Private beach nearby, white sand, sun-loungers, beach umbrellas
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Reviews of Tugawe Cove Resort

4 out of 5
Tugawe Cove Resort
Brgy Colongcogong, Caramoan, Camarines Sur

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staffs are amazing, they all need a raise. The property is beautiful and the concept is like you're in Hawaii, but the owner needs to spend a little money in maintaining the property aesthetics, such as fixing some loose tiles on the pool and the dining area, caulking the edges of the wall in the rooms and tighten some loose power outlets. Swimming pools are beautiful but needs some scrubbing to get rid of the algae. Pool and beach chairs as well as chairs in the receiving area needs to be replaced or fixed. But overall, place is beautiful, price is reasonable. Rooms are spacious and clean. Some people think it's overpriced which I don't think it is, people needs to understand it's remote, everything they need comes from the mainland. I just hope the owner will maintain this place properly coz I hate this place to go to waste. It's so calm and beautiful, love the boat ride and the people are so nice.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service
Love the staffs and the room. The whole property is beautiful, just needs a little fixing.
Stayed 1 night in May 2024

8/10 Good

Edwin

8/10 Good

Edwin

Stayed 3 nights in Dec 2023

10/10 Excellent

Melanie

Stayed 4 nights in Dec 2023

8/10 Good

SANJAY

Stayed 3 nights in Jul 2023

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Rose on 22 Aug,2019
Thank you for your stay with Tugawe Cove Resort. All your comments and suggestion will appreciate very much. Hope to see you soon again.

10/10 Excellent

Jose Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for bounding
Great place R & R with the family.
Stayed 2 nights in Jul 2019
Response from Rose on 14 Aug,2019
Thank you for staying with Tugawe Cove Resort. Hope to see you soon again.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2019
Response from Rose on 10 Jul,2019
Thank you for booking with us all your comments and feedback will appreciate

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from Rose on 14 Aug,2019
Thank you for staying with Tugawe Cove Resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel if you want to just relax and feel to close to nature. Friendly staff ang our butler pinky is the best. Always around to assist and help us thank you.
Stayed 2 nights in Dec 2018
Response from Ann Bisco on 27 Dec,2018
Thank you very much! It's our pleasure of having you as our guest.

2/10 Terrible

Ester, california, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible accomodation
We stayed @ Tugawe for 2 long nights. It was very disappointing. There was a frequent long brown out so that means no AC. In our 2 nights stay, there were I think 6 brown outs.Water supply was cut off for 6 hrs. Food was TERRIBLE. I mean, the food price vs the food quality really sucks. I feel sorry for our butlers. They tried to give a good service, but didn’t have enough resources to provide it. Like the brown outs. Management should provide 2 back up generators. Their place is big & we are paying customers. So, if you guys want a relaxing vacation, this place is definitely not for you.
Stayed 2 nights in Apr 2018

8/10 Good

Lui, Singapore

Liked: Staff & service, room comfort
Exclusive resort in a serene environment
Stayed here with friends. There were 3 of us but we weren't told the extra charge for one person until a day before of our trip. The invoice only showed the total balance. I would suggest that the reservation officer is clear about extra charges in the beginning. The port coordinator is extremely disorganized. We were picked up from Naga airport and the trip was smooth but when we arrived at Guijalo port we were just asked to disembark and wait at the shed. The port coordinator never told us how long we will wait there and what is happening next. Our departure was also the same. He just let people board the vans going back without organizing each group on who will board first and where is the van going. Moreso he was evasive when being asked. He should be fired. The porters are more knowledgeable about the schedule than him. At the resort we were assigned a butler named Patrick who is just working there for a summer job. A bit soft-spoken but he was nice. I'm just glad I speak the dialect as my companions can hardly understand him speak as he is quite an introvert for an assistant. Overall he was courteous and he assisted us well although he can be unsure of his answers at times I totally understand as he is just a temp staff. The boats are exclusive and new and we ordered our lunch beforehand so we can eat it during our island hopping. The cabana at the hill we stayed already showed signs of wear and tear but the beds are comfy and it was close to the restaurant.
Stayed 2 nights in Mar 2018

8/10 Good

Ramon , Philippines

Liked: Cleanliness, staff & service, room comfort
returning guest
as always well and nice comfortable stay i have been here for quite a while and my stay is always a very pleasant one staying here at nagaland hotel where is the staff are always accommodating
Stayed 1 night in Mar 2018
Response from Rose on 19 Jul,2018
We would like to thank you for choosing to stay at Tugawe Cove Resort. On behalf of the staff and management, we would like to extend a warm welcome to you for choosing our fine hotel. Tugawe Cove Resort is devoted to providing excellent facilities and amenities such as free. Thank you once again for visiting us. Hope to see you again at Tugawe Cove Resort.

10/10 Excellent

Orin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

2/10 Terrible

Jennielyn , san diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad report
20 minutes and I’m out. Dirty and smelly room . Not maintained well. Staff were great and Expedia staff were understanding of my situation...
Stayed 3 nights in Jan 2018
Response from An on 3 Feb,2018
Hi Sorry for that. We will advise our resort for your concern. Thank you.

6/10 Okay

Charm

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No value for money
Over price. Food is not in good quality. Tiring going up to eat. Intercom is not available. No activities to do if the weather is bad. No entertainment. No convenient store for simple items needed. No bedroom slippers.
Stayed 2 nights in Jan 2018
Response from Ann on 3 Feb,2018
Hi Thank you for staying with us. We appreciate your feedback. All your concern will address directly.

8/10 Good

bkabats, Sydney

Liked: Cleanliness, staff & service, room comfort
A place for relaxation
It's a destination for nature lovers and those seeking R&R as its on the tip end of Caramoan Peninsula and access is by boat only though there's a helipad. The staffs are very friendly and accommodating. If you're fit and love walking, the hillside rooms and lakeside cabanas are the best as it provide water views from your rooms and easy access to the beach though a hike to the restaurant and front desk i.e., 197 steps from the front desk to the beach. The rooms/chalets are scattered around the property between the beach and front desk which ensure privacy.
Stayed 2 nights in Jan 2018
Response from Ann on 3 Feb,2018
Thank you for staying with us. We will appreciate your feedback.

8/10 Good

Lucas

Liked: Staff & service
Great resort but needs some maintenance
The resort was great and the staff wonderful. However it did need some maintenance done.
Stayed 4 nights in Jan 2018
Response from Ann on 3 Feb,2018
Hi Mr. Lucas, Thank you so much for staying with us. We will appreciate your feedback.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad experience at Tugawe Cove
One of the worst management and resort staff I ever experienced
Stayed 2 nights in Jun 2017

10/10 Excellent

newly retired, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very respectful, very flexible & very helpful!
Vacation buddies!😊
Response from Rose on 16 May,2019
Thank your for staying with us. Tugawe Cove Resort is very happy to see you again

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar de ensueño
Un lugar de ensueño. Quizás falten actividades ofertadas, y la única pega es el lago natural entre la playa y la colina, que desmerece a mi juicio