Hotels in Colonia San Gervasio

"pools were beautiful with every pool having swim up drink service. we went there for the beach. couldn't use the beach because of all the seaweed, I guess it's called sargasm,"

"The property was beautiful. If I could change anything though, it would be the service from the staff. "

"Best vacation ever"

"My boyfriend and I had a great time here. The resort overall was very nice, although the room was definitely dated and felt a bit musty. We enjoyed the pickleball courts and the ocean pool. Unfortunately the resort was fully booked during our visit so the pools and beach were very busy. The ocean pool was a nice escape as it was adults only and more quiet. The food was good, our favourite was the Mexican restaurant and the taco bar. We loved the nature and animals and had an amazing time overall!"

"We decided to celebrate our wedding anniversary at Hotel Xcaret Arte. We received to fill out the list of activities, and we did it, we said the reason to visit this hotel. The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say "Happy anniversary" or something, but nothing. For me I do not care, but for my wife is a big deal. We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed. We have a picture where we celebrate with a piece of cake our anniversary each but not this time. I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much. And we left a Tip to the Waitress for nothing. And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have. "

"Services are awesome and the staffs are professional. Well trained. The food qualities are great especially dinner but the regular buffet is horrible low quality and not much selections, 3 Star rating. Cafe was okay, 3.5 Star rating."

"Clean room, air conditioning was incredible. The food was actually really good for a resort. But for me the best thing about this was the staff. The staff would make me rebook a trip soon, everyone was super helpful and beyond polite."

"really nice pool, foods, staffs"

"This resort is big but feels small once you find your spot. Staff were so helpful and friendly. Resort is clean and rooms are huge. Only slight drawback was the seaweed at the beach but not much anyone can do about that!"