Shangri-La Hotels and Resorts, Connaught Place hotels

"Extremely helpful staff."

"Rooms are clean but staff was ok not great breakfast was so sonar service my husband said good"

"Good"

"The hotel benefits from a fairly good location; however, it is somewhat isolated, with no nearby shops or restaurants within easy walking distance. Due to that, guests are largely dependent on the hotel’s in-house dining options or in-room dining services. Unfortunately, the pricing reflects this lack of external alternatives and feels excessively high- for instance, a simple cup of tea was priced at 700 via in-room dining. On one occasion, when I ordered food through Swiggy, the staff requested my room number before allowing the delivery inside the premises, which seemed unnecessary and somewhat intrusive. The bathroom facilities could also use improvement. Despite the shower door being closed, water tended to leak out onto the bathroom floor, indicating poor design or maintenance. During check-in, I was informed that I had been upgraded to a newly renovated room; however, the room did not feel noticeably different or upgraded in any meaningful way. This gave the impression that the “upgrade” was more of a gesture than a tangible enhancement. On a positive note, the check-in process was smooth and efficient, and the checkout experience was acceptable, though not particularly noteworthy."

"Breakfast is good. "

"This was one of the worst hotel experiences I’ve had, mainly due to extremely poor service and unprofessional staff. The check-in process was unnecessarily delayed and frustrating. The staff seemed confused and lacked basic knowledge of the procedure, which caused avoidable delays. Instead of a smooth and welcoming start, it turned into a stressful experience. The check-out process was no better. Again, the staff appeared untrained and unable to handle even routine procedures efficiently. It felt like there was no proper system in place, and guests are left to deal with the consequences of poor management and lack of training. Overall, the service standards are far below expectations. A hotel should ensure that its staff is well-trained to handle basic operations like check-in and check-out, but that is clearly missing here."

"For a prop"

"First they could not find my reservation. But then suddenly discovered it. Except that event everything else was smooth."

"Nice views, lovely spa facilities. Enjoyed the Horizon Lounge. Great breakfast spread but can be a wait to get in"