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Reviews of De Luxe Hotel

3 out of 5
De Luxe Hotel
Captain Vicente Roa St, Cagayan de Oro, Northern Mindanao

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 5 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Randolph

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Randolph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Shayne

Stayed 1 night in Aug 2023

10/10 Excellent

Jonalyn

Stayed 1 night in May 2023

8/10 Good

Randolph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Aug 2022

6/10 Okay

Mitchell

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room has no window.
Stayed 2 nights in Jun 2022

10/10 Excellent

Nitin

Stayed 1 night in Sep 2021

4/10 Poor

Gretch, Singapore

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No hot shower , no bottle water Provided in the room, Staff are not helpful.
Stayed 1 night in Dec 2019

8/10 Good

Jill

Stayed 1 night in Dec 2019

6/10 Okay

Chris

Disliked: Cleanliness, staff & service
not for everyone
a small stain on a bedsheet which was probably there before,made the receptionist charge me circa the price of one more night. also i had rat sized cockroaches in my shower. ice cold shower. tv doesnt work.bad wifi.good breakfast
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Erwin Norgen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not like, the very limited parking area
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

De Luxe is ok.
The service was okay but not comparable to 5 star-rated hotels amd the rate is reasonably priced.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel over all ok, nr 1. no hot water at all the time, 2. problem order food from restaurant during Christmas and New Year, (close early or not open at all ) 3. the worst part rats in room after complains thy install traps in room, 4. Elevator not working most of the time
Stayed 17 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible and near to everything like foods and other places.
Stayed 2 nights in Nov 2018
Response from Marjorie on 9 Nov,2018
Thank you for staying with us!

10/10 Excellent

DRE, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel around a lot of stores and not to far from the malls and I would recommend them to everyone !!!
Stayed 6 nights in Jul 2018
Response from Marjorie on 4 Aug,2018
Thank you for staying with us. We hope to see you again soon!

8/10 Good

JEANETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Clean room.
Stayed 3 nights in Jun 2018
Response from Marjorie on 4 Aug,2018
We are glad you were satisfied with your stay. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel... food is good..
hotel is clean..we were surpirsed with their food servings for a cheaper price its already more tyan enough... staff so far were okay.. accomodating.I recommend this hotel..
Stayed 1 night in May 2018
Response from Marjorie on 2 Jun,2018
Thank you very much! We are glad you enjoyed your stay here at our hotel!

4/10 Poor

ic, philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nice
Humid.. the aircondition is not functioning well. The room was not cleaned. When we came back in the evening on our second day, the room was still the same. Cleaning was not done, though was informed the front desk. There's a mice roaming around the corner of the room. Lastly, the room is not sound proof. At 10pm we can still hear noises coming from the other rooms, lika dragging of charirs, children running and banging of doors. On the positive side, the location is good.
Stayed 2 nights in Apr 2018
Response from Marjorie on 14 Apr,2018
We apologize for the inconveniences you have experienced during your stay. We will address these directly.

4/10 Poor

Chris, Green Bay Wi

Liked: Staff & service
Disliked: Property conditions & facilities
One night
Just one night all that was needed. I’m used to a motel with hot water and water you can drink.
Stayed 2 nights in Mar 2018
Response from Marjorie on 4 Apr,2018
Thank you for your feedback, Chris. I am sorry to say that water form our taps are not potable.But we do provide complimentary water bottles for guests. I am not sure if you meant hot drinking water or hot shower in your comment. But we are looking into the heater in the room you stayed in. Do let us know if you were not given a complimentary water bottle during check-in. We shall look into that as well.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They couldn’t find my reservation want to charge m
They try to charge me twice they were very unhelpful when I want to find something to be delivered to the room I thought the front desk clerk was rude would not recommend this to anybody
Stayed 1 night in Mar 2018
Response from Marjorie on 7 Mar,2018
Thank you for your feedback. We will investigate on this matter immediately. We apologize for any inconvenience you experienced during your stay.

4/10 Poor

Jennalyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad, bad and old
The hotel's location is an overcrowded area. Parking lot is an unkept & unpaved space through a narrow alley--insufficient spaces for guests. Room has no fridge, has extremely weak A/C unit. Mosquitoes are temporary roommates. Understaffed facility. Customer service representative is uninterested. Lobby is noisy. I would not recommend this hotel to anyone.
Stayed 1 night in Dec 2017
Response from Marjorie on 10 Jan,2018
I am sorry you were not comfortable with your stay. We are always looking for ways to improve our services. I have taken note of all your comments. Thank you for letting us know.

10/10 Excellent

andres, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk in booking seems better
Why no free breakfast / Why an inferior room was provided / Why front desk do not know who will issue official receipt /
Stayed 2 nights in Dec 2017
Response from Marjorie on 5 Jan,2018
Thank you for reaching out to us. We are aware of the inconsistencies in our rates, and I apologize for the inconvenience. As of January 1, 2018, we have changed the rates so that guests will have the option to book rooms with breakfast, and rooms without breakfast. Rates will be the same as walk-in rates. As for the official receipt, Expedia will issue your receipt, or the website where you booked the room. All payments go through Expedia, and so we as the hotel, do not receive any money. I truly apologize that this was not explained to you properly. Whichever room type you booked should be the room given to you. I will personally look into this matter. Thank you for letting us know.

8/10 Good

Anders

Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
シャワーの蛇口が３つあり、お湯の出し方がわからなかった
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I hadn't higher expectations for that price! Absolut okay!
Stayed 18 nights in May 2019