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Reviews of Kingsville Hotel

3 out of 5
Kingsville Hotel
National Hwy, Tagaran Bridge, Cagayan Valley Region, Cauayan, Isabela

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

PETER

Stayed 1 night in Jan 2024

4/10 Poor

Shiela

Stayed 1 night in Nov 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very easy on the wallet. I felt is was an outstanding value. The included breakfast made it even a better value. Outstanding covered parking. Room service with very good quality food. Satellite tv, usable wifi. A blanket which is often rare. For Americans the deluxe room has hot water. And finally, the best attribute was the staff. They made us extremely comfortable. They were overly attentive! They could not have done more for a guest. They speak English which is nice as well. Of course this is a province which if you travel the islands is certainly less bound by rules that often are more restrictive than Americans are appreciative of. Whatever your purpose, this little gem was much appreciated by this traveler. The staff and the value were refreshing. I felt the area prices were rather on the pricy side but not here. But again the staff was pretty incredible. They even provided us with a rather nice parting gift (each) I won’t divulge the gift but I was thankful. We will certainly return when my annual visit occurs next year! Thank you ladies for a wonderful experience. We couldn’t possibly have felt more welcomed.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel. Big rooms big plated breakfast. We had a great stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Angelyn

Stayed 1 night in Jun 2023

2/10 Terrible

SANTA PRESIE

Stayed 2 nights in Mar 2023
Response from Kingsville hotel on 7 Mar,2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, friendly staff.
Stayed 7 nights in Feb 2023

6/10 Okay

Herbert

Stayed 1 night in Feb 2023

8/10 Good

Leny

Stayed 1 night in Jan 2023

4/10 Poor

SweetLee

Stayed 1 night in Oct 2022

8/10 Good

John Rolando

Stayed 1 night in Aug 2022

8/10 Good

Jennievie

Stayed 1 night in Mar 2022

8/10 Good

wilson

Stayed 3 nights in Dec 2020

6/10 Okay

Jonah

Business traveller
Disliked: Staff & service
Unfortunately the details were not as advertised. When I booked for 3 people and therefore paid for a larger room the booking sent to me assured me of 3 free p Breakfast, once I arrived the staff informed me that it was only for 2, since I would leave early the second day and wouldn't avail of the breakfast anyway i asked them if I could ha e 3 for 1 day, they refused and told me I was unreasonable, even after I showed them the booking that clearly states 3 free breakfast for 2 days they refused. On top of that when my daughter and her friend did have the free breakfast on the first day they both had sick stomachs after. Anyway. Overall the place was fine as I was only there because we were doing relief work but the staffs dogmatic and unhelpful attitude was not so nice unfortunately. If I ever go back to this area for projects I would look for another place.
Stayed 2 nights in Nov 2020
Response from Manager on 29 Nov,2020
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you!