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Reviews of Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1214 reviews" "
Rating 8 - Good. 449 out of 1214 reviews" "
Rating 6 - Okay. 127 out of 1214 reviews" "
Rating 4 - Poor. 52 out of 1214 reviews" "
Rating 2 - Terrible. 36 out of 1214 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

maria

Travelled with family
Liked: Staff & service
Liked: quiet, friendly reception staff. easy access to room. Reception staff quick to respond to request for help. Light rail stop almost in front of property so could travel easily. Did not like: ignored at restaurant- area when I went to ask a question. Room cleanliness so so- food marks on light switch there before we arrived and still there 2 days later. floor in bathroom had visible marks (sticky blobs) there from before we arrived. Would have been nice to have a biscuit or two waiting for when we checked in to have with our coffee as those without cars could not go immediately shopping. broken glass near front entrance in the shrub not noticed or removed. Maybe someone doing a check of the surrounds twice daily? only takes a few minutes.
Stayed 2 nights in Apr 2024

4/10 Poor

Ophelia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I can hear my next room tv show while sleeping, and even worse I can hear the water pipe noise when my upstairs using water...
Stayed 1 night in Apr 2024

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, comfy beds though small bathroom, lovely downstairs seating with the plants, we’ll be back
Stayed 2 nights in Apr 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
A bit tired but did the job.
Stayed 1 night in Apr 2024

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A tired-looking hotel in need of a rejuvenation
Stayed 1 night in Apr 2024

8/10 Good

Raymond, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
Stayed 2 nights in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
Stayed 3 nights in Mar 2024

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
Stayed 2 nights in Mar 2024

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property. Walking distance to shops. Well presented and good dining options.
Stayed 1 night in Mar 2024

8/10 Good

LaVerne

Stayed 2 nights in Mar 2024

4/10 Poor

George

Disliked: Staff & service, amenities, property conditions & facilities
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Response from Dan Brophy on 14 Mar,2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
Stayed 1 night in Mar 2024

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Service was very good
Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Convenience
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
Stayed 1 night in Feb 2024

6/10 Okay

Gayle

Liked: Cleanliness, staff & service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
Stayed 2 nights in Feb 2024

6/10 Okay

Ross

Travelled with group
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
Stayed 1 night in Feb 2024

4/10 Poor

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are always helpful...easy check in.
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
Stayed 2 nights in Feb 2024

8/10 Good

Ayah

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
Stayed 3 nights in Feb 2024

6/10 Okay

Prasad

Stayed 1 night in Feb 2024

8/10 Good

Peter

Stayed 1 night in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Noel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
Stayed 2 nights in Jan 2024

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs
Stayed 1 night in Jan 2024

6/10 Okay

Lucan

Liked: Cleanliness
Very clean but could do with furniture renew and update bathrooms.
Stayed 4 nights in Jan 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
The Azalea suite was roomy, bright and well appointed, without being showy. The bathroom had an amazing shower and was large. The rocking chair was a pleasant touch in the lounge room which was spacious and quite comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay easy access to town
Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation out of Civic.
Pavillion has been around for years and it is in a great condition. The location is good and you can't hear traffic noise from Northbourne Ave in your room. Reception staff were excellent and and the breakfast tasty. The price was perfect.
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kelei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for vacation
Stayed 2 nights in Jan 2024

6/10 Okay

Maedeh

Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Room was a bit cramped. Was overcharged but it got sorted ok. - lucky I checked my bill.
Stayed 1 night in Jan 2024

8/10 Good

Mads

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that we had the pleasure of being served by were excellent. We stayed two nights and had beautiful meal's both night's and the buffet breakfast's were amazing, everything you could want and more. Signs outside each building entrance of room numbers would of been good and also some nice seating outside. Overall this is a beautiful place to stay and would highly recommend it to anyone that needs accommodation in Canberra.
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in, Lots of parking, Room as pictured on website, pool area nice, happy hour 4-6 was good to start the evening, easy 25min walk to lots of great restaurants
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Darran

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a nice property and value for money. Everywhere in Canberra charges for parking and it is hard to find a place that includes parking but this property does. Extremely comfortable beds and great water pressure in the shower.
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne John

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth the stay,close to tram station and cbd.
Stayed 2 nights in Jan 2024

8/10 Good

Betrina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Will come and stay again oneday
Stayed 1 night in Jan 2024

8/10 Good

Scott

Travelled with partner
Liked: Staff & service, amenities
We booked a spa suite. It was a big disappointment. The room was all brown .. brown carpet brown walls brown curtains .. not beige but brown. It was hot and when we made enquiries about the air conditioning we were told that is how it is and given a fan. Clearly the issue with air con is known so if you want to be cool do not go to this hotel. It’s a shame really because the staff / breakfast and bar are all lovely.
Stayed 1 night in Jan 2024