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No help in an emergency situation when needed,Was double booked and tried to cancel this hotels reservation but according to their very “strict”policy they kept the money even though I could not get there since my flight had changed and I had to leave Chicago to Dallas earlier.I did call them but was told it was booked by a third party and they needed to cancel the reservation,not me who’s name it was under.
Bed sagged in middle and squeaked and
appeared to be broken under bed. Next room appeared to be having a party for 2 nights in a row. Sounded like people having sex and door slammed about 2;30 am
We left without staying our last night
I think we lost money for that night. It was a 3rd party booking.
The reception staff, Vicky and Andy were great, very friendly and helpful. They have a great restaurant attached which does all home made meals. On my list as one to return to next time I visit Chicago.
we have no idea what you are talking about... If you had a issue did you come to front desk..i see no mention of any issues with your room Thank you for staying with uswe appreicate you and your stay
8/10 Good
Fiona, Golden
18 Apr,2024
Fiona
Stayed 1 night in Apr 2024
Response from super8 on 9 May,2024
Fiona,Thank you for taking the time to rate our hotel,,,Im so pleased you were happy with your staywe appreciate you and staying with us
2/10 Terrible
Delfonick, Bellwood
14 Apr,2024
Bed bugs
Delfonick
Stayed 1 night in Apr 2024
Response from super8 on 15 Apr,2024
Upon inspection of the room in question WE FOUND NO Bed bugs..we always inspect rooms ...did you come to front desk prior to writiing this? All hotels have the right to inspect rooms that people say is a problem before any guest writes a review...
8/10 Good
Heather
Travelled with family and small children
1 Apr,2024
Liked: Staff & service, amenities
Staff was very helpful and friendly. Price of the stay was reasonable. Parking was easy. The only problem was our blankets, sheets and pillows looked dirty.
Heather
Stayed 1 night in Mar 2024
Response from super8 on 2 Apr,2024
Thank you for staying with usIm saddened to hear about this,I wish you would have told the front desk about this we would have corrected this for you
8/10 Good
D-imalonda
29 Mar,2024
Liked: Cleanliness, staff & service
Nothing special.
D-imalonda
Stayed 1 night in Mar 2024
Response from Management. on 30 Mar,2024
Thank you for staying with us. Hope to see you soon again.
2/10 Terrible
Leah
17 Mar,2024
Leah
Stayed 1 night in Mar 2024
Response from super8 on 8 Apr,2024
Dear Leah,Im so sorry but we have no idea what is wrong or we would have fixed it right away...You didnt give a chance ... We never want a guest to go away unhappy
10/10 Excellent
Sabrina
18 Feb,2024
Sabrina
Stayed 1 night in Feb 2024
Response from Management. on 30 Mar,2024
We are very happy to hear that you had great stay.
Thank you for coming back again and again to stay here with us.Its always a pleasure to see returning guests... Im sure Andy will be happy to see your review also.We look forward to your next stay.
6/10 Okay
Sonia
30 Jan,2024
Disliked: Cleanliness, staff & service
Sonia
Stayed 1 night in Jan 2024
Response from super8 on 31 Jan,2024
Thank you for rating our hotel, We appreciate you and your stay
We stay at this Super8 often. Always very happy with our stay. Rooms are clean so are bathrooms. Front desk agents are very welcoming and helpful. We like the Victoria restaurant next door .We are definitely will be back.!
Maria
Stayed 1 night in Jan 2024
Response from super8 on 24 Jan,2024
Maria,Thank you for your rave review.We here at Super8 appreciate you and your stay here. Thank you for coming back again and again,,,,Victoria's is happy that you love their food also.We will always welcome you with open arms.
8/10 Good
Justin
20 Jan,2024
Liked: Staff & service
Justin
Stayed 1 night in Jan 2024
Response from super8 on 24 Jan,2024
thank you for staying with us...We appreciate you and your stay .
6/10 Okay
Sudhanshu
18 Jan,2024
Sudhanshu
Stayed 1 night in Nov 2023
Response from super8 on 12 Mar,2024
Thank you for staying with uswe appreciate you and your stay here with us.
Very nice clean hotel with friendly service .Spotless bathroom with fresh smell. Housekeeping doing great job.
Will definitely come back soon.
Maria
Stayed 1 night in Jan 2024
Response from super8 on 16 Jan,2024
Maria,Thank you for taking the time to review and our hotelIt was our pleasure to have you as a guestI will let our housekeepers know what it meant to have a clean room to come to .. We appreciate you and your stay. Hope to see you in the near future
10/10 Excellent
Kevin
11 Jan,2024
Liked: Amenities
Room clean & smelled clean too big plus in my book
Bed was clean smelling and crisp comfortable.
Check in was terrific
Had a great nights sleep
Will definitely stay again when in the area
This will be my go to hotel
Great job Super8northlake
Kevin
Stayed 1 night in Jan 2024
Response from super8 on 16 Jan,2024
KevinThank you for taking the time to review our hotelWe appreciate everything you wrote and told us about your stay.. It means the world to us when guests are happy with their stayWe look forward to seeing you when your in the area again.
10/10 Excellent
John
Travelled with partner
1 Dec,2023
Liked: Amenities
Wow great customer service. Rooms smelled fresh and clean, nice to walk in with a smiling face awaiting to check us in. Will stay here again when in the area
Stores within walking distance. Plus shopping TJ max , Burlington coat factory … grocery huge store .. that place has everything
Just a all around great clean place to stay
John
Stayed 1 night in Nov 2023
Response from super8 on 10 Jan,2024
Thank you for staying with us and for your rave review, it means the world to us hope to see again very soon
Very clean hotel. Great front desk agents. Very nice decorated for Christmas . Love the Victoria restaurant adjacent to the hotel .Will be back !!
Maria
Stayed 1 night in Nov 2023
Response from super8 on 28 Nov,2023
Dear MariaThank you for the rave review. We here at Super8 Northlake appreciate you and your stay. We do take pride in our clean hotel, staff & the restaurant. We will welcome you with open arms.Thank you again.
Overall stay was ok, please keep in mind that airport shuttle is free only for check in and check out. If u need to go to airport for anything else they will charge you $ 10 one way.
Varghese
Stayed 5 nights in Oct 2023
Response from super8 on 10 Nov,2023
Yes our airport shuttle is for only arrival & departure If you need to go to the blur line which is the "el" service or subway there will be a extra charge as stated on airport shuttle sheet at the front desk
2/10 Terrible
Martin
27 Oct,2023
Disliked: Cleanliness
There’s bed bugs in the rooms
Martin
Stayed 1 night in Oct 2023
Response from super8 on 27 Oct,2023
MartinYou never came to front desk to say anything.as any hotel would say you need to verify this before putting this out on social media to declarewe would have inspected the room ... so in the hotels defense this is a false accusation.
8/10 Good
Charles
24 Oct,2023
Charles
Stayed 1 night in Oct 2023
Response from super8 on 25 Oct,2023
Thank you for staying with us we appreciate you and your stay
Thank you for staying with us We are happy you liked your stay look forward to your next stay with us
2/10 Terrible
Amanda
13 Oct,2023
Amanda
Stayed 1 night in Oct 2023
Response from super8 on 10 Nov,2023
AmandaI wish i knew what was wrong...did you call front desk or did you tell anyone at the front desk? we cannot fix what we don't know.. I wish people would ask first before writing a review or state that they didn't tell anyone at the property before leaving a reviewnot fair to the hotels
Mohamad,Thank you so much for taking the time to let us know you enjoyed your stay and we were easy access to everything around us here.We appreciate you and your stay
2/10 Terrible
ana m jaquez
6 Sept,2023
Liked: Property conditions & facilities
ana m jaquez
Stayed 1 night in Sep 2023
Response from super8 on 8 Sept,2023
Im sorry you didnt have a good stay.But nothing was reported to us by you until nowPlease be fair to yourself and us, we could have done alot of things to make your stay Super!
8/10 Good
Breanna
4 Sept,2023
Liked: Cleanliness, staff & service
Nice
Breanna
Stayed 2 nights in Sep 2023
Response from super8 on 13 Sept,2023
BreannaThank you we are happy that you were happystaying with us..We appreicate you and your stay
10/10 Excellent
Maria Antonieta
3 Sept,2023
Liked: Staff & service
I like to complement the service we received from the front desk person , on our visit on Aug 15
Maria Antonieta
Stayed 1 night in Aug 2023
Response from super8 on 13 Sept,2023
Thank you so much for letting us know we did a great job... We appreciate you and your stay
The staff at the dront desk was very friendly but, room 225 smells like cat piss. The hallways smell. You get what you pay for at the same time
Vincent
Stayed 1 night in Aug 2023
Response from super8northlake on 29 Aug,2023
Dear Vincent,I understand that we put you in another room that you were very pleased with, im sorry you didnt metion that in your review, im very sorry you encountered this in the 1st place but we did make better... Thank you for your stay & we appreciate you
staff is so amazing...friendly, helpful, customer service oriented! room was beautiful, clean, perfect for my needs which was spending the night and moving on!!
jamie
Stayed 1 night in Aug 2023
Response from super8northlake on 29 Aug,2023
JamieThank you for the rave reviewyour stay and you mean the world to usif they is no you their is no usso Thanks a million
How can i respond to this when you didnt tell us what is wrong? I cant correct a issue when you leave a message/review like this. I cant even contact you because you left us no way to contact you. If you did this just to put it out there so others can see if not fair or right to us or to you. thank you for staying with usWe do appreciate every guests stay regardlessjust wish you would give us a way to reach you
Thank you for taking the time to rate and review our hotelIt really means the world to usThank you for your stay we DO appreciate you
6/10 Okay
nicholas
1 Aug,2023
Good luck getting a shuttle
nicholas
Stayed 1 night in Jul 2023
Response from super8northlake on 29 Aug,2023
Nicholas,There is no luck involved ...All anyone has to do is please let us know per instructions on web page which no one reads ....is call the hotel prior to your arrival date so we can make sure we have a driver available, plus make sure its within our shutlle times.. Thank you
4/10 Poor
Jesus
Travelled with family
31 Jul,2023
Liked: Cleanliness
shuttle service
electric outlets were in bad shape. it said shuttle service from the airport. when I arrived I was told shuttle stopped at 10 pm so I had to pay a taxi!
Jesus
Stayed 1 night in Jul 2023
Response from super8northlake on 29 Aug,2023
Jesus,Our shuttle hours are posted on the web site you booked but no one ever reads them...It also states to please call the hotel prior to arrival, at that point we could have informed you of our shuttle hours also,
Thank you for letting us know your stay was okWe appreciate you and your stay here with us
4/10 Poor
James
18 Jul,2023
Disliked: Property conditions & facilities
James
Stayed 1 night in Jul 2023
Response from super8northlake on 30 Aug,2023
JamesI wish you could have said something to us so we could have done something to make your stay betteralways speak with front desk we never want anyone to think we dont care about our guests
10/10 Excellent
Pavel
7 Jul,2023
Pavel
Stayed 1 night in Jul 2023
Response from super8northlake on 30 Aug,2023
PavelThank you for taking the time to rate our hotelWe appreciate your stay
Overall this place was awful. Everything was broken and dirty the room smelled so bad it seeped into our clothes. One of the staff decided to stand directly next to our open window and smoke and watch loud videos in the middle of the night.
Angela
Stayed 2 nights in Jul 2023
Response from super8northlake on 30 Aug,2023
Angela,I wish you would have talked to the front desk about this matterthank you for your stay
6/10 Okay
Charlene
Travelled with family, Business traveller
1 Jul,2023
Disliked: Property conditions & facilities
They are trying to be Wyndham quality, but this is an Old property that has been neglected. carpeting was old and dingy and wet in several areas. Mattress was on its last legs - some Very Heavy people have used it often. No services. We checked out early because our business had concluded, but the property didn't make us want to stay.
Charlene
Stayed 3 nights in Jun 2023
Response from S8 on 2 Jul,2023
Thank you for your comments. Hotel is in process of remodeling. We appreciate your business.