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Reviews of The Palm Garden Hotel

3 out of 5
The Palm Garden Hotel
375/1Pho Khun Road Soi 8, Chiang Rai, Chiang Rai

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 57 reviews" "
Rating 8 - Good. 24 out of 57 reviews" "
Rating 6 - Okay. 14 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The towel smellls. Leaking faucet . Room cleanup poor. WiFi only worked for two nights. Price is too high for the condition of the hotel
Stayed 3 nights in Dec 2018

2/10 Terrible

Carolyn

Disliked: Room comfort
Unless you are a heavy sleeper, pass on this hotel
This was one of the noisiest hotels I've ever stayed in. I made the mistake of paying in advance, and really regretted it because I felt forced to book another hotel the 2nd night, even though I'd paid for this place. The walls are very thin and the hallways are echo every voice loudly. My room was right on the stairwell and I could hear people walking up and down the stairs and talking loudly until late at night. I asked for a change of room to get away from the stairs but the hotel employee refused to move my room. To make matters worse, the hotel employees did not enforce any kind of quiet hours policy, guests were allowed to bang on each other's doors and talk loudly in the hall until quite late. To make everything worse, the hotel seems to be near a shooting range, as I was woken up around 8 am by the sounds of guns going off. I usually don't leave negative comments but this place was terrible.
Stayed 2 nights in Jan 2018

4/10 Poor

Brian, New Zealand

Disliked: Cleanliness, property conditions & facilities
Was too far out of city
The staff were friendly enough but found it difficult to understand our English. Probably our fault for not doing enough research on the vacinity of hotel. Breakfast pretty mediocre
Stayed 2 nights in Dec 2017

6/10 Okay

Adam, Melbourne, Australia

Liked: Staff & service
There is a reason why it is only $25 per night
This used to be a really nice hotel. Now it is a bit tired and in need of a touch up. For $25 per night it is probably good value. However the wifi was a little unreliable. No breakfast. No daily housekeeping / fresh towels (although I would assume they would have provided if we had asked.) It is clean enough. The air con works. The bed was typical Thai (firmer than I prefer). But I can live with that. Would I recommend? Yes I would because it's cheap, I have stated in worse and we only slept in the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad place
Good place but bit far from town if want to go night Biszarae shopping etc

6/10 Okay

Suwit, Bangkok Thailand

Liked: Room comfort
10 mins. drive to town. A reception was nice.
It's a comfort hotel between a Town and Airport, If you have a private trip and rent a self drive rent car,you'll get to any destination easily.

6/10 Okay

pomaoon, bkk

Liked: Cleanliness, staff & service
Close to the airport, easy to go everywhere
Difficult to find the entrance because it locates in the tiny street but the sign is easily to see

10/10 Excellent

|John & Ka Tae, Nong Khai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Easy
The Hotel was near to the airport ,the rooms were very clean , everything you need in a hotel and the staff very friendly,Breakfast was good....We had the Thai Breakfst and very reasonably priced.

8/10 Good

Verified traveller

Liked: Cleanliness
Small hotel surrounded by rice paddies.
Need tuk tuk to get to town. This is a small hotel frequented by Thai people who overnight there on their way somewhere else.

10/10 Excellent

David, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Hotel
Great budget hotel, relatively new nice and clean and friendly helpful staff. Only criticism was that it is described as close to all Chiang Rai's attractions when actually it is a good mile away from these and a Taxi needed to travel into town and although this is easily arranged for 90 baht by hotel reception it's not the impression given by the description on the website. All in all though a great stay ensured by great staff.

8/10 Good

Don 1, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of town
The only problem is that it is too far from the city centre. It costs 100 baht each way to the city. Also, there is no pool. Otherwise very good

6/10 Okay

soebhag

Disliked: Cleanliness, property conditions & facilities, room comfort
not worth it
old hotel, bad rom, bad location, bad bad bad

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The location is a bit out of town area (within small factory area) where taxi has to be called in order for guests to go elsewhere. No lift - better ask for ground room. What are lacking are made up by the good hotel services and nice buffet breaksfast.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, questionable security
Nice comfortable bungalows in a pleasant garden setting with a fantastically attentive staff. We were a bit concerned about the security of the room, as the sliding doors locked together, but they could be slid to one side to allow entry by a small person. We were assured it was not a problem. At least there was a safe in the room.

10/10 Excellent

Kevin, Caloundra QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT VALUE
From arrival to departure, we were treated as special people. The resturant was well appointed and the food was equal to any restaurant in Chiang Rai.

10/10 Excellent

LarryL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
The Palm Garden is a basic hotel at reasonable rates. The room was good sized and it had a king sized bed. The bed was hard, but surprisingly comfortable to sleep on. The manager is American and his Thai wife is fluent in English. Other staff have limited English skills, but they will go out of their way to be helpful. Everyone is friendly. The restaurant food was better then the food in town and reasonably priced. The hotel is away from the center of town in a quiet neighborhood, which was a treat compared to other hotels. A one way ride to town costs 80 Baht, about $2.66 US. I would stay here again and recommend this hotel to othes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Simple, spotlessly clean, friendly and comfortable are the words to describe the Palm Garden. I imagine the few palm trees planted in the front entrance/car park are responsible for the name of this hotel but there is no garden to speak of. But it was the quietest accommodation I could find in my research and I'm rather glad that it is a 10min tuk-tuk ride from the town centre as it is far too hectic and noisy there for my liking. The tuk-tuk journey is fun anyway and costs only 80 baht. Free Wifi is available in the hotel lobby and I had reception in our ground floor room. The only disadvantage to the ground floor is that noisy guests arriving can wake you up as the place is tiled from wall to wall making the acoustics very loud. Our room had a TV, mini-fridge with water, wardrobe etc. It is true that the showers have those little heaters which means the water is never actually hot, but warm enough in these temperatures. We were able to borrow a hairdryer from reception. The air-conditioning in our room was too cold to be kept on at night, but then again in December the evenings are cool so wasn't necessary. In the building opposite is a little restaurant that belongs to the hotel. Breakfast is a simple but sufficient buffet. We had nice Thai food for dinner here but some western food is also.

8/10 Good

JJ

Liked: Cleanliness, staff & service, room comfort
Definitely a good Stay
It was a great location as it is within a 5-10 minute drive from the center of town. I am not just saying this, but the food at the hotel restaurant was probably the best Thai food we had in our entire 2 week stay throughout Thailand!!! Their tours were a bit expensive in comparison to what we were able to get. Since Chiang Rai is a bit smaller you can be like us and rent a tuc tuc or taxi for the day that takes you everywhere you want to go. It's not the cheapest option, but we definitely saved a lot of baht instead of booking with the hotel. You can actually ask the guy who does the hotel tours to tell you how to get to everything and he is absolutely helpful. He even drew us a map for us to know what points of interest to look for when going different places. The room itself wasn't anything special and they only have a small curtain covering the shower area, but it's a good deal for the price. I would definitely recommend this hotel to anyone going to Chiang Rai.

10/10 Excellent

Charles K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel But a Little Far From Centre
The hotel is on the eastern edge of town and is about a 20 minute walk to the centre of Chiang Rai. If you don't mind walking or catching a ride into town, this is an excellent hotel. The staff were very nice, the room was clean and well kept. I was the only person staying there (low season) and they still made a full buffet breakfast. It was very quiet at night. I'd stay here again, no questions.

10/10 Excellent

Chris, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
It's like a four-star hotel with two-star prices. The front desk people will get you whatever you need by calling their connections within the city and not charging you a dime extra; they just do it as a service for you. The actual hotel is very basic but the rooms are good size and clean. The husband and wife managers are absolutely charming. I thoroughly enjoyed my stay.

8/10 Good

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Tree...where nothing is too much trouble
From the welcome from to the staff, all fluent in English,to the hire of the motorbike,to the food to the location and price.Yeah,its worth it.Thanks guys

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel, a little out of the way
Overall the hotel was clean, simple, and had a decent breakfast buffet. The staff was helpful and friendly. My only complaints were: 1) They use those in-shower water heaters that are all over Southeast Asia - these only yield lukewarm water leaving me quite unsatisfied with my showers; 2) the location wasn't walking distance to the night market - which is pretty much the main attraction of town. However, I must caveat my complaints by saying that most of the hotels I stayed at in Cambodia & Laos used these in-shower heaters, and the location is super close to the airport (15 minutes), and a short 20 baht tuk tuk ride to the night market.

10/10 Excellent

Val - Retired, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
We were very happy with this 3 star hotel which was far above our expectations. The staff could not have been more helpful and the owner Tim was very helpful in planning transport and suitable trips for our needs. The hotel was very well cared for and although a short tuk tuk drive from the City was handy to all tour locations. We were treated like family and the tariff was really good. Several nights we ate in the restaurant which provided excellent, well priced food. More people should hear about this hotel.

8/10 Good

Pam, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
This hotel had the best customer service team I have ever experienced. They couldn't do enough for us. The rooms are clean if a little old but still comfortable. The breakfast was very nice with a mixture of Thai and Western cuisine. 85 baht for a tuktuk into Chiang Rail. Would definitely stay there again. Good value for money.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

8/10 Good

Richard, Henley on Thames UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff Friendly Owners
The hotel is close to the airport but a little out of town, having said that a tuk tuk to town is 80bht and the Travel desk has a good service. We did a one day tour and were pleased with the content. Overall an enjoyable stay.

10/10 Excellent

Andrew, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Chiang Rai
I booked this hotel for two nights and liked it so much that I booked it for another day. The staff is courteous, conscientious and very helpful. The hotel is less than five years old and is clean. The breakfast is free and very good. Highly recommend this hotel.

10/10 Excellent

Antonina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner un peu pauvre, très limité en choix
Stayed 1 night in Jan 2023

6/10 Okay

uttaya

Liked: Cleanliness, property conditions & facilities, room comfort
Petit déjeuner service minimum: on reste à sa faim
L'hôtel est calme, mais il faut un tuk tuk ou taxi pour aller au centre ville. La chambre est spacieux et le confort satisfaisant. La seule chose qui m'a déçu était le petit déjeuner gratuit qui consistait de tranches de pain, thé ou café et confiture et rien de plus en self service.
Stayed 2 nights in Jan 2023

6/10 Okay

Eung

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

aaaiaaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ที่พักในเมื่องเชียงราย
เดินทางสะดวก ปลอดภัย
Stayed 1 night in Dec 2017

8/10 Good

SUPAPORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Somchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
การบริการอยู่ในขั้นดี สิ่งแวดล้อมเงียบร่มเย็น เช้าๆ อากาศดีมากครับ ผมออกไปวิ่งทุกวัน เหมาะมาก การเข้าเมืองก็ไม่ไกล ถือว่าดีครับ

8/10 Good

Dirk, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel für einen Zwischenstop
Praktisches und günstiges Hotel für die Durchreise ohne große Ansprüche.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักเสียงดัง
ห้องพักแคบไม่สมกับการรีวิวให้ดู ห้องพักเสียงดังไม่เก็บเสียงได้ยินเสียงห้องข้างๆดังมาก

8/10 Good

Kemkanit, San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมดีค่ะ
สะดวกสบายแต่ต้องขับรถไปนะคะ อาหารอร่อย สะอาดดีค่ะ เจ้าหน้าที่บรืการดีมากค่ะ

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a pleasant journey in this hotel which is really nice regarding the price! It is a little bit far from downtown if you didn t plan to rent a motorbike or a car. Anyway, the hotel wille be pleased to call you taxi which are very cheap there!

8/10 Good

Karl Chr Huldgaard, Sonderborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellets beliggenhed er et minus
Et acceptabelt hotel med god service. Ligger desværre lidt uden for centrum.

4/10 Poor

Maren, Norge

Liked: Cleanliness, staff & service, room comfort
langt unna alt
Kun for en natt. Fint hotell, men langt fra sentrum. Hotellfrokosten var ikke noe særlig å skryte av. Hjelpsom og hyggelig betjening.

6/10 Okay

SammyChoi, HongKong

Liked: Staff & service
早餐極簡單
酒店很陳舊，但有停車位提供，早餐極為簡單，沒有選擇，但租金低廉，可接受

8/10 Good

liliy, smr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
พนักงานน่ารักมากทุกคน,อาหารอร่อย
มีคืนหนึ่งวันที่29เมษายนกลับจากไปดูแสงสีที่หอนาฬิกา ประมาณ08.40น.ฝนตกไฟฟ้าดับทั้งโรงแรม/ที่ห้องอาบน้ำกันหมดแต่ห้องพี่สาวกับพี่เขยรีบอาบน้ำในความมืดกันได้ลุ้นว่าน้ำจะหยุดไหลก่อนอาบเสร็จไหม?

8/10 Good

นก, กรุงเทพ

Liked: Room comfort
ห้องอาหารเช้า บริการดี
ไปพักช่วงสงกรานต์ แม่ครัวลาหยุด แต่น้องที่อยู่ที่ห้องอาหาร เช้า บริการ อาหารเช้าได้ดี และอร่อย ทุกวัน

6/10 Okay

りゅう, 日本

Liked: Staff & service, room comfort
チェンライバスステーションから五分の、長閑な田んぼの中にある。
ホテルは、国道から１００メートルほど入り込んでいるので、車の音もない、長閑なホテル。スイートは広くてゆったりできる。受付に飲み物なども販売している。足がないと身動きは取れないと思う。

2/10 Terrible

José Luis, España

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin agua caliente ni ascensor ni hacen las habitac
Una mala experiencia. No hacen las habitaciones, no hay agua caliente ni ascensor. El desayuno es pésimo y está frío. Por si esto fuese poco, a pesar de estar alejado del centro (en contra de lo que se dice en la propaganda) es muy ruidoso. Los alrededores parecen un estercolero. El servicio es pésimo y por la noche ponían música en la recepción que se oía en todo el hotel.

6/10 Okay

พรทิพย์, กรุงเทพฯ/ประเทศไทย

Liked: Cleanliness, staff & service, property conditions & facilities
โรงแรมเล็ก ห้องนอนสะอาด
พักห้องชั้นล่างด้านทางเข้าซึ่งเป็นลานจอดรถ ไม่มีความเป็นส่วนตัว เปิดหน้าต่างก็เจอกับรถที่จอดแค่เอื้อม ห้องอาหารอยู่ฝั่งตรงข้ามกับห้องพักต้องเดินข้ามลานจอดรถ ไม่มีสวนหรือต้นไม้ให้ความร่มรื่น เหมาะสำหรับรีบมาแล้วก็รีบไป แต่ห้องพักสะอาด

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องน้ำแคบมาก + ห้องพักก็อึดอัด

10/10 Excellent

titice, antibes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
au calme, légèrement excentré
très bon rapport qualité/prix, hotel situé à l'extérieur de Chang Rai ce qui lui permet d'être au calme, chambres très propres, petit déjeuner correct, rien à redire

8/10 Good

Sombrijn Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très calme
6 jours à Chiang Rai au Palm Garden, réceptionnistes à votre écoute, belle chambre très calme, frigo avec eau gratuite, clim, TV, accessoires de bain, changement des draps et serviettes chaque jour, wifi dans la chambre, .... . Le buffet petits déjeuner offre un très grand choix avec des plats thaïes et européens. Les repas pris au resto sont corrects. Seul bémol, un peu loin du centre, location de moto sur demande (un peu chère) mais nécessaire.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
Esta bastante bien para el precio que hemos pagado