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Reviews of The Rinaya Canggu

3 out of 5
The Rinaya Canggu
Jalan raya Canggu Gang Leli No 2, Canggu, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PROFESSIONAL SCAMMERS
DO NOT STAY HERE! I'm in a legal dispute with hotels.com and this sub par hotel to get a refund. Disgusting, unhygienic place. Excrement marks all over place. I have contacted Bali authorities as this place is beyond dirty and is refusing to give refund. Scammers. Hotels.com is just twiddling their thumbs and saying its upto the hotel to issue refund. They are advertising such a dirty place but still the hotel gets to scam! All of the pictures you see are several years old.
Stayed 28 nights in Sep 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay
A clean and comfortable hotel. Friendly staff. Good value for money. It’s a fair way from the beach, close to the main road but quiet. I’ve stayed here before and I’d stay here again
Stayed 2 nights in May 2019
Response from Made Arya on 23 May,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip . Best Regards, …Made Arya /Hotel Operation Manager

10/10 Excellent

Marnix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service, good location.
Stayed 3 nights in Feb 2019

2/10 Terrible

Clint

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional Photographer
Don't stay here you will be VERY Disappointed Nothing here in the Area . Hotel has a smell that I think they have sprayed for something . We booked for a week ,and we walked away .Not for us . You would have to take a taxi or rent a bike....everything is far away.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good First Stop in Canggu
Very central location, however it's on a very busy road, which isn't too noisy but it's a very difficult to navigate if you are new at driving on the very busy Bali roads! Also, a lot of roosters around the hotel, so you'll definitely be up early. The rooms are also quite small, but the bed is comfortable.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Staff was friendly, hotel was ok but the location wasn't the best.. Too far from central Canggu, restaurants and beach etc..
Stayed 1 night in Jul 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean, comfy bed, a little smell from bathroom sometimes. A bit off main area for restaurants but near main roads so great for scooters and if you want to do a lot of exploring.
Stayed 1 night in Jun 2018

10/10 Excellent

Roger, Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was just what I needed the stuff was friendly and help you in any way they could
Stayed 8 nights in May 2018

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Staff really nice and helpful, room was clean, pool was nice but food wasn’t great
Stayed 2 nights in May 2018

6/10 Okay

E, MNL

Disliked: Cleanliness, room comfort
Smaller than the pictures house keeping not good
When we got to the room it was way smaller than the pictures. The house keeping did not go a good job cleaning the room it was always dirty when we go back at night.
Stayed 6 nights in Mar 2018

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Katrina, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel!
Drove in torrential rain on motorbikes from Pemuteran to Canggu, arriving well after dark. Staff were incredibly helpful in getting us setup in our rain right away, especially since we were soaked. Staff brought our bags in for us, gave us our key and information, put glasses of passionfruit cordial in our hand, and we went up to enjoy hot showers with excellent water pressure. Breakfast costs 35,000 rupiah for tea or coffee, apple or orange juice, and one of several filling and delicious food options ranging from toast and fruit to eggs benedict. The hotel also has a separate food menu with lunch and dinner items. The fish in garlic sauce was especially good. Our room was very clean, and came with cable tv, air conditioning, good lighting, modern bathroom and high quality bed/bedding. The hotel has a pool-- one of the best maintained that we've seen during our month in Bali. Hotel offers pool towels at the front desk. Overall, great experience-- we'd definitely stay here again if we come back to Canggu!

10/10 Excellent

Katie, Andover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Our stay here was great! Hotel staff was amazing and very helpful. One night one of the staff sat with us and helped us order food and chatted with us for a while giving us tips of the area. The breakfast was one of the best we've had and we have been in Indonesia for a month. Very clean and comfortable, okay location.

10/10 Excellent

elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
We arrived from the airport very late in the evening and the staff was very helpful and didn't give us any trouble about late check in at all. The service was unbelievable including a delicious breakfast included with the room. Hotel is brand new so very clean and well kept. Pool is beautiful as well. Highly recommend this hotel to anyone staying in canggu
Response from J on 24 May,2016
Hi Elliot, Thank you for your time and write review to us. Therefore we are glad to hear thats you have been enjoying your stay. We are very comited to delivering our service to our guest. We are looking forward to have you again at the soonest time in our property.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fint og hyggeligt hotel
Rigtig fint og hyggeligt hotel med sødt personale. Internettet var dog dårligt på værelserne
Stayed 6 nights in Jan 2020

6/10 Okay

Dmitrii

Stayed 3 nights in Dec 2019

8/10 Good

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Made Arya on 23 May,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip . Best Regards, …Made Arya / Operation Manager

2/10 Terrible

Emanuel

Disliked: Staff & service, property conditions & facilities, room comfort
Besviken kund
Billigt hotell! Okej för den icke kräsna. De börja med att vi möts av en ointresserad receptionist, blir sedan tillsagt att det är rökningsförbud i rummen även när vi säger att vi röker inte. Måste också lägga till att i lobbyn får man röka och röken stiger upp i trapporna så röken kommer ändå in i rummen. Wifi fungerade inte, vi sa till flera gånger men blev lovad att de skulle fungera nästa dag, vilket det inte gjorde. Badrummet hade nån avloppsläckage så det luktade inte så trevligt. Jag bad flera gånger att få träffa chefen eller ägaren men dom visade inte sig. Så tyvärr lämnade vi hotellet, vi bodde där 2 nätter av 7. Vi fick inge ursäkt eller kompensation.
Stayed 7 nights in Aug 2018

6/10 Okay

giulia, roma

Decentrato
Camere senza finestre , aria condizionata molto vecchia , lontano da ristoranti e negozi
Stayed 3 nights in Sep 2018

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité / prix
Nos premières nuits à Bali. Personnel très sympathique malgré une arrivée tardive (1h du matin). Chambre agréable. Hôtel situé à 10 min de la plage en scooter tous les commerces et restaurants sont à proximité. Nous n’avons pas eu le temps de tester le spa. Seul bémol la literie un peu dure.
Stayed 2 nights in Jul 2018

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Värde för pengarna
Med tanke på hotellets låga pris så var jag beredd på det värsta! Men blev otroligt motbevisad! Otroligt service inriktad och trevlig personal. Fräscha rum, bra läge. Mycket valuta för pengarna. Rekommendera
Stayed 3 nights in May 2018

8/10 Good

Anders

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett bra hotell
Fint hotell med trevlig personal. Låg dock lit dåligt till, vägen utanför var hemsk. Vill man ta sig någonstans måste man ta taxi, och ibland är det så hemsk trafik att det kunde ta upp till en halvtimme att ta sig någonstans. För övrigt var det rent och fräscht.

6/10 Okay

Dawid

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The cleaning is not good. Rooms, breakfast, pool and service is average.
Stayed 4 nights in Aug 2017

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice hotel, nice pool, the street in front is chaotic, but you don't hear the noise
Stayed 2 nights in Jul 2017

8/10 Good

TAEHUN

Liked: Staff & service, room comfort
직원들이 친절한 호텔
3일 예약하고 둘째날 밤에 3일 더 연장해서 총 6일 지냈습니다 직원들이 전부 친절했고 수영장과 썬베드가 관리가 잘 되어 있어서 좋았어요 방은 작지만 편리했고 전체적으로 깔끔한 편이었어요 와이파이가 느리고 자주 끊겼습니다

10/10 Excellent

Jaya, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
It's a good hotel to choose, staff are really nice and the place is clean. Perfect place for you to stay for working or holiday
Response from J on 23 May,2016
Thank you for writing your feedback. It’s always our pleasure to have you stay with us at Litus Rinaya Canggu. I'm glad to know that you found brilliant hotel and really enjoyed the experience when you stay at our hotel. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. I’d like to express our gratitude for your compliment to our excellent staff that’s always there to help. We do appreciate to your recommendations to our hotel and look forward to seeing you again soon.

10/10 Excellent

Tika, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang bagus.
Staffnya ramah - ramah, tempatnya bagus dan lokasi yang tenang. Sangat cocok untuk dijadikan tempat berlibur.
Response from J on 23 May,2016
Terima kasih telah menulis review untuk hotel kami, kami sangat berterima kasih karena anda telah memilih hotel kami untuk tempat menginap. Untuk kedepannya kami sangat berharap dapat melayani anda lebih baik lagi daripada sebelumnya apabila anda memilih hotel kami untuk menginap lagi. Regards

6/10 Okay

baboum, Tarbes

Liked: Staff & service
hotel décevant
L'hotel se trouve dans une impasse complètement défoncée et la rue proche n'est pas mieux Nous sommes arrivés à 20 h et n'avons pas eu le temps de profiter de la piscine La chambre est correcte sans plus et la salle de bain laisse à désirer Au petit déjeuner, le café en libre service est du Nescafé et le beurre accompagnant les toasts était rance
Response from J on 23 May,2016
Thank you for sharing your feedback which we value greatly. It’s our pleasure to have you stay with us and I’m so glad to know that you like the Litus Rinaya Canggu. It is our goal to consistently ensure our facilities and services are efficient to maintain our standard. We strive to provide friendly service, comfortable and modern accommodation to all of our guests. I’d like to express our gratitude to your compliment to our property. We are improving our service at the moment as much as we can we try to deliver our service, we are noted your review that we will use to improve our property in the future. By the time we are ready we look forward to welcome you back in the near future. Regards

6/10 Okay

Cédric, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
c'est bien mais difficile d'accès
beaucoup de traffic, chambre petite
Response from Wijaya on 23 May,2016
Hi Jackie, Thank you for your time writing us feed back . Our property are located in the central and at few certain time traffic are occur and it beyond our control it cause by people try to go to the beach. Therefore we provide our concierge service thats can advice you certain timing to avoid the traffict.