8/10 Good
PETER, Manchester
Travelled with group
4 Jun,2023
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great 2-night stay. It’s a lovely, quiet, oasis in a crazy city. The staff were great and the room was very comfortable. But there are a few areas which could be improved.
Wi-Fi is very poor. It’s 2023 - hotels of this calibre should not be punishing guests with throttled speed unless they pay for Wi-Fi. This was a thing maybe 15 years ago but it was a surprise to find it still happening here.
Buffet breakfast was excellent overall but:
Multigrain bread stale both mornings
Cheese cut so thinly it was totally shrivelled
No one offered us eggs at our first breakfast
Dinner in the Curzon Room was great. Calvary Bar was a bit sad. Bland decor/lighting and zero atmosphere. Felt more like a railway waiting room than a bar in a 5-star hotel.
Room:
Aircon very noisy
Bath water not so hot on first night
Nescafé and powdered milk is a bit of a poor offering
Pool is fantastic. Great size and perfect temperature, but:
No Cointreau for cocktails (I wanted a margarita)
Drinks service took forever on first day
Room service got our order wrong. We were sent veg noodles and chicken with ginger & scallion. We actually ordered chicken noodles and shrimp with ginger & scallion. However, the food was delicious and we were hungry so we didn’t say anything at the time.
One final note - I spent half an hour completing an online questionnaire for the hotel but it wouldn’t let me submit it at the end so all the information was lost.
PETER
Stayed 2 nights in Jun 2023