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"All staff very friendly service excellent room clean and spacious overlooking canal spa and pool was great"

"The hotel was very clean and comfortable. An easy walk from the city centre and the city walls were accessible from across the road. Th hotel was quiet and had friendly reception staff. Room was a standard and was very comfortable for my stay "

"3 oclock check in No lifts for upper rooms...luggage at least? Loved the ambience and history"

"Exceptional. A really great hotel. "

"Nice hotel in a great location for Chester shopping."

"Hotel staff very friendly and efficient. Hotel very clean and comfortable. In an excellent location."

"Lovely hotel, stayed for 2 nights as 2 adults and 1 toddler. The staff wers pleasant and helpful from the moment we arrived. Room was clean and had eveyrhing you need. Hotel is in a great location, 10 minute drive to the city centre or 10 minute drive to Chester zoo. Will definitely stay again when next visiting the city"

"Every staff member was so helpful and courteous. The room was lovely."

"Overall I loved this hotel and most of the staff were amazing, particularly the doormen and breakfast staff. However, the reception staff could definitely have been friendlier, more welcoming and less robotic on arrival. "