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Reviews of City of Dreams - Morpheus

5 out of 5
City of Dreams - Morpheus
Estrada do Istmo, Cotai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 128 reviews" "
Rating 8 - Good. 19 out of 128 reviews" "
Rating 6 - Okay. 7 out of 128 reviews" "
Rating 4 - Poor. 1 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wan Yue Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Suzanne C. on 28 Jul,2021
Dear Wan Yue Erika, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

YI WEN

Stayed 1 night in Jan 2021
Response from Suzanne C. on 17 Jan,2021
Dear YI WEN, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Jiawen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Suzanne C. on 14 Oct,2020
Dear Jiawen, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

8/10 Good

J

Stayed 1 night in Aug 2020
Response from Suzanne C. on 22 Sept,2020
Dear J, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

YI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfy bed sheets,
Stayed 2 nights in Dec 2019
Response from Suzanne C. on 26 Dec,2019
Dear YI, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that our Morpheus service and comfortable bed sheets have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Dennis Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
It is truly a great hotel.
Stayed 1 night in Sep 2019
Response from Suzanne C. on 23 Sept,2019
Dear Dennis Milton, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that the whole hotel experience left you a delightful impression, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

4/10 Poor

Bull, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waiting at checking in. Room not ready at 14:00. No taxi outside lobby, long wait time.
Stayed 1 night in Aug 2019
Response from Suzanne C. on 12 Aug,2019
Dear Bull, Thank you for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are sorry to read that the check-in process as well as transportation at our driveway was not up to your expectations. We have already shared your valuable feedback with our Management Team and we appreciate your feedback that allows us to make further improvement on our shortfalls. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Suzanne C. on 8 Aug,2019
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Suzanne C. on 19 Jun,2019
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Suzanne C. on 17 Jun,2019
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Macau! Would recommend to anyone
Stayed 1 night in May 2019
Response from Suzanne C. on 16 May,2019
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that you had a delightful impression during your stay, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experience in the near future!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Suzanne C. on 25 Apr,2019
Dear Angela, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Suzanne C. on 15 Apr,2019
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back to Morpheus in the near future!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
1. room cleanliness below expectation, some biscuit debris left on sofa. 2. the switch of the water tap on bathtub was broken but fixed by technician after request. 3. The wires for maintenance work of the outside of the window keep knocking the window since early morning. 4. Taxi stand was occupied by the hotel owned cars all the time and we have to go to another side, the main entrance of C.O.D. to get a taxi. 5. Art gallery was not opened to the public but seems didn't see any notice when search for booking. Only know that when trying to get to that floor. Very disappointed.
Stayed 1 night in Mar 2019
Response from Suzanne C. on 1 Apr,2019
Dear Guest, Thank you for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply exceptional! Highly recommend!
Exceptional in all respects! The staff member (Alex) who checked us in was super courteous and helpful, and even walked us to our room and demonstrated all the features in the room. And what a spectacular room it was! Spacious and super clean, with all kinds of bells and whistles, and a great view. Bed was very comfortable and we really enjoyed the rain shower. Hermes toiletries were another nice touch. Enjoyed a delicious meal at the Voyages by Alain Ducasse restaurant, with great service as well. Also, the hotel lobby is stunning and truly one of a kind. We will definitely stay here again!
Stayed 1 night in Feb 2019
Response from Suzanne C. on 1 Apr,2019
Dear Anil, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that our room condition and cleanliness, room view, in-room amenities, service and hotel facilities have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in near future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Suzanne C. on 1 Apr,2019
Dear Jennifer, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in near future!

6/10 Okay

Helen

Liked: Room comfort
Disliked: Staff & service
undeserving room rates
front desk customer service is poor. Staff is untrained, very slow in processing check-in, unable to converse in English. Only can speak Mandarin. Work to the rule and insists on 3pm check- in, even though prior request is made and room is already ready. The front desk manager came to the rescue and able to check us in at 12:15pm. Have requested morning newspaper. It never came! Hotel hardware is gorgeous, but the entry hall and reception area has no seating provisions, which made it even more annoying and inconvenient for the elderly check in guests. The only good experience we had is the Chinese restaurant Yi, where food is fantastic and service is excellent. overall, the high room rates is undeserving as compared to other Cotai luxury hotels. Room size is not even as big as Wynn Palace and Venetian.
Stayed 1 night in Feb 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best experience.
Fantastic experience. I'm happy with the design of the room and the exceptional service.
Stayed 2 nights in Jan 2019

8/10 Good

Lung Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, novel, perfect service, French restaurant is great, great value for money
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms, breakfast area, and amenities are great. Despite this, very few employees speak proper English, housekeeping did not remove garbage and duvet was placed the other way round. Good exerience overall.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Jenny, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Spectacular Design
Morpheus was hands-down amazing. The architecture alone is mind-blowing, and the service is very attentive. The rooftop pool is very quiet and private (it doesn't seem to get much attention from most guests) and the spa is an absolute must-visit. The room itself was well-appointed and filled with great tech touches...we could synch our phones to the built-in bluetooth speakers and enjoy our own music in any part of the space. The only drawback was a lack of a true breakfast venue at Morpheus. It's connected to the entire City of Dreams complex, though, so it's not hard to find something when you wander.
Stayed 2 nights in Sep 2018

10/10 Excellent

Michael

Great for quick getaway!
Amazing hotel. Room amenities superb. Complementary cake for our anniversary and rose petals for bath and floral arrangements - very nice touch! Only improvement needed is the check in area - some ropes to mark a line so guests can queue up neatly rather than scattered around the lobby. Wish we brought swimsuit to try out the amazing pool.
Stayed 1 night in Sep 2018

8/10 Good

Kris, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really really good rooms, nice clean and sleek design. But front desk really slow.
Stayed 2 nights in Sep 2018

10/10 Excellent

KUNIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Suzanne C. on 15 Jan,2024
Dear KUNIO,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Tung Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2023
Response from Suzanne C. on 19 Jan,2024
Dear Tung Yee,Thank you so much for taking to share your experience with us. We are thrilled to know that you are satisfied with our excellent service. We look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A very good hotel with excellent service and helpful staff. Great food found in the two restaurants in the hotel too. Very pity that not above to try the gym and swimming pool due to limited time.
Stayed 1 night in Mar 2023
Response from Suzanne C. on 19 Jan,2024
Dear Guest,Thank you so much for taking to share your experience with us. We are thrilled to know that you are very satisfied with our excellent service, dining experience as well as our hotel facilities. We look forward to seeing you again in the near future.

10/10 Excellent

lok chung

Stayed 1 night in Mar 2023
Response from Suzanne C. on 19 Jan,2024
Dear lok chung,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Suzanne C. on 19 Jan,2024
Dear Guest,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Sze Lam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
真心值得一讚的服務態度
Response from Suzanne C. on 19 Jan,2024
尊敬的Sze Lam，您好! 非常感謝您在百忙之中抽出寶貴的時間分享您的入住體驗。得知您十分滿意我們酒店的同事們所提供的服務, 我們感到非常高興! 再次感謝您選擇了我們摩珀斯，並且期待您的再次入住。

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Suzanne C. on 19 Jan,2024
Dear Alan,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Tang Shiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Suzanne C. on 19 Jan,2024
Dear Tang Shiu,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

sin wing

Stayed 1 night in Dec 2022
Response from Suzanne C. on 19 Jan,2024
Dear sin wing,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

sin wing

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Suzanne C. on 19 Jan,2024
Dear sin wing,Thank you so much for taking to share your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Zhang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很梦幻的建筑，体验了一下高科技，是非常不错的经历，下次还是会选择
Stayed 2 nights in Jan 2022
Response from Suzanne C. on 19 Jan,2024
尊敬的Zhang，您好! 非常感謝您在百忙之中抽出寶貴的時間分享您的入住體驗。得知您十分滿意我們酒店的建築, 我們感到非常高興! 再次感謝您選擇了我們摩珀斯，並且期待您的再次入住。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適
很舒適，設施很棒
Stayed 1 night in May 2021
Response from Morpheus on 27 May,2021
尊敬的貴賓，您好! 非常感謝您在百忙之中抽出寶貴的時間分享您的入住體驗。得知您十分滿意我們酒店的總體體驗, 我們感到非常高興! 再次感謝您選擇了我們摩珀斯，並且期待您的再次入住。

10/10 Excellent

Jie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Morpheus on 27 May,2021
尊敬的Jie，您好! 非常感謝您在百忙之中抽出寶貴的時間分享您的入住體驗。得知您十分滿意我們酒店的總體體驗, 我們感到非常高興! 再次感謝您選擇了我們摩珀斯，並且期待您的再次入住。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Suzanne C. on 19 Feb,2021
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Cherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔乾淨！
這次選擇了在摩珀斯渡過我的生日，酒店事前都很貼心準備了蛋糕。 酒店房間內設施很好，整潔乾淨！無可挑剔！ 而酒店泳池更是一個很好拍照的地方！
Stayed 1 night in Sep 2020
Response from Suzanne C. on 25 Feb,2021
尊敬的Cherrie，您好！ 非常感謝您選擇在摩珀斯慶祝您的生日並在百忙之中抽出寶貴的時間分享您的入住體驗。 我們非常高興知道您十分滿意我們酒店特別為您準備的蛋糕、房間內的設備和房間的整潔度。 再次感謝您選擇了我們摩珀斯，並且期待您的再次入住。

10/10 Excellent

Mio U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工服務都很好，房間舒服
Stayed 1 night in Jul 2020
Response from Suzanne C. on 4 Aug,2020
尊敬的Mio U，您好！ 非常感謝您在百忙之中抽出寶貴的時間分享您的入住體驗。 我們非常高興知道您十分滿意我們酒店的同事們所提供的服務和房間的舒適度。 感謝您選擇了我們摩珀斯，並且期待您的再次入住。

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Suzanne C. on 3 Aug,2020
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay in general. House-keeping staff in particular respond to my request promptly.
Stayed 1 night in Jul 2020
Response from Suzanne C. on 3 Aug,2020
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that our Morpheus service has left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Pou Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Suzanne C. on 9 Jun,2020
Dear Pou Kei, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Suzanne C. on 1 Feb,2020
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Suzanne C. on 21 Jan,2020
Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.

10/10 Excellent

M, 大阪

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高の外観、最高のデザイン、最高のキャスト、最高の食事、最高の間取り、最高の広さ、最高のアメニティ、最高の眺望でした。 せっかくのチャンスでしたので部屋をアップグレードしました。してよかったです
Stayed 1 night in Jan 2020
Response from Suzanne C. on 1 Feb,2020
Dear M, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We apologize that we are not able to respond in Japanese. We are glad to know that our Morpheus design, restaurant, room layout, room condition, in-room amenities and room view have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.