Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Palayana Hua Hin

5 out of 5
The Palayana Hua Hin
1390/19 Petchkasem Road, Cha-am, Petchburi

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 109 reviews" "
Rating 8 - Good. 33 out of 109 reviews" "
Rating 6 - Okay. 12 out of 109 reviews" "
Rating 4 - Poor. 5 out of 109 reviews" "
Rating 2 - Terrible. 6 out of 109 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Orrawan

Travelled with family
Liked: Cleanliness, amenities
The service was excellent. Is not convenient for those without transportation.
Stayed 2 nights in Oct 2023
Response from View on 14 Oct,2023
Dear Khun Orrawan,Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you and look forward to serving you in the future.Best regards,The Palayana Hua Hin

6/10 Okay

Andrej

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not worth of your money
Not worth the money. There are better similar hotels around.
Stayed 7 nights in Aug 2023
Response from View on 28 Aug,2023
We apologize for the problems and the inconveniences you have faced during your stay with us. We assure you that all the points in your feedback is duly noted and we will do our best to improve our services accordingly. At the same time we would like to thank you for giving us the opportunity to serve you and look forward to serving you in the future. We hope you will give us another chance!

10/10 Excellent

Nawasit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Verygood
Stayed 2 nights in Jul 2023
Response from View on 7 Aug,2023
Dear Khun Nawasit,Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you and look forward to serving you in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and friendly staff, very good buffet breakfast.
Stayed 4 nights in Jul 2023
Response from View on 7 Aug,2023
Dear Kevin,Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you and look forward to serving you in the future.

10/10 Excellent

Pricha

Stayed 1 night in Oct 2022

10/10 Excellent

Darell

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly, positive staff.
Stayed 2 nights in Jul 2022
Response from View on 14 Jul,2022
Dear Khun Darell, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you and look forward to serving you in the future. Best regards, The Palayana Hua Hin

8/10 Good

Abida Parveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but for the toilet flush on last day!
We had booked two bed room, ocean view family suite for two nights. It was very spacious and comfortable Private beach Good breakfast Unfortunately, on the last day, our toilet flush did not work since morning. We called the room service to fix the problem. The technician tried for almost 1/2 hour and still did not fix. For the next few hours, we had to use the toilet in our children’s room. What could have been a great stay was a bit spoiled on the last day
Stayed 2 nights in Dec 2021
Response from View on 5 Jan,2022
Dear Khun Abida Parveen, Thank you for taking the time to share your experience with us. Our sincere apologies that your stay fell short of your expectation. We have informed our management regarding the issue with the toilet and we are ensuring that we are implementing utmost care in our maintenance. However, I hope this experience will not alter your confidence in us and we truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

10/10 Excellent

mingqing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Nice long beach side. Easy access. Near town. Quiet.
Stayed 2 nights in Mar 2021
Response from View on 17 Mar,2021
Dear Khun Mingqing, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from View on 12 Feb,2020
Dear Valued guest, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

8/10 Good

Chi-wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good in general~
Stayed 3 nights in Jan 2020
Response from View on 3 Feb,2020
Dear Chi-wen, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

8/10 Good

Pornwanat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from View on 5 Aug,2019
Dear Khun Pornwanat We apologize for the problem inconvenience for you, we will improve it better. and in the same time we would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from View on 22 Jul,2019
We apologize for the problem inconvenience for you, we will improve it better. and in the same time we would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

10/10 Excellent

YEN-I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from chaos
We enjoyed our four nights staying at this lovely hotel. The amazing sun rising view with birds chirping from our balcony, especially inside the comfy jacuzzi is a plus. Spacious room and everything inside is superb comfy. It’s very delightful to walk thru the well maintained fairytale like garden path to the sea side restaurant and swimming pool. Only downside would be there is nothing much to do outside the hotel. But in general we are superb happy about everything in the hotel, friendly personnel, delicious food, nice holiday vibe. Recommended for people are looking for few nights escaping from the chaos!
Stayed 4 nights in Jun 2019
Response from View on 23 Jun,2019
Dear YEN-I on, our Valued guest, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

8/10 Good

KULWADEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast should be improved. Overall was good
Stayed 1 night in Jan 2019
Response from View on 22 Jan,2019
I apologize for the problem inconvenience for you, I and team will improve it better. and in the same time I would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Terrible Villa, Wonderful Rooms.
I initially booked the 4 room Villa and when I arrived at Palayana, I was very excited as the lobby of Palayana looked really beautiful like an extremely high end spa resort. However, upon reaching the beautiful reception, I was told that the villa was at another location. Hence, the buggy took our luggages and brought us to the villa about 3 mins away. When we reached the Villa, it looked reasonable from the outside, but when we went in, the condition of the villa didn't feel very good and clean. In fact, it felt quite dusty and the floors felt a little sticky. However, we still accepted the Villa. On the same night, when we were about to take a shower, we realised that there was only intermittent hot water and the water became cold shortly after not to mention many insects. The next morning, when we took a shower, it was only with completely cold water. We then called the engineer to fix it and during then, we went for breakfast and I told the reception that we would like to change the room as the hot water was faulty and the room wasn't very clean. I was then told that I had to pay if I want to change the room. However, after realising that the heater couldn't be fixed, he then offered to exchange our Villa for 4 regular rooms. The regular rooms were much cleaner and very beautiful. We totally enjoyed the stay in the regular rooms.
Stayed 2 nights in Jan 2019
Response from View on 15 Jan,2019
Dear Value Guest, Greeting from The Palayana Hua Hin!!! I apologize for the problem inconvenience for you, I and team will improve it better. and in the same time I would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

8/10 Good

KULWADEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay for family
Room size is very big. It might be because of my reservation is 4 bed rooms for Ruenthai 4 bed rooms. I really like this kind of room as very good for family. Breakfast should be improved if compare with the price and 4 stars hotel. Room amenities should be more taken care such as telephone which is not working and hair dryer which is broken.Location is good along the beach.
Stayed 1 night in Jan 2019
Response from View on 15 Jan,2019
Dear Khun Kulwadee, Greeting from The Palayana Hua Hin!! I apologize for the problem inconvenience for you, I and team will improve it better. and in the same time I would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
birds flying above you in your villa, swimming with you, pooping on the sofas and eating your food; cockroach crawling on your table sharing the food with you at the buffet breakfast place in which it took the staff minutes before they took any action; drainage in the villa sucks, took days to acknowledge and admit the problem, never expected myself soaking in yellowish and rusty water in an out-of-order jacuzzil
Stayed 3 nights in Dec 2018
Response from View on 25 Dec,2018
Dear Value Guest, I apologize for the problem inconvenience for you, I and team will improve it better. and in the same time I would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service
Service bad. Lack of quality management.
Stayed 4 nights in Aug 2018
Response from Suthasinee T. on 11 Oct,2018
Thank you for choosing us. Please accept our sincere apologies for any inconvenience. We'll improve our service and hope you will giving us the chance to serve you again.

8/10 Good

Frank

Liked: Staff & service, room comfort
Just an average resort
Resort has started showing its age, needs a bit of a refresh. Was disappointed with housekeeping staff as adjacent rooms in room meals were left in front of their door for 2 days.
Stayed 1 night in Jul 2018
Response from Nithin on 12 Jul,2018
Thankyou for your valuable feedback.we will recover it shortley ...Thanks for spended time with us...

10/10 Excellent

jirapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy to receive a great reception on arrival. The rooms are impressive. Secret Surprise a 1 year wedding anniversary for us.
Stayed 1 night in May 2018
Response from Nithin on 12 Jul,2018
Thanking you from whole Palayana team ,Warm welcome Again ......

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's good quite place. However, buffet need to improve.
Stayed 2 nights in May 2018
Response from Nithin on 12 Jul,2018
Thanks for writing us,in our future updates ,you will enjoy much better servces...Your rating is important for us .

6/10 Okay

Verified traveller

Liked: Staff & service
the check-in time was 2pm but a large indian group stayed previous night left the premise so late that the cleaning staffs were unable to get my room ready until 4.30pm. Water pressure in my room was relatively low.
Response from The Palayana on 14 May,2018
Dear Guest, Thankyou for your feedback. We will surely look into the points you have raised and resolve all the issues. We hope you had a wonderful stay at our private beach hotel. and lok forward to welcome you again. Best Regards, The Palayana

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue
We just loved this hotel,quiet restful and beautifully appointed. The staff were friendly and helpful,great local restaurants minutes walk along the beach. The breakfast was great so much choice. Overall great relaxing location on the beach
Stayed 8 nights in Feb 2018
Response from The Palayana on 20 Feb,2018
Dear Alan, Thanks for your wonderful feedback. We are very delighted to hear you had a great stay at our beachfront resort. We are thrilled to hear you liked our services. We surely hope to see you back again soon! Warm Regards, The Palayana

8/10 Good

Sue, kuala lumpur

Liked: Staff & service, property conditions & facilities, room comfort
Low density, relaxing environment
Overall excellent staff & relaxing environment. Intimate environement for relaxing
Stayed 1 night in Jan 2018
Response from The Palayana on 29 Jan,2018
Dear Sue, Tankyou so much for taking time time to give us your feedback. We are delighted to hear that you had a woderful stay. We hope to see you again at our private beacfront resort. Warm Regards, The Palayana

2/10 Terrible

Osman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a joke of a hotel
Worst stay ever! Had to check out early and book elsewhere. Poor customer service, dirty room full of mosquitos and the room had a terrible smell. Avoid this place. Stay at the Dusit Thani Hua Hin for about the same price.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palayana
Fantastic trip, lovely hotel with very friendly and helpful staff
Stayed 3 nights in Dec 2017
Response from Hanna on 15 Jan,2018
Dear Guest, Thanks a lot for your wonderful feedback. We are delighted to hear you had a wonderful trip. Have a nce day, Palayana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff, really good restaurent. Highly recommended
Stayed 6 nights in Sep 2017

6/10 Okay

john , london

Liked: Cleanliness, property conditions & facilities, room comfort
Lovey hotel. The extra charges are a rip off
Loved the hotel. Just made the mistake of taking our son with us. Booked for 3 and all accepted but arrived to be told I had to pay for extra breakfast as booking only included 2 people - booking said 3 and that if we wanted a trolley bed it extra charge. Then get to the room and only 2 towels etc. To be honest just can't recommend this place.
Stayed 3 nights in Aug 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, bad location.
Quiet, peaceful but a bit out of the way from central Hui Hin which we could have lived with had location been better. Room: amazing space in family suite, staff very, very helpful, breakfast v. nice but area and beach left a bit to be desired. Beach had 100+ jellyfish plus some sort of sewage flowing into it just beside the hotel. Not pleasant at all, beach unusable. Obviously this isn't the fault of the staff. Place is spotless but a little atmosphereless. We sat by pool one day and virtually had it to ourselves. You have to hire a car if you stay here. Lovely boutique hotel but wrong location for us.
Stayed 3 nights in Jul 2017
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at The Palayana Hua Hin. A 5 stars boutique resort in Cha am/Hua Hin. We do hope that you travel to Cha am/Hua Hin, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. Hotel Management, The Palayana Hua Hin

10/10 Excellent

nutthaphob, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experiance at the Palayana
I stayed for 1 night 2 days with my family in 3 bedroom villa which was very large and cosy. My kids enjoyed every bit of their stay and did swimming in the private pools. The rooms were clean and large and the homejeeping service was excellent. This boutique resort gave us privacy as well as 5 star experiance at a very noninal cost. Food was delicious and i liked lasagna and yum som o . All in all a wonderful experiance with family. Best place to relax
Response from Management Team on 9 Jan,2017
Dear Nutthaphob, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thank you very much.

2/10 Terrible

Amanda

I don’t recommend anyone to book this hotel
We were staying at The Palayanas for 7 days, in 4 of them it was a construction site. First they started to renovate so we couldn’t go down to the pool without going through a dark garage in the basement. There was obstacles on the ground so I injured myself . They renovated the men’s toilet so it couldn’t be used one day, they build up for a wedding two days with 25 men that worked nearby the pool so all the female guests were uncomfortable being there. And the day after that they started to renovate the grass. They gave us NO information before we got there or even when we checked in that this was going to happened that week. We talked to the manager everyday and everyday he promised us that this was the last day for any construction, wedding and so on. But everyday it was a new project going on. We wanted the money back so we could check in to a calm and relaxing hotel but we had prepaid the rooms and he said No. The only thing that he could do for us was to give us a 30% discount in the hotel restaurant and hotel bar which means we had to stay at the hotel to eat and drink to get something in “return” for this madness. Which means we get ZERO.
Stayed 7 nights in Jan 2024

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, room comfort
Rooms super nice and in good condition. The outdoor area was tired and boring. Not for a 5 star hotel. Service in the evening restaurant was slow, even though we were only 2 parties.
Stayed 2 nights in Jan 2024
Response from View on 19 Feb,2024
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our rooms to your liking. We’re sorry to hear that you found the outdoor area lacking and that the service in the evening restaurant was slow. We appreciate your feedback and will use it to improve our services. We hope to welcome you back in the future for a more enjoyable experience.

8/10 Good

KULWADEE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I extend this night because I love the place and the service in reception, housekeeping and all except the breakfast and the service there that I’ve mentioned in previous review. It should be improved.
Stayed 1 night in Dec 2023
Response from View on 15 Dec,2023
Dear valued guest,Thank you for your review. Your feedback is extremely valuable to our entire team, as we strive to improve our services with each and every stay. Thank you for your kind words regarding our hotel. However, we are very apologetic to learn that our breakfast and our service at the restaurant fell short of expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Regarding your concerns, we have addressed your points to the management to assure you that we are taking this seriously.Please feel free to reach out to us with any further comments or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

KULWADEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good and I am staying one more night. Only thing should be improved is breakfast and breakfast staff. They don't have service mind at all.
Stayed 2 nights in Dec 2023
Response from View on 15 Dec,2023
Dear valued guest,Thank you for your review. Your feedback is extremely valuable to our entire team, as we strive to improve our services with each and every stay. Thank you for your kind words regarding our hotel. However, we are very apologetic to learn that our breakfast and our service at the restaurant fell short of expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Regarding your concerns, we have addressed your points to the management to assure you that we are taking this seriously.Please feel free to reach out to us with any further comments or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

KI KI

Stayed 2 nights in Jun 2023
Response from View on 25 Jun,2023
Dear Khun Ki Ki,Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you and look forward to serving you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
K koyo
ไฟหน้าบ้านไม่ติด ไม่มีการตรวจเชคให้ก่อน ประตูห้องน้ำ และที่อาบน้ำ ไม่มีกลอน คนไทยอาจจะไม่ชิน
Stayed 3 nights in Apr 2023
Response from View on 7 May,2023
เรยนคณลกคาทเคารพขอบพระคณสำหรบความคดเหนของทาน ทางโรงแรมจะนำทกคำตชมของทานมาพฒนาการบรการของเราใหดยงๆขนไป และหวงเปนอยางยงวาทางโรงแรมจะมโอกาสไดตอนรบทานอกในภายหนาคะ

8/10 Good

Kongsak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ไฟหน้าห้องไม่ติด ประตูห้องน้ำสไตล์ตะวันตก ไม่มีกลอนปิดทั้งห้องอาบน้ำและห้องน้ำ อาจจะไม่ชินกับคนไทย 555
Stayed 3 nights in Apr 2023
Response from View on 7 May,2023
เรยนคณ Kongsakขอบพระคณสำหรบความคดเหนของทาน ทางโรงแรมจะนำทกคำตชมของทานมาพฒนาการบรการของเราใหดยงๆขนไป และหวงเปนอยางยงวาทางโรงแรมจะมโอกาสไดตอนรบทานอกในภายหนาคะ

6/10 Okay

Pui Ying

Travelled with group
Liked: Cleanliness, staff & service
環境是比較舒適, 但設施不足, 連spa及接駁車出大路也沒有, 比較不方便
Stayed 3 nights in Sep 2022
Response from View on 25 Sept,2022
We apologize for the problems and the inconveniences you have faced during your stay with us. We assure you that all the points in your feedback is duly noted and we will do our best to improve our services accordingly. At the same time we would like to thank you for giving us the opportunity to serve you and look forward to serving you in the future. We hope you will give us another chance!

8/10 Good

Sirin

Stayed 2 nights in May 2022
Response from View on 11 May,2022
Dear Khun Sirin, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.and look forward to serving you in the future. Best regards, The Palayana Hua Hin

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from View on 19 Dec,2021
Dear Khun Enrique, Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

10/10 Excellent

Anuphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักใหญ่ สะดวก สบาย โรงแรมอยู่ติดชายหาด เดินเล่นน้ำทะเลได้ เหมาะแก่การพักผ่อน
วิวชายหาด จากโรงแรม
Stayed 1 night in Nov 2020
Response from Suthasinee T. on 30 Nov,2020
เรียนคุณ Anuphan, ขอบพระคุณสำหรับความคิดเห็นของท่านเป็นอย่างสูงค่ะ โอกาสหน้าเชิญที่ เดอะ ปาลายานา อีกนะคะ :)

8/10 Good

Paweena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ทำเลดี มีชายหาด
Stayed 1 night in Jul 2020
Response from View on 6 Jul,2020
Dear Khun Paweena, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from View on 28 Feb,2020
Dear Valued guest, Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

10/10 Excellent

naoki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
これまでで一番のプールヴィラ
過去に何度かプールヴィラに泊まりましたが、ここまで広々として豪華な部屋は初めてでした。一階の寝室、バスルーム、シャワールームの広さも申し訳無い上、プールとテラスは二階にあり、広さ、ラグジュアリー感、リゾート感とも申し分無しでした。各階に大きめの冷蔵庫があり、プールサイドで飲む昼間のビール、夜のワインも最高でした。奥さんも大満足で、週末のプチ贅沢旅行にはちょうどいいのではないでしょうか。 唯一改善を期待したいのはホアヒン市街への送迎サービスの最終がホテル発17時、市街地発19時15分と早く、あと1時間遅ければ、プールも街ももっと楽しめて、皆さん喜ばれると思います。 とは言え、我が家には最高のホテルでしたー。
Stayed 2 nights in Feb 2020
Response from View on 12 Feb,2020
Dear Naoki, We are truly delighted that you had an amazing stay with us. we will do our best to improve our services accordingly. Thank you for taking your time to review our hotel and thank you for giving us a wonderful opportunity to serve you.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
無無無無無無無無無無無
Stayed 3 nights in Jan 2020
Response from View on 27 Jan,2020
Dear Valued guest, We apologize for the problems and the inconveniences you have faced during your stay with us. We assure you that all the points in your feedback is duly noted and we will do our best to improve our services accordingly. At the same time w e would like to thank you for giving us the opportunity to serve you and look forward to serving you in the future. We hope you will give us another chance!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is nicely situated albeit a bit far from town if you want to go shopping. It is a small luxury hotel with lots of friendly staff. The hotel could use some renovating touches. The gym was small and all equipment that was connected to electricity i.e. treadmill, bike or stair master were all broken or semi broken. The rooms were supernice inside, but some of the outdoor facilities needed some love. The only "bad" or not really great thing about the hotel was the food. The breakfast was very nice, but the Night time food was only ok and if you consider that it is a 5 star hotel and that there is very else to choose from at this location it is a bit of a problem. The prices for food and drink were OK, by European standars very affordable but by Thai standars quite expensive.
Stayed 4 nights in Jan 2020
Response from View on 13 Jan,2020
Dear Paul, Thank for your wonderfully detailed review. We really appreciate it! Our staff will be delighted to learn of your kind words. We are sorry to hear that our outdoor facilities and food did not live up to your expectations. However, rest assured, we will address your feedback and strive to do better in the future. We look forward to welcoming you back soon. Cheers!

2/10 Terrible

Makoto

Travelled with family
Disliked: Staff & service, property conditions & facilities
We’ve got money stolen by Pickpocket
We’ve tried hotel spa and had trouble at there. My wife brought 4000 B with small bag to spa room and ended up she’s got stolen her 4000B after the massage. She didn’t stopped by any place and met any body from our room to spa room in the hotel. We believe something happened during massage. We are very disappointed with the facility that any pick pockets exist. We filed the claim to hotel but they don’t trust us at all. They covered our massage fee but our money didn’t come back. This is our worst experience we’ve ever had before.
Stayed 3 nights in Dec 2019
Response from View on 13 Jan,2020
Dear Makoto, Thank you for taking the time to write this review. We are sorry to hear that you had a bad experience at our hotel. Please note that our offer for a police investigation is still valid and if you would like to investigate the case further, you can expect complete cooperation from our end, as we had explained before during your stay. We definitely don't want our guests to go through such an awful experience under any circumstances and therefore we will take every necessary action to solve and prevent such unacceptable situations from occuring in the future. Please feel free to contact us on this matter and we assure we will assist you in every way we can to resolve this issue.

6/10 Okay

Omee, Bangkok

ห้องพักสะอาด ใหญ่ แต่Amenity kit น้อยไปหน่อย ตัวรีสอร์ทร่มรื่น ติดทะเล สระน้ำใหญ่
Stayed 1 night in Oct 2019
Response from View on 11 Dec,2019
Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There is no doubt that this place was a nice five stars hotel when built. But now the stars are gone and it urgently needs some serious maintenance. Poor breakfast, food quality in general is low and the rooms are not cleaned well. The Spa is a small ugly massage room. The villas have a large private pool but the double bedrooms are not connected and too independent to be an option for a family with young children. Very kind personnel but the management is extremely unprofessional. Cross your fingers that you will not need it.
Stayed 10 nights in Aug 2019
Response from View on 19 Aug,2019
Dear Valued Customer, We apologize for the problems and the inconveniences you have faced during your stay with us. We assure you that all the points in your feedback is duly noted and we will do our best to improve our services accordingly. At the same time we would like to thank you for giving us the opportunity to serve you and look forward to serving you in the future. We hope you will give us another chance!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from View on 13 Aug,2019
We are truly delighted that you had an amazing stay with us and we are looking forward to do something very special for you the next time you visit. thank you :)