and location very good. Only room internet slow? I will make a reservation again for December 2019.
Stayed 1 night in Nov 2019

6/10 Okay

Kristine Joy

Escape the Long Black Out 😓
It's ok
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
it was ok but you guys should give keys to your guest... doesnt seem comfortable knowing that i dont have keys for my room.
Stayed 2 nights in Sep 2018

4/10 Poor

Yochan, London

Disliked: Staff & service, property conditions & facilities
Nothing to get excited about, Damp in room, They won’t give you keys to your room because their isn’t any as I witnessed you can use a coin to open door so your belongings isn’t particularly safe even thou they have a safe in the room. Overall disappointed
Stayed 2 nights in May 2018

8/10 Good

wendy, batangas

Liked: Staff & service
Its quitegood to stay here its my 3rd time actually and the staff is very accomodating😊😊😊 some of the food they served it so oily. But overall is great..😊😊😊 i will surely visit here again.
Stayed 2 nights in Jan 2018
Response from s25 on 31 Jan,2018
thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were rude, there room was not sound-proof and the dust and dirt of the rooms were hidden behind the head boards of the beds.
Stayed 3 nights in Jul 2017

2/10 Terrible

c.s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero rating
Booked for 4 nights.Got there at 5pm to find out room wasn't ready. suppose check out was on the 26th got to the hotel on the 25th to find out that my room was gone just because I've put my luggage at my aunt's house as the room is only big enough for toddlers. Sogo is a scammer hotel.

4/10 Poor

Jm

Disliked: Staff & service
Reception staff are disorganised. I stayed in the hotel every week for over a month and I always book my stay ahead of time, everytime I got to the hotel the room is not ready, they are having a hard time verifying my booking as well, I wonder if they do not have an organised record of their guests. Last time I booked for 2 nights 2 days stay, on my second night while I am resting they call me just to asked me if I will extend, I mean come on? Dont you really have a record people that you should check before you call and disturb your guest.. Management should make a lot of improvement when it comes to your staff.

6/10 Okay

Jacoby

Disliked: Staff & service, property conditions & facilities, room comfort
Okay for the price
This the 3rd time I had problems with them finding my reservation, out of 6 stays there

6/10 Okay

Verified traveller

2/10 Terrible

J.Ayala , Houston, Texas

Disliked: Staff & service, property conditions & facilities, room comfort
Never again
The Aircon was blowing warm air, when you sit in on toilet your head hits the wall, I reserved a Delux room and was sold and given a Premium, it's prices are low, but next time I will stay someplace else...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable & nice staff
Close to everything and hotel suits basic needs

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and will return again as loyal customer
Great staff

8/10 Good

LUISITO VENCO, Quezon City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money... Reception staff ok but the cleaners are the hidden points of this low cost accommodation, always there to help wearing their friendly smiles... Qualities that the reception desk staff has to learn from

4/10 Poor

jan, Arnhem, NL

Disliked: Property conditions & facilities, room comfort
Bed, no breakfast (Jollybee is near)
Do not expect a hotel, expect a place to sleep with modest facilities.

10/10 Excellent

Darwin, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Experience
Relaxing

2/10 Terrible

Pavel, Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster!
The room I booked and prepaid was taken from other customer. They barely find other type of room. The pictures from internet site of the hotel dont match what you really get / bed size and etc./. The ventilation in the hotel is not operational. The smell of mold was awful. The level of hygiene was unbearable. In matter of fact the hotel is more brothel than hotel /everyone can see rates per hour for rooms/. I will never get in close proximity of this place ever more.

8/10 Good

Jacoby, Arizona,USA ~~ & Dingalan,PI

Liked: Cleanliness, staff & service, room comfort
Best value in Cabanatuan City
Best value in Cabanatuan City, Jet tub in exec room not working though

2/10 Terrible

Martyn, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
I didn't like it at all

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MUTSUO

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
近くにショッピングモール有り
隣にジョルビー、歩いてすぐにセブン-イレブン、3分ほど歩くとショッピングモールが有り! 冷蔵庫がなかったのが残念です。値段的には満足できました!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

rocky, 愛知県

Disliked: Staff & service, property conditions & facilities
非常に残念
現地に行ったら、予約の完了確認ができず再度予約を行い、料金を支払うことになった。ホテルドットコムに電話して、再度確認してもらったが解決せず。国際電話料金は掛かるし、良い感想はない。ホテルの部屋はこんなもんだと思う。ホテルドットコムは利用したくない。